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Tesco Onchan Superstore

The Village Walk, Onchan, Isle of Man, IM3 4EA

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Access Guide

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Overview

Parking

  • Car Park View
    • The car park is located in front and to the right hand side of the store.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 5 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 245cm (width) x 485cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 105cm.
    • The nearest designated bay is 8m from the store entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

ATMs (External)

  • There is one ATM.
  • The ATM is located to the left of the store entrance.
  • The ATM is clearly signed.
  • The approach to the ATM has bollards and a kerb.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 90cm and 125cm.

Entrance

  • This entrance is located at the front of the store.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 120cm.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 117cm.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.

Exit

  • The exit area is clearly signed.
  • There is step-free level access at the exit.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 129cm.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 118cm.
  • The doors have a low colour contrast.
  • There is step-free access via a slope as you exit.
  • The slope has a slight gradient.

Supermarket

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • Some aisles did have obstructions at the time of the survey, these included: product bins and product displays.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving and self-closing (pull handle) display cabinets.
  • The flooring is shiny.
  • There is background noise.
  • There is product, overhead and Dementia-friendly signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels vary due to the size of the space.

Self-Service Checkouts

  • The self-service checkout area is located to the left from the store entrance.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket and trolley combined shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket and trolley shop touchscreen.
    • The height of the touchscreen display ranges from 110cm to 130cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
    • The height of the scanner is 90cm.
    • The height of the loading area is 52cm.
    • The height of the packing area is 52cm.
    • The height of the cash payment controls range from 72cm to 80cm from the floor.
    • The card payment machine is at a height of 110cm.
    • The payment machine is portable.
    • Assistance is available at the self-serve checkouts.

Staffed Checkouts

  • The staffed checkout area is located to the left from the store entrance.
  • The store has a payment counter and standard trolley checkouts.
  • There is step-free level access to the staffed checkout area.
  • Payment Counter View
    • The payment counter surveyed is located to the left from the store entrance.
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The height of the counter is 102cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 110cm.
    • The payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Trolley Checkouts View
    • The trolley checkout surveyed was to the left from the store entrance.
    • Signage is not provided for the trolley checkouts.
    • Signage is not clearly visible.
    • The height of the loading area is 90cm.
    • The height of the packing area is 90cm.
    • The card payment machine is at a height of 110cm.
    • The payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.