You are on Summary. Skip to the next section.

Summary

• The store is located within Victoria Centre.
• The details within this access guide relate to the store and not the shopping centre.
• Tesco Express Nottingham Victoria Centre Express link (new tab) - click here.

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• Services Available View
  • The following Tesco services are available at this store; Tesco Mobile shop.
  • In this store these services are available; Coin Exchange, Costa Coffee Express and National/Health Lottery.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has shared/public parking facilities.
• By Bus View
  • There is not a bus stop within 150 metres of the store entrance.
  • The nearest bus stop is 167 metres away on Milton Street with direct links to Nottingham, and Snape Wood.
  • For more information on Nottingham City Transport please click here (opens new tab).
• By Train View
  • The nearest train station is Nottingham.
  • Nottingham station is 0.9 miles from the store with direct links to London, Worksop, Leicester, Grimsby, Norwich, Birmingham, Liverpool, Skegness, Crew, Leeds, and Cardiff.
  • For more information on National Rail Enquiries please click here (opens new tab).
  • For more information on East Midlands Railway please click here (opens new tab).
• By Tram View
  • The nearest tram stop is Royal Centre.
  • The nearest tram stop is 400 metres away on Upper Parliament Street with direct links to Toton Lane, Phoenix Park, Clifton South, and Hucknall.
  • For more information on Nottingham Express Transit please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• Assistance is available from any colleague, the security desk ahead as you enter, the checkouts to the left as you enter, or the kiosk to the right as you enter.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a/are wheelchair(s) available to borrow.
• To obtain mobility aids please contact a member of staff.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
• There is a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is not a Tesco Collect+ service in the store.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Public Parking. Skip to the next section.

Public Parking

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• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Glasshouse Street.
  • The name of the car park is Victoria Centre Car Park.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • There is level access in the shopping centre through automatic double doors. There are lifts throughout the shopping centre giving level access via lift from the car parks.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located ahead as you enter.
• The ATM(s) is/are 5m from the entrance.
• The controls/screen heights vary between 79cm and 124cm.
• There is not a lowered ATM available.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located on Floor 0 of Victoria Centre.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'TESCO express'.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There are no doors at this entrance.
  • There are security pillars at the entrance doors.
  • The security pillars do contrast visually with the flooring.
  • The minimum width between the security pillars is 162cm.
  • There are security gates beyond the entrance. The gates are automatic, open away from you and the width between the gates is 188 cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 120cm.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 163cm.
  • Some aisles are obstructed by structural columns.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • Resting/seating areas are not available in this store.
  • A seat can be made available if required.
  • Background music is played at all times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.
  • There is a Tesco Mobile gondola at the end of the aisle to the left of the fridges.

You are on Counter (Kiosk). Skip to the next section.

Counter (Kiosk)

• The counter is located ahead on the right as you enter.
• The counter is approximately 5m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 91cm.
• There is not sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is staffed.
• There is not a hearing assistance system at the counter.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located at the front left of the store as you enter.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are not clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are staffed checkout(s) and self-service checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is/are placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 95cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; 4.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); 4.
  • The hearing assistance system(s) was/were tested on 23/03/2023.
  • The hearing assistance system(s) was/were working at the time of testing.
  • There are security gates at the checkouts which are kept permanently open if the checkout is open.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 64cm and 131cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • There are additional card only self-service checkouts with the lowest part of the checkout at a height of 114cm and the highest part of the checkout at a height of 156cm.

You are on Public Facilities. Skip to the next section.

Public Facilities

• There is an accessible toilet available within the shopping centre.
• Standard toilets are available within the shopping centre.
• Baby changing facilities are available within the shopping centre.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.