Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The nearest car park is located off Douglas Street.
- View information on Douglas Street car park (opens new tab).
- There is on-street Blue Badge Bay parking and on-street standard parking.
- For the latest travel options and information you can plan your travel using Isle of Man Transport (opens new tab).
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Getting In and Around
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- There is step-free access via a very easy slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include moveable physical obstructions.
- There are no toilet facilities.
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Checkouts
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- Staffed checkouts available include: payment counters.
- Self-service checkouts available include touchscreens for: trolley or basket (combined) shops.
- Assistance is available at the self-serve checkouts.
- A customer service counter is not available.
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Getting Help and Assistance
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- Seating is available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
Parking
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Public Parking
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- On-street designated Blue Badge parking and standard parking is available.
- The on-street designated Blue Badge parking bays are located on Douglas Street and Atholl Place.
- The Blue Badge bays are clearly marked and signposted.
- There is a public car park located off Douglas Street.
- Designated Blue Badge parking bays are not available in the car park.
- Electric vehicle charging points are not available in the car park.
Entrance
- This entrance is located at the front of the store.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
- There is a single automatic door.
- The door opens by sliding.
- The width of the opening is 122cm.
- The door has a medium colour contrast.
- There are security barriers at the entrance.
Supermarket
- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 120cm - 150cm.
- Some aisles did have obstructions at the time of the survey, these included: product displays.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
- The flooring is shiny.
- There is background noise.
- There is product signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Seating available for customers includes: chairs without armrests.
- Lighting levels vary due to the size of the space.
Self-Service Checkouts
- The self-service checkout area is located to the left from the store entrance.
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket and trolley combined shops.
- Lowered self-service touchscreens are not available.
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Standard Touchscreens
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- The self-service checkout surveyed was a basket and trolley shop touchscreen.
- The height of the touchscreen display ranges from 110cm to 133cm from the floor.
- The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
- The height of the scanner is 95cm.
- The height of the loading area is 45cm.
- The height of the packing area is 72cm.
- The card payment machine is at a height of 100cm.
- The payment machine is portable.
- Assistance is available at the self-serve checkouts.
Staffed Checkouts
- The staffed checkout area is located to the left from the store entrance.
- The store has a payment counter.
- There is step-free level access to the staffed checkout area.
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Payment Counter
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- The payment counter surveyed is located to the left from the store entrance.
- Signage is provided for the counter.
- Signage is clearly visible with high contrasting colours.
- The height of the counter is 71cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 100cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.