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Tesco St Enoch Metro

205 St Enoch Square, St Enoch Centre, Glasgow, G1 4BW

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Access Guide

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Summary

  • The store is located within St Enoch Centre.
  • The details within this access guide relate to the store and not the shopping centre.
  • St Enoch Centre link (new tab) - click here.
  • Although this store is a part of the St Enoch Centre it offers it's own separate entrance on St Enoch Square.
    There is also access from the St Enoch Centre via automatic doors or lift.

Getting Here

COVID-19 Information

  • The information in this section was taken in April 2021.
  • There are separate doors for entering and exiting.
  • There is a separate exit beyond the checkouts, although the main entrance and exit area is then the same.
  • There is a traffic light system in place at the entrance/exit.
  • Due to the traffic light system being used, the adjacent doors from the St Enoch Centre to the store are not in use at this time.
    Lift access down to the store from the St Enoch Centre floor above is possible, although the lift would not return to that floor from the store.
  • There is a colleague available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 120cm.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of customers allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at checkouts/counters.
  • Toilets are not available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • To get assistance please speak to a colleague at the customer service counter, located to the left as you enter the store.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (shallow) and wheelchair attachable.
  • There is a water bowl available for assistance dogs.
  • There is a Tesco Grocery Click+Collect service in the store.
  • Customers can obtain online Tesco Grocery Click+Collect items from any checkout.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Colleagues can make the staff canteen available if a quiet area is requested.

Public Parking (St Enoch Centre)

Entrance

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Welcome to TESCO metro St Enoch'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • Entrance View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 218cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 138cm.
    • There are security pillars at the entrance doors.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 174cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 120cm.
  • Comments View
    • The second set of doors are on the lower ground floor, with level access via lift.
    • There are similar doors to the first set leading into this area from the shopping centre to the left (shown in photographs 5 and 6).

Access To (Store)

  • Stairs View
    • The stairs are used to access the store on the lower ground floor.
    • The stairs are for public use.
    • The stairs are located ahead as you enter.
    • The stairs are approximately 5m from the entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G and LG.
    • There are 11 steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 29cm.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is not a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.
  • Escalator(s) View
    • The escalator is used to access the ground floor exit from the lower ground floor store.
    • The escalator(s) is/are located to the left as you exit the store.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators only go up.
    • The floors which are accessible by escalator(s) are LG and G.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.
  • Lift(s) View
    • The lift is used to access the lower ground floor store from the entrance or shopping centre.
    • The lift is located to the left as you enter.
    • The lift is clearly visible from the entrance.
    • The lift is approximately 5m (5yd 1ft) from the entrance.
    • The lift is a standard lift.
    • A colleague does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are 1, G, LG.
    • There are automatic, double doors to access the lift lobby on the ground floor and on the lower ground floor.
    • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is poor.
    • The colour contrast between the external lift control plate and the wall is fair.
    • The clear door width is 130cm (4ft 3in).
    • The dimensions of the lift are 125cm x 240cm (4ft 1in x 7ft 10in).
    • There are separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is not a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is not a hearing loop system.
    • The lift does have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are low to moderate.
    • This lift provides access to the ground floor entrance (1), the lower floor store (0) and the first floor of the shopping centre (2).

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 108cm.
    • Some aisles are obstructed by pillars.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • Background music is played at all times, the volume can be adjusted if requested.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the left as you enter the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 92cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 1 to 7.
    • The type of system is a fixed loop.
    • Some of the hearing assistance systems are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were not tested at the time of the survey.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 63cm and 130cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Counter (Customer Service)

  • The counter is located to the left as you enter the store.
  • The counter is approximately 10m from the entrance.
  • Clear signage for the counter is not visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 101cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.

Public Facilities

  • A Changing Places facility is available within the shopping centre.
  • There is an accessible toilet available within the shopping centre.
  • Standard toilets are available within the shopping centre.
  • Baby changing facilities are available within the shopping centre.

Exit

  • Exit View
    • This information is for the exit located to the left from the checkouts.
    • The exit area/door is clearly signed internally.
    • This exit is signed with 'Goodbye... Thank you for shopping with us, see you soon'.
    • There is step-free access at this exit.
    • There is a canopy or recess which provides weather protection at this exit.
    • There is a dark mat or floor marking at this exit area which may look like a hole to some people.
    • The exit door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 143cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 118cm.
    • There are security pillars at the exit doors.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 144cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 120cm.
  • Comments View
    • The second set of doors are on the ground floor, with level access via lift.
    • There are similar doors on the ground floor which provide access to the shopping centre (shown in photograph 4).