Access Guide
Summary
- The store is located within Pedestrianised shopping area.
- The details within this access guide relate to the store and not the shopping area.
- Tesco Plymouth New George Street Express link (new tab) - click here.
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Services Available
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- In this store these services are available; National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- Additional parking is not available at the petrol station.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- Bus stop on Royal Parade is 125 Metres away with services to Efford,and Crownhill.
- For more information on Country bus Devon bus services please click here (opens new tab).
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By Train
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- The nearest train station is Plymouth.
- Plymouth station is 0.6 miles away with services to London Paddington and Penzance.
- For more information on Cross Country train services please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please go to the checkouts or approach any member of staff around the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is a water bowl available for assistance dogs.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- Staff training room can be utilised as a place of safety.
Public Parking
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
- The public car park is located on St. Andrews Street.
- The name of the car park is St. Andrews Street car park.
- There is a/are Blue Badge parking bay(s) available within the car park.
- St. Andrews Street car park is approx. 300 metres away and has 2 allocated Blue badge bays.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
- Additional Public Parking Information View
Approach (Approach from New George street pedestrian shopping area)
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Approach
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- The surface of the approach is tarmac and block paving.
- The approach surface is uneven in places.
- George Street pedestrian shopping area.
- There are bollards on the approach.
- The height of the bollard(s) is 90cm.
- The bollards contrast(s) visually with the paving.
- The minimum width between the bollards is 130cm.
- There is step-free access on the approach.
- Bollards are located at the corner of the store on Bedford Way. 3 metres from store entrance.
ATM(s)
- The ATM(s) is/are located ATM is located to the right of the store entrance .
- The ATM(s) is/are 3m from the entrance.
- The controls/screen heights vary between 90cm and 120cm.
- There is not a lowered ATM available.
Entrance
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Entrance
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- This information is for the entrance located at the left hand corner of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 195cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 185cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 195cm.
- Entry door leads to lobby area with entry only door directly ahead. Exit only door is located to the right hand side of this lobby. These are permanent and not COVID only measures.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 118cm.
- Additional sanitisers are available throughout the store.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 130cm.
- Some product bins obstruct the aisles.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- No background music is played in the store.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is not consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located Checkout area is located to the right as you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are moderate to good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 100cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 76cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; Staffed checkout second from the right.
- The type of system is a fixed loop.
- Some of the hearing assistance systems are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); Staffed checkout second from the right.
- The hearing assistance system(s) was/were tested on 27/10/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 110cm and 126cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
Exit
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Exit
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- This information is for the exit located to the right after checkouts.
- The exit area/door is not clearly signed internally.
- There is step-free access at this exit.
- There is a canopy or recess which provides weather protection at this exit.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 180cm.
- Exit door exits into same lobby area that entry door leads into.