You are on Overview. Skip to the next section.

Overview

Collapse all Expand all

• About View
  • View information on what is at this store.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest train station is Preston.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways, pillars and moveable physical obstructions.
• Checkouts View
  • Staffed checkouts available include: standard trolley checkouts.
  • Self-service checkouts available include touchscreens for: trolley or basket (combined) shops.
  • Assistance is available at the self-serve checkouts.
  • A customer service counter is available.
• Getting Help and Assistance View
  • Seating is available.
  • Hearing assistance systems are available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair, a mobility scooter, adapted trolleys, adapted trollies with padded seats and wheelchair attachable trollies.
  • The alternative formats documents can be provided in include: Braille (on request), large print (on request), Makaton (on request), different languages (on request), voice recognition (on request) and audio (on request).
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Staff receive the following training: Equality training.

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Car Park View
  • The car park is located at the front and side of the building.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 20 designated Blue Badge parking bays available.
  • The Blue Badge bays are signposted and have markings which are faded.
  • The surveyed Blue Badge parking bay dimensions are 275cm (width) x 505cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 115cm.
  • The nearest designated bay is 10m from the entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • This route has bollards.
• Charges and Restrictions View
  • Parking is free for all users.
  • Free parking is restricted to 3 hours.
• Electric Vehicle Charging Points View
  • There are no electric vehicle charging points designated for Blue Badge holders.
  • There are 4 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 250cm (width) x 505cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • Payment can be made with a credit/debit card (contactless).
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located at the front of the store near the ATM.

You are on ATMs (External). Skip to the next section.

ATMs (External)

• There is one ATM.
• The ATM is located in front of the building.
• The ATM is clearly signed.
• The approach to the ATM has bollards.
• This ATM is a Talking ATM.
• Headphones for the ATM cannot be provided.
• This is a cash withdrawal ATM.
• The height of the ATM features vary between 96cm and 122cm.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the corner of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 160cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are fixed barriers at the entrance.
• The maximum width between them is 153cm.
• There are similar doors on either side of the corner.
  There are 190cm wide automatic gates to enter the supermarket shopping area, there are no doors to the right of these leading to Tesco Mobile, the toilet facilities and The Café.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

Collapse all Expand all

• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located at the front of the store, to the right as you enter.
  • The toilet with adaptations has a right hand transfer space.
  • Female and male step-free standard toilet facilities are located at the front of the store, to the right as you enter.
• Changing Places Facilities View
  • Changing Places facilities are located at the front of the store, to the right as you enter.
• Changing Facilities View
  • Parent and baby changing facilities are located at the front of the store, to the right as you enter.

You are on Counter (Customer Service). Skip to the next section.

Counter (Customer Service)

• The counter is located at the front of the store, to the right as you enter.
• The distance from the entrance is 20m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is a lowered section at the counter.
• The height of the lowered section is 79cm.
• The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 112cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Counter (Tesco Mobile). Skip to the next section.

Counter (Tesco Mobile)

• The counter is located at the front of the store, to the right as you enter.
• The distance from the entrance is 25m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 109cm.
• The payment machine is portable.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system could not be tested at the time of the survey.
• There is background noise in this area.
• Lighting levels vary due to there being different types of lights in the space.
• There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: benches and stools.
• Some seating is fixed.
• Furniture available in this area includes: tables.
• Some tables are fixed.

You are on Supermarket. Skip to the next section.

Supermarket

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are over 180cm.
• Some aisles did have obstructions at the time of the survey, these included: product bins, product displays, pillars and advertising boards.
• Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and open top cabinets.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Seating available for customers includes: chairs without armrests.
• Lighting levels were even at the time of the survey, with unshaded light sources.

Collapse all Expand all

• Handheld Scanner Shopping View
  • Scan as you Shop is available.
  • The handheld scanners are located to the right as you enter.
  • The handheld scanner holsters range in height from 22cm to 120cm from the floor.
  • Assistance is available to help customers with the handheld scanners.
• Click and Collect View
  • Customers can obtain online items from the back order hub area, to the rear of the store.

You are on Eating and Drinking (The Café). Skip to the next section.

Eating and Drinking (The Café)

Collapse all Expand all

• Location and Access View
  • The Café is located at the front of the store, beyond the checkouts.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • This area has a payment counter.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located on the right as you enter, beyond the touchscreens.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • The counter has windows, screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The height of the touchscreen display ranges from 106cm to 160cm from the floor.
  • There is a screen shrink option for the touchscreen to make it more accessible.
  • When made accessible the height of the touchscreen display ranges from 106cm to 136cm from the floor.
  • The card payment machine is at a height of 86cm.
  • The payment machine is at a fixed height.
  • The lower touchscreen also has an accessible touchpad at a height of 75cm which can be used to control the menu.
• Service View
  • This area also has a touchscreen ordering service and staff who can provide assistance with ordering.
  • Full table service is available on request or via an online app.
  • Menus types include: touchscreen , online and mobile phone app.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Some flooring is patterned.
  • Seating available in this area includes: chairs with armrests, armchairs, benches and high stools.
  • Some seating is fixed.
  • Furniture available in this area includes: tables, coffee tables, high tables and booths.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Self-Service Checkouts (Basket). Skip to the next section.

Self-Service Checkouts (Basket)

• The self-service checkout area is located at the front of the store, to the right as you enter.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are not available.

Collapse all Expand all

• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 110cm to 130cm from the floor.
  • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
  • The height of the scanner is 90cm.
  • The height of the loading area is 51cm.
  • The height of the packing area is 53cm.
  • The card payment machine is at a height of 98cm.
  • The payment machine is portable.
  • Assistance is available at the self-serve checkouts.

You are on Self-Service Checkouts (Trolley). Skip to the next section.

Self-Service Checkouts (Trolley)

• The self-service checkout area is located at the front of the store, to the right as you enter.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for trolley shops.
• Lowered self-service touchscreens are not available.

Collapse all Expand all

• Standard Touchscreens View
  • The self-service checkout surveyed was a trolley shop touchscreen.
  • The height of the touchscreen display ranges from 110cm to 130cm from the floor.
  • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
  • The height of the scanner is 97cm.
  • The height of the loading area is 51cm.
  • The height of the packing area is 53cm.
  • The card payment machine is at a height of 100cm.
  • The payment machine is portable.
  • Assistance is available at the self-serve checkouts.

You are on Staffed Checkouts. Skip to the next section.

Staffed Checkouts

• The staffed checkout area is located at the front of the store, to the right as you enter.
• The store has standard trolley checkouts.
• There is step-free level access to the staffed checkout area.

Collapse all Expand all

• Trolley Checkouts View
  • The trolley checkout surveyed was checkout 16.
  • Signage is provided for the trolley checkouts.
  • Signage is clearly visible with high contrasting colours.
  • The height of the loading area is 90cm.
  • The height of the packing area is 91cm.
  • The card payment machine is at a height of 110cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • Lighting levels were even at the time of the survey.

You are on Changing Places (Transfer Both Sides). Skip to the next section.

Changing Places (Transfer Both Sides)

Collapse all Expand all

• Location and Access View
  • The Changing Places facility surveyed is located at the front of the store, to the right as you enter near the self-service trolley checkouts and photo booth.
  • The Changing Places toilet is in addition to other toilet facilities.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The distance from the entrance is 45m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high colour contrast.
  • The width of the opening is 95cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a medium colour contrast.
  • The dimensions of the facility are 256cm (width) x 393cm (depth).
  • There is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
  • The lateral transfer space on the left is 92cm (from the side of the toilet pan).
  • The lateral transfer space on the right is 120cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high colour contrast.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a medium colour contrast.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 90cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is free standing and height adjustable.
  • The length of the changing bench is 193cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 106cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a low colour contrast.
  • The towel dispenser is 92cm from the floor.
  • A wide paper roll dispenser is available.
  • The wide paper roll dispenser is 92cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 87cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 100cm and 136cm from the floor.
  • A privacy screen is available.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

Collapse all Expand all

• Location View
  • The toilet surveyed is located at the front of the store, to the right as you enter near checkouts 15/16.
  • The distance from the entrance is 60m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The width of the opening is 90cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 192cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 90cm (from the side of the toilet pan).
  • There is a wall sensor flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 108cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 105cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There is one coat hook.
  • The coat hook is 121cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room. Skip to the next section.

Parent and Baby Room / Feeding Room

• The room is located at the front of the store, to the right as you enter near checkouts 15/16.
• The distance from the entrance is 60m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is pictorial signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The width of the opening is 90cm.
• There is a small lip on the threshold of the opening.
• The door has a high colour contrast.
• Internally the door has a high colour contrast.
• The height of the baby change facility when in use is 86cm.
• There is also a toilet, a wash basin, a hand dryer, a mirror and a coat hook in the room.
• The wash basin has sensor taps.
• The room has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
• Seating available in this room includes: chairs with armrests.
• The walls and floor have a medium colour contrast.
• Lighting levels were even at the time of the survey.

You are on Petrol Station. Skip to the next section.

Petrol Station

Collapse all Expand all

• Parking View
  • The petrol station does not have dedicated parking separate to the pumps.
• Forecourt View
  • Staff can provide assistance at the pumps.
  • Customers can alert staff that they require assistance by doing the following: sounding the horn and flashing their lights.
  • Fuel pump nozzle holsters are at a height of 135cm.
  • It is possible to pay at the pump.
  • Pay at the pump controls are at a height of 133cm.
  • Other facilities available on the forecourt include: paper towel dispensers, disposable glove dispensers, a tyre pressure machine, a water pump, a vacuum machine, a jet wash and a car wash.
  • Electric Vehicle charging points are not available.
• Entrance View
  • There is step-free level access into the shop.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 96cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving and sliding door display cabinets.
  • There may be background noise.
  • There is product signage.
  • Signage is clearly visible with high contrasting colours.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
• Payment Counters and Checkouts View
  • The payment counter is located to the right as you enter.
  • Signage is not provided for the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
  • The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 112cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey, with unshaded light sources.