Access Guide
Summary
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Services Available
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- In this store these services are available; Costa Coffee Express, Krispy Kreme, National/Health Lottery and Coin Exchange.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is on the opposite side of George Street approximately 38 yards away from the store.
- For more information on Transport for London please click here (opens new tab).
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By Train
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- The nearest train station is Richmond.
- Richmond train station is approximately 0.2 miles (4 min walk) away from the store.
- For more information on South Western Railway please click here (opens new tab).
- For more information on Richmond Train Station please click here (opens new tab).
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By Underground
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- The nearest underground station is Richmond.
- Richmond underground station is approximately 0.2 miles (4 min walk) away from the store.
- For more information on Transport for London please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Customers can get assistance by going to the Customer Service Desk.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on George Street directly outside the store.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 270cm x 800cm (8ft 10in x 26ft 3in).
- There are not parking charges for the on street Blue Badge parking bay(s).
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Tesco Metro'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 162cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 180cm.
- There are security pillars at the entrance doors.
- The minimum width between the security pillars is 190cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 106cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 127cm.
- There is an aisle with a product display that restricts access to 127cm as shown in photograph 10.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are available in this store.
- Resting/seating areas are located at the front of the store behind the checkouts.
- There is bench seating only.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
- There is a Tesco Mobile display located in aisle 9 as shown in photograph 12. The height of the free standing sanitisers inside the store are 143cm as shown in photograph 13.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left from the entrance.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are basket only checkout(s), staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 93cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 1.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 1.
- The hearing assistance system(s) was/were tested on 24/03/2021.
- The hearing assistance system(s) was/were working at the time of testing.
- I picked up the sound but could not find microphone.
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Basket Only Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
- The basket only checkout(s) is not/are not placed in front of a plain background.
- The height of the basket only checkout(s) is/are 83cm.
- There is a lowered section at the basket only checkout(s) .
- The height of the lowered section at the basket only checkout(s) is 71cm.
- There is not a clear knee recess beneath the lowered section of the basket only checkout(s).
- The chip & pin card machines are accessible from the basket only checkout(s).
- There is not a/are not hearing assistance system(s) at the basket only checkout(s).
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 80cm and 127cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- The width of the access to the self service checkouts is 98cm as shown in photographs 9 and 10.
Counter (Customer Services)
- The counter is located to the left from the store entrance.
- The counter is approximately 17m from the store entrance.
- Clear signage for the counter is visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 24/03/2021.
- The hearing assistance system was working at the time of testing.
- The width of the access to the customer services desk is 96cm as shown in photographs 1 and 2.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
Exit
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Exit
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- This information is for the exit located at the front of the store on the right hand side.
- The exit area/door is clearly signed internally.
- This exit is signed with 'Goodbye'.
- There is step-free access at this exit.
- There is a canopy or recess which provides weather protection at this exit.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 163cm.
- There is a small lip on the threshold of this exit, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) by sliding.
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 193cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 117cm.
ATM(s)
- The ATM(s) is/are located to the left of the store entrance.
- The ATM(s) is/are 4m from the store entrance.
- The controls/screen heights vary between 92cm and 110cm.
- There is not a lowered ATM available.