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Tesco St Austell Daniels Lane Superstore

Daniels Lane, St Austell, PL25 3HT

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • To get assistance please speak to a colleague at the customer service counter.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a/are wheelchair(s) and mobility/electric scooter(s) with large basket(s) attached available to borrow.
  • To obtain mobility aids please contact customer service.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable and adapted with padded seat/headrest.
  • There is a water bowl available for assistance dogs.
  • There is a Tesco Grocery Click+Collect service in the store.
  • Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Parking

  • The store does have its own parking facilities.
  • The car park is located off Daniels Lane.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 16 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
  • Paying View
    • Parking is free for up to 3 hours.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are available in the car park.
    • The surface on the approach to the entrance(s) is tarmac and block paving.
    • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
    • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
    • The pedestrian crossing has tactile paving on both sides.
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off point(s) is/are located to the left of the entrance.
    • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.

Approach (Entrance)

  • Approach View
    • The surface of the approach is stone/concrete tiles and block paving.
    • The approach surface is uneven in places.
    • There are bollards on the approach.
    • The height of the bollard(s) is 100cm.
    • The bollards have a visual identification band.
    • The minimum width between the bollards is 100cm.
    • There is step-free access on the approach.

ATM(s)

  • The ATM(s) is/are located to the right of the entrance.
  • The ATM(s) is/are 4m from the entrance.
  • The controls/screen heights vary between 120cm and 140cm.
  • There is not a lowered ATM available.

Entrance

  • Entrance View
    • This information is for the entrance located on the front of the store.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 190cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 190cm.
    • There are identical sets of doors at either side of the entrance foyer.
    • There are security pillars at the entrance doors.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 200cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 120cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • Some aisles are obstructed by supporting pillars.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are good.
    • Resting/seating areas are available in this store.
    • Resting/seating areas are located outside the café.
    • There are seats with armrests on both sides.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is not consistent throughout the store.
    • Dementia friendly signage is provided.

Tesco Mobile

  • Tesco Mobile Area View
    • Tesco Mobile is located at the front left of the store, past the checkouts.
    • Tesco Mobile is approximately 10m from the entrance.
    • Tesco Mobile is clearly visible from the entrance.
    • There is step-free access to Tesco Mobile.
    • There is a clear unobstructed route to Tesco Mobile.
    • Tesco Mobile is clearly signed.
    • Resting/seating areas are available in this area.
    • The seats do not have armrests.
    • Background music is played at all times.
    • Lighting levels are good.
  • Counter View
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 110cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the counter.
    • There is not a hearing assistance system at the counter.
  • Consultation Desk(s) View
    • Tesco Mobile has 1 consultation desk(s) available.
    • The consultation desk surveyed is 2m from the counter.
    • There is a clear unobstructed route to the consultation desk(s).
    • There is not room for a wheelchair user to manoeuvre.
    • The distance between the floor and the underside of the desk(s) is 90cm.
    • There is not sufficient space to write or sign documents on the desk(s).
    • The seats do not have armrests.

Café (The Cafe)

  • The following information is for the café.
  • The café is located at the front of the store, opposite the checkouts.
  • There is step-free access to the café.
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered and table service (on request only).
  • Colleagues can bring food and/or drinks to tables.
  • Menu types include; menu boards and written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Colleagues can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system.
  • There is not a portable card machine available for payment.
  • The height of the counter is 110cm.
  • The height of the tray counter/rail is 100cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is laminate.
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 80cm.
  • The surface height of the lowest table is 65cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also coffee tables, armchairs, booths and bench seats.
  • The type of flooring in this area is carpet and laminate.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located at the front right of the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s), basket only checkout(s) and self-service checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 90cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 12 and 14.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 12 and 14.
    • The hearing assistance system(s) was/were tested on 09/11/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Basket Only Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
    • The basket only checkout(s) is not/are not placed in front of a plain background.
    • The height of the basket only checkout(s) is/are 90cm.
    • There is not a lowered section at the basket only checkout(s).
    • The chip & pin card machines are accessible from the basket only checkout(s).
    • There is not a/are not hearing assistance system(s) at the basket only checkout(s).
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 60cm and 130cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Counter (Customer Service)

  • The counter is located to the right after you enter the store.
  • The counter is approximately 2m from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 110cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 86cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 09/11/2021.
  • The hearing assistance system was working at the time of testing.
  • Travel Money is available from customer service.

Toilet with Adaptations (Right Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located at the front of the store, past the checkouts.
    • This accessible toilet is approximately 30m (32yd 2ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 90cm (2ft 11in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is low.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
    • The contrast between the walls and floor is medium.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 60cm.
    • The shelf is not located where it is reachable.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 80cm (2ft 7in).
    • The contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located at the front of the store, past the checkouts.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 30m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.

Parent and Baby Room

  • There is a parent and baby room.
  • The parent and baby room is located at the front of the store, past the checkouts.
  • The parent and baby room is approximately 32m from the entrance.
  • There is step-free access into the parent and baby room.
  • A colleague does not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table is 110cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 90cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.