Access Guide
Summary
- The store is located within Glenwood Retail Park.
- The details within this access guide relate to the store and not the retail park.
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Services Available
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- In this store these services are available; Costa Coffee and National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store has shared/public parking facilities.
- The store is located in the Glenwood area, west of Glenrothes town centre.
The car park is accessed via Minto Place, off South Parks Road.
There are Blue Badge bays adjacent to the store.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- Buses stop on South Park Road at Minto Place bus stop.
The bus stop is served by bus routes 32, 32A and 201 run by the Stagecoach bus company. - For more information on Stagecoach bus services in east Scotland and the Glenrothes area please click here (opens new tab).
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By Train
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- The nearest train station is Markinch.
- Markinch Station is located to the east of Glenrothes town centre, approximately 5km (3 miles) from the store.
Markinch is a Category A station. This station has step-free access to both platforms, has an accessible booking office and ticket machines, and a ramp to access trains.
The Passenger Assist meeting point is at the Ticket Office. - For more information on services and facilities at Markinch train station please click here (opens new tab).
- For more information on local and national train services please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- To get assistance please speak to a colleague at the checkout.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- In case of emergency the staff canteen may be used as a safe place.
- Larger trolleys are usually available, however, at the time of survey (March 2021) they were missing and had not been returned.
Both standard wired and wheeled baskets are available.
Parking
- The store has shared parking facilities.
- The store shares the retail park's parking facilities.
- The car park is located off Minto Place.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac and block paving.
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Parking
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- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) markings are faded.
- There is/are 2 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 245cm x 500cm.
- The Blue Badge parking bays have a marked zone to one side but not at the rear.
- There are no marked zones, however, the width of the marked space between bays is 100cm.
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Paying
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- Parking is free (unlimited time).
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac and block paving.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Approach (Side Approach to Store)
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Approach
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- The surface of the approach is tarmac.
- The approach surface is uneven in places.
- There are bollards on the approach.
- The height of the bollard(s) is 102cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 91cm.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has no handrails.
- There is a level landing at the top of the ramp/slope.
- The width of the ramp/slope is 145cm (4ft 9in).
- The slope is at the side of the store.
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Comments
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- The bollards are to the front of the store.
- The approach is level in front of the store.
ATM(s)
- The ATM(s) is/are located to the right of the store entrance.
- The ATM(s) is/are 3m from the store entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 102cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 121cm.
- The height of the ATM(s) controls/screens is 93cm.
- There is not a lowered ATM available.
- There is a headphone socket with button volume control.
Entrance (Store Entrance)
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Entrance
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- This information is for the entrance located at the front right of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Tesco Express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 136cm.
- There are security pillars at the entrance doors.
- The barriers do contrast visually with the flooring.
- The minimum width between the security pillars is 146cm.
- There is a slope with a very easy incline.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 78cm.
- The width of some aisles is reduced at the ends by product displays, bins and promotions.
- The lighting levels are moderate to good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
- Some signage for produce on walls at the sides of the store is difficult to see due to it being white writing on a light or white background.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left hand side as you enter the store.
- There is step-free access to the checkout(s).
- There is not a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are moderate to good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 91cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 1, 2 and 3.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 1, 2 and 3.
- The hearing assistance system(s) was/were tested on 25/03/2021.
- The hearing assistance system(s) was/were working at the time of testing.
- The hearing assistance systems at checkouts 1 and 2 were working. The hearing assistance system at checkout 3 was not working (no lights).
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 90cm and 135cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- The self-service checkouts are card payment only.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.