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Tesco Rowlands Gill Metro

1 Station Road, Rowlands Gill, NE39 1PY

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Access Guide

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COVID-19 Information

  • The information in this section was taken in August 2021.
  • Opening times are as normal.
  • The number of Blue Badge parking bays has been reduced temporarily.
  • There is a traffic light system in place at the entrance/exit.
  • There is not a colleague available at the entrance.
  • There is usually a colleague available on the shop floor or at the checkouts.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 90cm.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of customers allowed inside.
  • There is not a one-way system throughout.
  • The capacity of the store is restricted to 37 customers.
  • There is clear signage inside to help with social distancing.
  • There is clear signage at the store entrance, there is a freestanding sign as you enter..
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • A colleague is normally available on the shop floor or at the checkouts.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a/are wheelchair(s) available to borrow.
  • To obtain mobility aids please contact staff at the service counter.
  • There is not a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large) and standard (shallow).
  • There is a water bowl available for assistance dogs.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The Staff Room is designated as a safe room.

Parking

  • The store does have its own parking facilities.
  • The car park is located off Station Road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is/are 2 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 185cm x 620cm.
    • The Blue Badge parking bays do not have a marked zone around them.
    • The two designated bays are at the right hand side of the building as you approach the main entrance, outside of the main car parking area. They are the only permitted parking in this area.
  • Paying View
    • Parking is free (unlimited time).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is not clearly signposted.
    • Pedestrian walkways are available in the car park.
    • The surface on the approach to the entrance(s) is flagstone/paving slabs.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles and block paving.
    • There are obstructions on the approach.
    • There is step-free access on the approach.
    • There is a slope with a very easy incline.
  • Comments View
    • The obstruction to the approach is in the form for a number of rails and posts, whose objective is to separate the pedestrians from the cars using the in front car parking facility.

ATM(s)

  • The ATM(s) is/are located outside at the front of the store to the right as you enter the store.
  • The ATM(s) is/are 15m from the main entrance.
  • There are barriers on the approach to the ATM(s).
  • The height of the bollard(s) is 100cm.
  • The barriers do not contrast visually with the paving.
  • The minimum width between the barriers is 59cm.
  • The controls/screen heights vary between 94cm and 130cm.
  • There is not a lowered ATM available.

Entrance

  • Entrance View
    • This information is for the entrance located at the front of the store off Station Road.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 144cm.
    • There are security pillars at the entrance doors.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 165cm.
    • There is a roller shutter that protects the doors during times of closure.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 90cm.
  • Ramp/Slope View
    • The ramp/slope is located outside in front of the main entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 100cm.
    • Some aisles are obstructed by end gondolas, floor stacked products and display stands.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the left as you enter the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are basket only checkout(s) and staffed checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 95cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 3.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 3.
    • The hearing assistance system(s) was/were tested on 17/08/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Basket Only Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
    • The height of the basket only checkout(s) is/are 92cm.
    • There is a lowered section at the basket only checkout(s) .
    • The height of the lowered section at the basket only checkout(s) is 70cm.
    • There is not a clear knee recess beneath the lowered section of the basket only checkout(s).
    • The chip & pin card machines are accessible from the basket only checkout(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.