Access Guide
Summary
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Services Available
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- In this store these services are available; National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is 85 metres away on Putney High Street with direct links to Kingston, Putney, North Cheam, Russell Square and South Kensington.
- For more information on TFL Buses please click here (opens new tab).
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By Train
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- The nearest train station is Putney.
- Putney is 100 metres away from the store with direct links to, London Waterloo, Clapham Junction, Hounslow, Weybridge and Windsor & Eton Riverside.
- For more information on Southwestern Trains please click here (opens new tab).
- For more information on Putney station please click here (opens new tab).
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By Underground
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- The nearest underground station is East Putney.
- East Putney is 0.4 miles away from the store with direct links to Central London, Barking, Upminster and Edgware Road using the District Line.
- For more information on TFL Underground please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Please go to the checkouts on the left as you enter.
- This store is not part of the Sunflower Lanyard Scheme.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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Drop-off Point(s)
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- There is no nearby parking available due to red routes and permit only parking for residents on surrounding side roads.
Approach
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Approach
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- The surface of the approach is stone/concrete tiles.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has no handrails.
- The ramp/slope runs down hill from the right as you face the entrance. Photograph 1 shows the slope from the left as you face the entrance. Photograph 2 shows the slope from the right as you face the entrance. Photograph 3 shows the slope from outside the store entrance as you face it.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store on Putney High Street.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 140cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There are security pillars at the entrance doors.
- The minimum width between the security pillars is 168cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 118cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 80cm.
- There are some product bins on the edge of aisles that narrow the aisles in some sections and some aisles are narrowed by ceiling to floor pillars. Photographs 3, 5, 6, 7 and 8 show examples of narrow aisles.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music was not played at all.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located on the left as you enter from the main entrance.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s) and staffed checkout(s).
- There are three staffed checkouts and four self service checkouts available.
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 92cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 72cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 2 and 3.
- The type of system is a fixed loop.
- Some of the hearing assistance systems are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 2 and 3.
- The hearing assistance system(s) was/were tested on 26/05/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 140cm and 177cm.
- The chip & pin card machines are not accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.