Access Guide
Summary
Getting Here
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Parking
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- The store has its own parking facilities.
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By Bus
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- There is not a bus stop within 150 metres of the store entrance.
- The nearest bus stop is located on Bessemer Road.
- For more information on the nearest bus stop please click here (opens new tab).
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By Train
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- The nearest train station is Welwyn Garden City.
- Welwyn Garden City Station is located near to The Howard Centre, off Osborn Way. The store is approximately 1.1 miles from Welwyn Garden City Station.
- For more information on Welwyn Garden City Station please click here (opens new tab).
- For more information on accessibility at Welwyn Garden City Station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please go to the checkouts or approach any member of staff around the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is not a defibrillator in store.
- There is a water bowl available for assistance dogs.
- There is a Tesco Grocery Click+Collect service in the store.
- Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
- There is not a Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car parking facilities are for Blue Badge holders only.
- The car park is located off Falcon Way.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are not available.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 4 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 246cm x 484cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Some Blue Badge bays have a marked zone on one side and the rear.
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Paying
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- Parking is free (unlimited time).
- Payment signs are not provided.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is not clearly signposted.
- Pedestrian walkways are not available in the car park.
- The surface on the approach to the entrance(s) is tarmac and block paving.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 130cm.
- There are security pillars at the entrance doors.
- The barriers do not contrast visually with the flooring.
- The minimum width between the security pillars is 165cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 116cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 135cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the rear right of the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are moderate to good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are no windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 99cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 73cm.
- There is a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance system(s) was/were tested on 22/03/2021.
- The hearing assistance system(s) was/were not working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 68cm and 148cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- There is a lowered self serving checkout. The lowest point is 44cm. The highest point is 122cm.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
Exit (Exit to Heart - Staff Only)
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Exit
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- This information is for the exit located at the rear of the store.
- The exit area/door is not clearly signed internally.
- There is step-free access at this exit.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 142cm.
- There are security pillars at the exit doors.
- The minimum width between the security pillars is 150cm.
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Comments
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- Swipe card access is required.
- The height of the swipe card is 100cm.