You are on Summary. Skip to the next section.

Summary

• The store is located within the Holmbush Centre.
• The details within this access guide relate to the store and not the shopping centre.
• Holmbush Centre link (new tab) - click here.
• The Tesco store makes up the left part of the Holmbush Centre.

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• Services Available View
  • The following Tesco services are available at this store; Tesco Mobile shop, a pharmacy, Scan as you Shop, F&F Clothing, Drive Thru Car Wash, Tesco Grocery Click+Collect services and a petrol station.
  • In this store these services are available; Rug Doctor (Carpet Cleaning), Self Service Jet Wash, Air & Water unit, Timpson's, Coin Exchange, photo services, Krispy Kreme and Holland and Barrett.
  • For detailed information on the petrol station please click here (new tab).
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has shared/public parking facilities.
  • Additional parking is not available at the petrol station.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • Brighton & Hove Buses run regular services to and from the Holmbush Centre as well as the free to use Holmbush Express.
    The Holmbush Express links the centre to many surrounding villages across both East and West Sussex. The Holmbush Express can be boarded at: X2 Pulborough - Storrington - Findon - Lancing – Holmbush; X3 Burgess Hill - Hurstpierpoint - Henfield - Steyning – Holmbush; X4 Bognor Regis - Arundel - Angmering – Holmbush; X5 Littlehampton - Rustington - Worthing - Lancing – Holmbush; X6 Telscombe Cliffs - Peacehaven - Rottingdean - Hove – Holmbush.
  • For more information on getting here using Brighton and Hove buses please click here (opens new tab).
• By Train View
  • The nearest train station is Southwick.
  • Southwick station is located approximately 1.5 miles to the south east of the store.
  • For more information on Southern Railway please click here (opens new tab).
  • For more information on National Rail please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• Please go to the customer service counter for assistance (photograph 1).
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a/are wheelchair(s), mobility/electric scooter(s) with large basket(s) attached and mobility/electric scooter(s) available to borrow.
• To obtain mobility aids please contact a colleague at customer service.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; wheelchair attachable, adapted with padded seat, standard (large), standard (large) with baby seat, standard (shallow) and adapted with padded seat/headrest.
• There is a water bowl available for assistance dogs.
• There is a Tesco Grocery Click+Collect service in the store.
• Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
• There is not a portable hearing assistance system.
• Photograph 3 shows the Click+Collect car park collection station located to the left side of the car park as you face the store.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities.
• The store shares the shopping centre's parking facilities.
• The car park is located off Holmbush Centre.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park surface is tarmac.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 15+ designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 236cm x 470cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
• Paying View
  • Parking is free for up to 3 hours.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is tarmac and block paving.
  • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
  • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
  • The pedestrian crossing has tactile paving on both sides.
  • Photograph 6 shows the pedestrian crossing.
• Drop-off Point(s) View
  • There is a/are clearly marked drop-off point(s).
  • The drop-off point(s) is/are located outside the store entrance.
  • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.
  • Photograph 7 shows the drop-off point.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is tarmac and block paving.
  • There are bollards on the approach.
  • The height of the bollard(s) is 100cm.
  • The bollards have a visual identification band.
  • The minimum width between the bollards is 160cm.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Entrance only'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 188cm.
  • There are identical sets of doors at either side of the entrance foyer.
  • There are security pillars at the entrance doors.
  • The barriers do contrast visually with the flooring.
  • The minimum width between the security pillars is 188cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 98cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Entrance (Internal Holmbush Centre Entrance). Skip to the next section.

Entrance (Internal Holmbush Centre Entrance)

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• Entrance View
  • This information is for the entrance located within the Holmbush Centre.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hello Welcome to Tesco Shoreham'.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 188cm.
• Comments View
  • At the time of survey (2/3/2021), to help with social distancing this entrance was not in use.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • There may be product bins or structural columns in some of the aisles (photographs 1 and 2).
  • There is some flooring in which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • Resting/seating areas are available in this store.
  • Resting/seating areas are located at the front of the store beyond the checkouts (photograph 3).
  • There is bench seating only.
  • Background music is played at all times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is provided.
  • Photographs 4 and 5 show examples of the overhead signage.

You are on F&F Clothing. Skip to the next section.

F&F Clothing

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• F&F Clothing View
  • F&F Clothing is located in the centre of the store.
  • F&F Clothing is approximately 22m from the main entrance.
  • Clear signage for F&F Clothing is not visible from the entrance.
  • There is step-free access to F&F Clothing.
  • There is a clear unobstructed route to F&F Clothing.
  • F&F Clothing is clearly signed.
  • The majority of aisle widths are 150cm+.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are good.
  • Resting/seating areas are available in this area.
  • There is bench seating only.
  • Background music is played at all times.
• Counter View
  • There are no payment counters in this area of the store. Please pay for any items at one of the main checkouts.
• Accessible Fitting Room(s) View
  • There is/are 6 fitting room(s) in total within the store, 1 of which is an accessible fitting room .
  • The accessible fitting room(s) is/are not clearly signed.
  • There is not a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 83cm.
  • The dimensions of the accessible fitting room(s) are 250cm x 190cm.
  • There is not clear manoeuvring space in the accessible fitting room(s), due to storage.
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is not a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 25cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 140cm and 170cm from the floor.
  • There is not an emergency alarm in the accessible fitting room(s).
  • There is a bench seat in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 130cm.
• Standard Fitting Room(s) View
  • There is/are 5 standard fitting room(s) within the store.
  • The fitting room(s) is/are not clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Tesco Mobile. Skip to the next section.

Tesco Mobile

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• Tesco Mobile Area View
  • Tesco Mobile is located at the rear right of the store.
  • Tesco Mobile is approximately 55m from the main entrance.
  • Clear signage for Tesco Mobile is not visible from the entrance.
  • There is step-free access to Tesco Mobile.
  • There is a clear unobstructed route to Tesco Mobile.
  • Tesco Mobile is clearly signed.
  • There is some flooring in this area which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Resting/seating areas are available in this area.
  • There is a mixture of seating with and without armrests.
  • Background music is played at all times.
  • Lighting levels are moderate to good.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 103cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
• Consultation Desk(s) View
  • Tesco Mobile has 4 consultation desk(s) available.
  • The consultation desk surveyed is 3m from the counter.
  • There is a clear unobstructed route to the consultation desk(s).
  • There is not room for a wheelchair user to manoeuvre.
  • The distance between the floor and the underside of the desk(s) is 65cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There are seats with armrests on both sides.

You are on Pharmacy. Skip to the next section.

Pharmacy

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• Pharmacy Area View
  • The Pharmacy is located towards the rear of the store.
  • The Pharmacy is approximately 50m from the main entrance.
  • Clear signage for the Pharmacy is not visible from the entrance.
  • There is step-free access to the Pharmacy.
  • There is a clear unobstructed route to the Pharmacy.
  • The Pharmacy is clearly signed.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Resting/seating areas are available in this area.
  • There are seats with armrests on both sides.
  • Background music is played at all times.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 100cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 02/03/2021.
  • The hearing assistance system was working at the time of testing.
• Consultation Room(s) View
  • The pharmacy has 1 consultation room(s) available.
  • The consultation room is 5m from the pharmacy counter.
  • The consultation room is clearly signed.
  • There is a clear unobstructed route to the consultation room.
  • There is a/are door(s) leading into the consultation room.
  • There is written signage on or near the door.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The clear door width is 91cm.
  • There is room for a wheelchair user to manoeuvre within the consultation room.
  • There are seats with armrests on both sides.
  • Lighting levels are good.
  • The consultation room is fully enclosed.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located at the front of the store.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are self-service checkout(s), staffed checkout(s) and basket only checkout(s).
  • Photograph 1 shows the overhead signage at the checkouts.
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 95cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; 16, 20 and 25.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); 16.
  • The hearing assistance system(s) was/were tested on 02/03/2021.
  • The hearing assistance system(s) was/were working at the time of testing.
• Basket Only Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
  • The basket only checkout(s) is not/are not placed in front of a plain background.
  • The height of the basket only checkout(s) is/are 80cm.
  • There is not a lowered section at the basket only checkout(s) .
  • The chip & pin card machines are accessible from the basket only checkout(s).
  • There is not a/are not hearing assistance system(s) at the basket only checkout(s).
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 64cm and 135cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • There are security barriers when exiting the self-service area, with an opening width of 134cm (photograph 6).
• Scan as you Shop View
  • The controls/screen heights for the self-service checkout(s) vary between 64cm and 135cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • The scan as you shop scanner pick up point is located beyond the main entrance (photograph 9).
    There are security barriers when exiting the scan as you shop checkout area with an opening width of 112cm (photograph 10).

You are on Counter (Customer Service). Skip to the next section.

Counter (Customer Service)

• The counter is located to the right beyond the main entrance.
• The counter is approximately 4m from the main entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 100cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 02/03/2021.
• The hearing assistance system was working at the time of testing.

You are on Counter (Photo). Skip to the next section.

Counter (Photo)

• The counter is located at the rear right of the store.
• The counter is approximately 60m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are moderate to good.
• The height of the counter is 105cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is staffed.
• There is not a hearing assistance system at the counter.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

You are on Public Facilities. Skip to the next section.

Public Facilities

• There is an accessible toilet available within the shopping centre.
• Standard toilets are available within the shopping centre.
• Baby changing facilities are available within the shopping centre.

You are on Exit. Skip to the next section.

Exit

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• Exit View
  • This information is for the exit located at the front of the store.
  • The exit area/door is clearly signed internally.
  • This exit is signed with 'Exit only'.
  • There is ramped/sloped access at this exit.
  • There is a canopy or recess which provides weather protection at this exit.
  • There is a dark mat or floor marking at this exit area which may look like a hole to some people.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 220cm.
  • There is a small lip on the threshold of this exit, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 266cm.
  • There are security pillars at the exit doors.
  • The barriers do contrast visually with the flooring.
  • The minimum width between the security pillars is 220cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 110cm.
• Ramp/Slope View
  • The ramp/slope is located beyond the exit.
  • The gradient of the ramp/slope is slight.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located at the front left of the store.
• The ATM(s) is/are 17m from the main entrance.
• The controls/screen heights vary between 86cm and 130cm.
• There is not a lowered ATM available.