Access Guide
Summary
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Services Available
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- In this store these services are available; Costa Coffee Express.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is located on Darenth Lane. Buses 11 and 269 stop here.
- For more information on bus timetables please click here (opens new tab).
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By Train
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- The nearest train station is Ockendon.
- Ockendon Station is located off Tamarisk Road. The station is 1.4 miles from the store. Ockendon is served by c2c.
- For more information on timetables and tickets. please click here (opens new tab).
- For more information on Ockendon station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Customers can obtain assistance from a member of staff at the checkouts.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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On Street Blue Badge Parking
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- The on street Blue Badge parking bay(s) is/are located on Derry Avenue.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 272cm x 660cm (8ft 11in x 21ft 8in).
- There are not parking charges for the on street Blue Badge parking bay(s).
- Payment signs are not provided.
- Parking is free for Blue Badge holders.
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Derry Avenue.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
ATM(s)
- The ATM(s) is/are located to the left of the main entrance .
- The ATM(s) is/are 5m from the main entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 100cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 118cm.
- The controls/screen heights vary between 90cm and 116cm.
- There is not a lowered ATM available.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 158cm.
- There are security pillars at the entrance doors.
- The security pillar do contrast visually with the flooring.
- The minimum width between the security pillars is 165cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 115cm.
- There is a slope with a very easy incline.
Getting Around
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Access and Circulation
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- There is step-free access throughout the.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 115cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left of the store .
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are moderate to good.
- There is a/are self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 71cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were not tested at the time of the survey.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 112cm and 155cm.
- The chip & pin card machines are not accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.