Access Guide
Summary
- The store is located within Townsend Shopping Park.
- The details within this access guide relate to the store and not the retail park.
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Services Available
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- The following Tesco services are available at this store; Tesco Mobile shop, a petrol station and F&F Clothing.
- In this store these services are available; National/Health Lottery, Rug Doctor (Carpet Cleaning), Coin Exchange and Photobooths.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Help and Assistance
- There is not a colleague available for help and assistance.
- To get assistance please speak to a colleague or go to customer service counter.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a/are wheelchair(s) and mobility/electric scooter(s) with large basket(s) attached available to borrow.
- To obtain mobility aids please contact customer service.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
- There is not a water bowl available for assistance dogs.
- There is a Tesco Grocery Click+Collect service in the store.
- Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Getting Here
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is on Townsend with direct links to Bath City Centre, Shepton Mallet and Wells.
- For more information onhttps://www.firstgroup.com please click here (opens new tab).
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By Train
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- The nearest train station is Bruton.
- Bruton Station is approximately 10 miles from the store with direct links to Filton Abbey Wood, Yeovil Pen Mill and London Waterloo.
- For more information onhttps://www.gwr.com please click here (opens new tab).
Parking
- The store does have its own parking facilities.
- The car park is located Townsend.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 32 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 450cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
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Paying
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- Parking is free (unlimited time).
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac and block paving.
- There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
- The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
- The pedestrian crossing has tactile paving on both sides.
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Drop-off Point(s)
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- There is a/are clearly marked drop-off point(s).
- The drop-off point(s) is/are located to your left as you face the store.
- The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
- There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.
Approach
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Approach
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- The surface of the approach is tarmac and block paving.
- There are bollards on the approach.
- The height of the bollard(s) is 90cm.
- The bollards contrast(s) visually with the paving.
- The minimum width between the bollards is 115cm.
- There is step-free access on the approach.
ATM(s)
- The ATM(s) is/are located to your right as you face the store.
- The ATM(s) is/are 1m from the entrance.
- The controls/screen heights vary between 80cm and 120cm.
- There is not a lowered ATM available.
Entrance
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Entrance
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- This information is for the entrance located to your right as you face the store from the car park.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Tesco'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 140cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 170cm.
- There are identical sets of doors at either side of the entrance foyer.
- The minimum width between the security pillars is 170cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 90cm.
Counter (Customer Services)
- The counter is located beyond the entrance to your right.
- The counter is approximately 5m from the entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 105cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 80cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 25/11/2021.
- The hearing assistance system was working at the time of testing.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 150cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is only played at certain times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
F&F Clothing
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F&F Clothing
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- F&F Clothing is located beyond the entrance to your right.
- F&F Clothing is approximately 12m from the entrance.
- F&F Clothing is clearly visible from the entrance.
- There is step-free access to F&F Clothing.
- There is a clear unobstructed route to F&F Clothing.
- F&F Clothing is clearly signed.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 110cm.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- A seat can be made available if required.
- Background music is only played at certain times.
Tesco Mobile
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Tesco Mobile Area
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- Tesco Mobile is located beyond the entrance to your right.
- Tesco Mobile is approximately 13m from the entrance.
- Tesco Mobile is clearly visible from the entrance.
- There is step-free access to Tesco Mobile.
- There is a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- The seats do not have armrests.
- Background music is only played at certain times.
- Lighting levels are moderate to good.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 110cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is not a hearing assistance system at the counter.
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Consultation Desk(s)
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- Tesco Mobile has 1 consultation desk(s) available.
- The consultation desk surveyed is 1m from the counter.
- There is a clear unobstructed route to the consultation desk(s).
- There is room for a wheelchair user to manoeuvre.
- The distance between the floor and the underside of the desk(s) is 98cm.
- There is sufficient space to write or sign documents on some of the desks.
- The seats do not have armrests.
Checkouts
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Checkout Area
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- The checkout(s) is/are located beyond the entrance to your left.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 13, 15 and 21.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 13, 15 and 21.
- The hearing assistance system(s) was/were tested on 25/11/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Basket Only Checkout(s)
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- There is not a lowered section at the basket only checkout(s).
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 60cm and 125cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Changing Places
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Location and Access
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- The facility is located to the right of the customer service counter.
- The facility is approximately 11m (12yd 1in) from the entrance.
- The facility is in addition to standard and accessible toilets.
- The facility is located close to other managed facilities (e.g. reception or service counter).
- There is level access into the facility.
- There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
- There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from customer service counter.
- The door opens outwards.
- The door(s) is/are easy to open.
- The door is locked by a locking handle.
- The door has a horizontal grab rail.
- The width of the door is 90cm (2ft 11in).
- The dimensions of the facility are 230cm x 350cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- The colour contrast between the walls and floor is high.
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Toilet Details
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- The facility toilet has a transfer space on both sides.
- The transfer space on the right as you face the toilet is 82cm.
- The transfer space on the left as you face the toilet is 87cm.
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The colour contrast between the dropdown rail(s) and wall is low.
- As you face the toilet there are vertical grab rails on both sides.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is low.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is low.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a spatula flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 90cm.
- The toilet has a backrest.
- The toilet seat colour contrast is high.
- There is an emergency alarm for the toilet.
- The emergency pull cord alarm is within reach and fully functional.
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Changing Bench and Hoist Details
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- The facility changing bench is free standing.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 180cm (5ft 11in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Shower Details
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- There is not a shower unit with a detachable shower head.
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Other Facilities
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- A privacy screen is available.
- The type of wash basin is fixed.
- The height of the wash basin is 74cm.
- The wash basin tap type is sensor.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- The colour contrast between the wash basin grab rail(s) and wall is high.
- There is a soap dispenser.
- The soap dispenser is at the recommended height of 80cm-100cm.
- The height of the soap dispenser is 94cm.
- Wide tear off paper roll is not available.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- The height of the hand dryer is 75cm.
- There is not a towel dispenser.
- There is not a mirror.
- There is a shelf within the room.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 55cm.
- The shelf is located where it is reachable.
- There is a/are female sanitary, nappy/incontinence bin and pedal bin disposal units.
- There is an emergency alarm for the facility.
- The emergency pull cord alarm is within reach and fully functional.
- There is not a coat hook.
- There is not a flashing fire alarm beacon within the toilet.
- The lighting levels are good.
Parent and Baby Room
- There is a parent and baby room.
- The parent and baby room is located beyond the entrance to your right.
- The parent and baby room is approximately 16m from the entrance.
- There is step-free access into the parent and baby room.
- A colleague does not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 83cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 80cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.
Toilet with Adaptations
- There is an/are accessible toilet(s) available.
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Location and Access
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- The accessible toilet was out of use at the time of the survey.
- This accessible toilet is located beyond the entrance to your right.
- This accessible toilet is approximately 19m (20yd 2ft) from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and ‘Stoma Friendly’ signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 89cm (2ft 11in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is low.
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Toilet Features
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- The dimensions of the accessible toilet are 157cm x 180cm (5ft 2in x 5ft 11in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 86cm (2ft 10in).
- The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The contrast between the walls and floor is low.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 53cm.
- The shelf is located where it is reachable.
- The toilet has a wall which acts as a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 80cm (2ft 7in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 80cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 105cm (3ft 5in).
- The contrast between the hand dryer and the wall is good.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located beyond the entrance to your right.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 16m from the entrance.
- There is written text signage on or near the toilet door.
- It was not possible to access the male toilet.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 80cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
Getting Here ( - Copy 1)
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By Bus
View
- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is on Townsend with direct links to Bath City Centre, Shepton Mallet and Wells.
- For more information onhttps://www.firstgroup.com please click here (opens new tab).
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By Train
View
- The nearest train station is Bruton.
- Bruton Station is approximately 10 miles from the store with direct links to Filton Abbey Wood, Yeovil Pen Mill and London Waterloo.
- For more information onhttps://www.gwr.com please click here (opens new tab).
Getting Here ( - Copy 1)
-
By Bus
View
- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is on Townsend with direct links to Bath City Centre, Shepton Mallet and Wells.
- For more information onhttps://www.firstgroup.com please click here (opens new tab).
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By Train
View
- The nearest train station is Bruton.
- Bruton Station is approximately 10 miles from the store with direct links to Filton Abbey Wood, Yeovil Pen Mill and London Waterloo.
- For more information onhttps://www.gwr.com please click here (opens new tab).