Access Guide
Summary
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Services Available
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- The following Tesco services are available at this store; travel money, a pharmacy, Tesco Mobile shop and F&F Clothing.
- In this store these services are available; National/Health Lottery, Costa Coffee, a pharmacy and electric vehicle charging points.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store has its own parking facilities.
- Additional parking is available at the petrol station.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- For more information on TFL Buses please click here (opens new tab).
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By Train
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- The nearest train station is Tottenham Hale Station.
- For more information on National Rail please click here (opens new tab).
- For more information on Thames Link Rail please click here (opens new tab).
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By Underground
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- The nearest underground station is Seven Sisters Station.
- For more information on TFL Underground please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- You get assistance from colleague at entrance to store and Customer Service.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow) and standard (large) with baby seat.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car park is located Broad Lane.
- The car park type is multi storey.
- The car park does have a height restriction barrier.
- The maximum height of the restriction barrier is 200cm (6ft 7in).
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 5 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 300cm x 500cm.
- The Blue Badge parking bays have a marked zone to one side but not at the rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
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Paying
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- Parking is free (unlimited time).
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac.
- There are pedestrian crossings between the designated Blue Badge parking bays and the entrance.
- The pedestrian crossings are level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Electric Vehicle Charging Points
- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is PodPoint.
- The charging speed is unknown.
- The electric vehicle charging point(s) is/are located on level 1 car park.
- Colleagues are not able to provide assistance with the electric vehicle charging points.
- There is/are 5 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked.
- The dimensions of the electric vehicle charging bay(s) surveyed are 235cm x 500cm.
- The charging point(s) is/are located to the side as you approach the bay(s).
- The height range of the electric vehicle charging point controls/screen is 120cm to 82cm.
- The height range of the electric vehicle charging point nozzle slot is 90cm to 100cm.
- The charging point(s) require tap and pay (contactless payment).
- Parking charges apply for all users (including Blue Badge holders).
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment for charging is made via an app/online and at the charging point(s).
- For more information and a guide to electric vehicle charging please click here.
- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
Access To
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Stairs
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- Shop floor and Car Park.
- The stairs are for public use.
- The stairs are located at the back of the shop.
- The stairs are clearly visible from the entrance.
- There are manual, double doors which are easy to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are Floors 1 and 2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The depth of the steps are 25cm.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
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Lift(s)
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- Car park and the shop.
- The lift is located On the left side as you enter the foyer.
- Signs indicating the location of the lift are clearly visible from the entrance.
- The lift is approximately 3m (3yd 10in) from the Entrance.
- The lift is a standard lift.
- A colleague does not need to be notified for use of the lift.
- The floors which are accessible by this lift are Shop floor and carparks.
- The platform lift accesses a small level change.
- There are manual, double doors which are easy to open to access the lift lobby on the ground floor, on the first floor and on the second floor.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is medium.
- The colour contrast between the external lift control plate and the wall is medium.
- The clear door width is 150cm (4ft 11in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting levels in the lift are good.
- There is a/are similar lift(s) available.
Entrance
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Entrance
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- This information is for the entrance located 230 High Road.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 190cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 147cm.
- There are identical sets of doors at either side of the entrance foyer.
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Ramp/Slope
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- The ramp/slope is located at the second entrance.
- The lighting levels at the ramp/slope are good.
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Lift
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- There is a lift to access this entrance.
- The lift does not bypass the ramp/slope.
- The lift does bypass the step(s).
- Shop floor and car park can be accessed by Lift.
Approach
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Approach
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- The surface of the approach is stone/concrete tiles.
- There is step-free access on the approach.
- There is a slope with a very easy incline.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has no handrails.
- There is a level landing at the top of the ramp/slope.
ATM(s)
- The ATM(s) is/are located Entrance .
- The ATM(s) is/are 10m from the Entrance.
- The height range of the lowered ATM controls/screen is 120cm to 90cm.
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Comments
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- There are 4 ATM(s) 10 metres' to the right as you approach the entrance as shown in the pictures. They are all the same measurements.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
Counter
- The counter is located on the right side as you enter through the second doors.
- The counter is approximately 4m from the Entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The lighting levels at the counter are good.
- The height of the counter is 93cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 28/06/2021.
- The hearing assistance system was not working at the time of testing.
F&F Clothing
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F&F Clothing
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- F&F Clothing is located To the right side as you enter the shop.
- F&F Clothing is clearly visible from the entrance.
- There is step-free access to F&F Clothing.
- There is a clear unobstructed route to F&F Clothing.
- F&F Clothing is clearly signed.
- The majority of aisle widths are 150cm+.
- There is flooring in this area which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- Resting/seating areas are not available in this area.
- A seat cannot be made available if required.
- Background music is played at all times.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 93cm.
- There is not a lowered section of the counter.
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Accessible Fitting Room(s)
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- There is/are 1 fitting room(s) in total within the store, 1 of which is an accessible fitting room .
- The accessible fitting room(s) is/are not clearly signed.
- The name/number of the accessible fitting room surveyed is Fitting closed because of Covid-19.
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Standard Fitting Room(s)
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- Not able to survey because Fitting was closed due to Covid-19.
Tesco Mobile
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Tesco Mobile Area
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- Tesco Mobile is located On the left side as you enter the second set of doors.
- Tesco Mobile is approximately 1m from the Entrance.
- Tesco Mobile is clearly visible from the entrance.
- There is step-free access to Tesco Mobile.
- There is a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- There is a mixture of seating with and without armrests.
- Background music is played at all times.
- Lighting levels are good.
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Counter
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- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is not a hearing assistance system at the counter.
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Consultation Desk(s)
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- Tesco Mobile has 1 consultation desk(s) available.
- The consultation desk surveyed is 0.1m from the counter.
- There is a clear unobstructed route to the consultation desk(s).
- There is room for a wheelchair user to manoeuvre.
- The distance between the floor and the underside of the highest desk is 96cm.
- The distance between the floor and the underside of the desk(s) is 96cm.
- There is sufficient space to write or sign documents on the desk(s).
- There is a mixture of seating with and without armrests.
Checkouts
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Checkout Area
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- The checkout(s) is/are located At the right side as you enter the second set of doors.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s), basket only checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are not accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 3.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were not tested at the time of the survey.
- The hearing assistance systems were tested at the following staffed checkout(s); 3.
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Basket Only Checkout(s)
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- There are no windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
- The basket only checkout(s) is not/are not placed in front of a plain background.
- The height of the basket only checkout(s) is/are 87cm.
- There is a lowered section at the basket only checkout(s) .
- The height of the lowered section at the basket only checkout(s) is 53cm.
- There is not a clear knee recess beneath the lowered section of the basket only checkout(s).
- The chip & pin card machines are not accessible from the basket only checkout(s).
- There is not a/are not hearing assistance system(s) at the basket only checkout(s).
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 120cm and 130cm.
- The chip & pin card machines are not accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Toilet with Adaptations
- There is an/are accessible toilet(s) available.
- This is a standalone accessible toilet cubicle.
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Location and Access
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- This accessible toilet is located At the far end of the shop by toiletries display.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from Manager.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 120cm (3ft 11in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 160cm x 250cm (5ft 3in x 8ft 2in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- The transfer space is obstructed by a female sanitary bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is high.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 71cm.
- The shelf is located where it is reachable.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 106cm (3ft 6in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 115cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 95cm (3ft 1in).
- The contrast between the hand dryer and the wall is good.
Standard Toilet(s)
- Standard toilet facilities are not available.
Changing Places
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Location and Access
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- The facility is located At the back of the shop by toiletries displays.
- The facility is approximately 4m (4yd 1ft) from the Entrance.
- The facility is in addition to standard and accessible toilets.
- The facility is not located close to other managed facilities (e.g. reception or service counter).
- There is level access into the facility.
- There is pictorial signage on or near the door.
- There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
- You do need a key for the facility.
- The key is not a radar key.
- The key can be obtained from manager.
- The door opens inwards.
- The door(s) is/are easy to open.
- The door is locked by a locking handle.
- The door has a horizontal grab rail.
- The width of the door is 92cm (3ft).
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- The colour contrast between the walls and floor is high.
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Changing Bench and Hoist Details
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- The facility changing bench is wall mounted.
- The facility changing bench height is fixed.
- The length of the facility changing bench is 190cm (6ft 3in).
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Other Facilities
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- There is a soap dispenser.
- The soap dispenser is not at the recommended height of 80cm-100cm.
- The height of the soap dispenser is 120cm.
- The wide paper roll dispenser is at the recommended height of 80cm-100cm.
- The height of the wide paper roll dispenser is 60cm.
- The hand dryer is at the recommended height of 80cm-100cm.
- The height of the hand dryer is 120cm.
- There is not a towel dispenser.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf within the room.
- There is a/are general waste (with lid) disposal units.
- There is not an emergency alarm for the facility.
- There is not a coat hook.
- There is not a flashing fire alarm beacon within the toilet.
- The lighting levels are good.