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Tesco Paisley Superstore

East Lane, Paisley, Renfrewshire, PA1 1QA

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Access Guide

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Summary

Getting Here

COVID-19 Information

  • The information in this section was taken in March 2021.
  • There are external queuing points.
  • There are separate doors for entering and exiting.
  • The first sets of doors on either side of the entrance can be used to enter and exit. The second set of doors are used separately to enter and exit. The doors to the left are used for entry.
  • There is a traffic light system in place at the entrance/exit.
  • There is a traffic light system for entry on either side of the external entrance, shown in photographs 1 and 2.
  • There is a colleague available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are hand held.
  • The height of the hand sanitisers range between 91cm and 104cm.
  • Hand sanitisers are available inside the venue.
  • One of the hand sanitising points near the entrance is shown in photograph 3. There are further sanitising points inside the store.
  • There is a limited number of customers allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There is signage near the entrance instructing the requirement of sanitising hands on entry/exit, shopping alone (excluding carers/children) while wearing a mask (unless exempt) and to keep at least 2 metres apart. Signage and floor markings/restrictions are shown in photographs 4 to 10.
  • There are protective clear screens located at checkouts/counters.
  • Toilets are available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • To get assistance please speak to a colleague at the customer service counter.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is a colleague trained in British Sign Language.
  • There is a/are wheelchair(s) available to borrow.
  • To obtain mobility aids please contact the customer service counter.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
  • There is not a water bowl available for assistance dogs.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Parking

  • The store does have its own parking facilities.
  • The car park is located off East Lane.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 480cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
  • Paying View
    • Parking is free (unlimited time).
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are available in the car park.
    • The surface on the approach to the entrance(s) is tarmac.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

ATM(s)

  • The ATM(s) is/are located at the side of the building, towards the car park.
  • The ATM(s) is/are 15m from the entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 100cm.
  • The bollards contrast visually with the paving.
  • The minimum width between the bollards is 122cm.
  • The controls/screen heights vary between 80cm and 120cm.
  • There is not a lowered ATM available.

Entrance

  • Entrance View
    • This information is for the entrance located at the side of the building.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 201cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 187cm.
    • There are bollards at the entrance doors.
    • The height of the bollard(s) is 91cm.
    • The bollards do contrast visually with the paving.
    • The minimum width between the bollards is 120cm.
    • There are identical first sets of doors on either side here. Photographs 1 to 4 show the East Lane side, with the car park side shown in photographs 5 and 6. The second set of doors to the left are used for entry during Covid-19 restrictions, shown in photograph 7. There are 200cm wide security barriers beyond the second set of doors, shown in photograph 8.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitisers range between 91cm and 104cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance on either side.
    • The gradient of the ramp/slope is slight.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 123cm.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are good.
    • Resting/seating areas are available in this store.
    • Resting/seating areas are located There are benches available in the entrance foyer. Seats can be made available within the store.
    • Background music is played at all times, the volume can be adjusted if requested.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

F&F Clothing (Aisle 9)

  • F&F Clothing View
    • F&F Clothing is located to the right as you enter, in aisle 9.
    • F&F Clothing is approximately 60m from the entrance.
    • Clear signage for F&F Clothing is not visible from the entrance.
    • There is step-free access to F&F Clothing.
    • There is a clear unobstructed route to F&F Clothing.
    • F&F Clothing is clearly signed.
    • The majority of aisle widths are 150cm+.
    • Lighting levels are good.
    • Resting/seating areas are not available in this area.
    • A seat can be made available if required.
    • Background music is played at all times, the volume can be adjusted if requested.
  • Counter View
    • There are no payment counters in this area of the store. Please pay for any items at one of the main checkouts.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located at the front of the store, to the right as you enter.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
  • Staffed Checkout(s) View
    • There are no windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The height of the staffed checkout(s) is/are 91cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 11, 13, 15 and 17.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were not tested at the time of the survey.
    • Standard checkouts are shown in photographs 1 to 4.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 63cm and 130cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
    • Basket checkouts are shown in photographs 5 to 7.

Counter (Customer Services)

  • The counter is located to the right as you enter.
  • The counter is approximately 15m from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are no windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 95cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Colleagues are not trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.

Accessible Toilet(s) (Right Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the left as you enter.
    • This accessible toilet is approximately 5m (5yd 1ft) from the entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet opening is 82cm (2ft 8in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 280cm x 345cm (9ft 2in x 11ft 4in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 160cm (5ft 3in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is fair.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 132cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 55cm.
    • The shelf is not located where it is reachable.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 80cm (2ft 7in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a fixed baby change table available.
    • The height of the baby change table is 83cm.

Standard Toilet(s)

  • Standard toilet facilities are not available.

Exit

  • Exit View
    • This information is for the exit located at the side of the store, to the right from the checkouts.
    • The exit area/door is clearly signed internally.
    • This exit is signed with 'Goodbye. Hope to see you again soon'.
    • There is ramped/sloped access at this exit.
    • There is a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 187cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The push pad or push button is 201cm from floor level.
    • The door(s) is/are double width.
    • There are identical sets of doors at either side of the exit foyer.
    • There are bollards at the exit doors.
    • The height of the bollard(s) is 91cm.
    • The bollards do contrast visually with the paving.
    • The minimum width between the bollards is 120cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitisers range between 91cm and 104cm.
  • Ramp/Slope View
    • The ramp/slope is located leading down beyond the exits.
    • The gradient of the ramp/slope is slight.