Access Guide
Summary
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Services Available
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- In this store these services are available; Costa Coffee, Costa Coffee Express and Krispy Kreme.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
- The store is located to the west of Edinburgh city centre on Princes Street. This is the main bus and tram route through the city centre and there is no stopping or parking.
There is pay and display parking in Charlotte Square with a 4 hour time limit.
Parking is free for Blue Badge holders without a time limit.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- Princes Street is the main shopping street in the city centre, served by many local and national bus services and companies, including Lothian and East Coast Buses, Citylink, Edinburgh Coachlines, First Group, Stagecoach Bus Company.
- For more information on local and national bus services to and from Edinburgh Princes Street please click here (opens new tab).
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By Train
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- The nearest train station is Haymarket.
- Haymarket Station is served by local and national train services. It is located approximately 900m (0.6 miles) west of the store on Haymarket Terrace.
Haymarket Station is a Category A station. This station has step-free access to all platforms.
The Passenger Assist meeting point is at the automatic ticket gates.
The booking office and ticket machines are accessible and there is a train boarding ramp available. - For more information on services and facilities at Haymarket Station please click here (opens new tab).
- For more information on local and national train services to Edinburgh please click here (opens new tab).
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By Tram
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- The nearest tram stop is West End.
- The Edinburgh tram service runs east-west to the city centre from the Airport.
The nearest stop to the store is West End, approximately 350m (0.2 miles) west of the store on Haymarket Terrace. - For more information onhttps://edinburghtrams.com please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- To get assistance please speak to a colleague at the checkout.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- There are no shopping trolleys, however, standard wired baskets are available.
Public Parking
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Charlotte Square.
- Charlotte Square is located to the rear left of the store, accessed via Hope Street.
There is pay and display parking with a 4 hour time limit.
Parking is free for Blue Badge holders with no time limit.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Entrance
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Entrance
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- This information is for the entrance located at the front of the store on Princes Street.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 179cm.
- There are security pillars at the entrance doors.
- The barriers do contrast visually with the flooring.
- The minimum width between the security pillars is 146cm.
- There are baskets on the left as you enter, next to the security barriers.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 118cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 59cm.
- There are pillars with and without grey protective bands and product stands, displays and promotions that reduce aisle widths.
A low display in the checkout area limits the width in front of checkouts. - The lighting levels are moderate to good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located on the right as you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 71cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following standard checkout(s) have a hearing assistance system; 1 (left) and 2 (right).
- The type of system is a fixed loop.
- Some of the hearing assistance systems are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 1 and 2.
- The hearing assistance system(s) was/were tested on 05/04/2021.
- The hearing assistance system on checkout 1 was turned off, not signed and not working.
The hearing assistance system on checkout 2 was signed and working.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 90cm and 160cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- There are two types of self-service checkout.
The lower type has controls from 90cm to 130cm in height.
The higher type has controls from 110cm to 160cm in height.
All self-service checkouts are card only payment.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.