Access Guide
Summary
- The store is located within Dolphins Quays.
- The details within this access guide relate to the store and not the shopping area.
- Tesco Poole Quay Express link (new tab) - click here.
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Services Available
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- In this store these services are available; National/Health Lottery and Costa Coffee.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- Buses 60,CS,ONE, X54.
- For more information on More Buses please click here (opens new tab).
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By Train
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- The nearest train station is Poole Railway Station.
- For more information on South Western Station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- If you need assistance please speak to a colleague on the shop floor or at the counter.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not a seat/chair available within the store.
- There is a defibrillator in store.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- Colleagues are not trained to use the hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on The Quay.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 300cm x 500cm (9ft 10in x 16ft 5in).
- There are not parking charges for the on street Blue Badge parking bay(s).
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is for 3 Hours only.
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Strand Street.
- The name of the car park is Harbourside Park.
- There is a/are Blue Badge parking bay(s) available within the car park.
- This is a visitors area and as such there are no parking on the streets ,except for buses , taxis, BB Bay, and loading bays.
Approach
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Approach
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- The surface of the approach is block paving.
- The store is within the Quay shopping centre.
- There are bollards on the approach.
- The height of the bollard(s) is 100cm.
- The bollards do not contrast visually with the paving.
- The minimum width between the bollards is 145cm.
- There is step-free access on the approach.
ATM(s)
- The ATM(s) is/are located on the right side as you face the entrance to the store.
- The ATM(s) is/are 12m from the Entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 104cm.
- The bollards do not contrast visually with the paving.
- The minimum width between the bollards is 175cm.
- The controls/screen heights vary between 90cm and 120cm.
- There is not a lowered ATM available.
Entrance
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Entrance
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- This information is for the entrance located The Quay.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 160cm.
- The entrance is obstructed by baskets , stand alone hand sanitizer dispenser and community information stand.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 120cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 130cm.
- Some aisles are obstructed by floor to ceiling pillars, trolley, and product display bin.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is only played at certain times.
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Signage
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- Overhead aisle signage is not provided.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located On the right side as you are in the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are not accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance system(s) was/were tested on 15/09/2021.
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Basket Only Checkout(s)
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- The following basket only checkout(s) have a hearing assistance system; 1&2.
- The hearing assistance systems were tested at the following basket only checkout(s);.
- The hearing assistance system(s) was/were not working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 120cm and 150cm.
- The chip & pin card machines are not accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.