Access Guide
Summary
- The store is located within St Enoch Centre.
- The details within this access guide relate to the store and not the shopping centre.
- St Enoch Centre link (new tab) - click here.
- Although this store is a part of the St Enoch Centre it offers it's own separate entrance on St Enoch Square.
There is also access from the St Enoch Centre via automatic doors or lift.
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Services Available
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- The following Tesco services are available at this store; Tesco Grocery Click+Collect services and travel money.
- In this store these services are available; Photobooths, National/Health Lottery, Coin Exchange and Costa Coffee.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
- Travel Money is available from Customer Service.
Getting Here
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Parking
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- The store does not have its own parking facilities.
- For more information onhttps://www.st-enoch.com/parking please click here (opens new tab).
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The bus stop is located on Howard Street.
The nearest bus stop is approximately 50m away. - For more information on First Bus please click here (opens new tab).
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By Train
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- The nearest train station is Argyle Street.
- Argyle Street Station is approximately 0.2 miles away (5 minute walk).
- For more information on ScotRail please click here (opens new tab).
- For more information on Argyle Street Station please click here (opens new tab).
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By Underground
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- The nearest underground station is St Enoch.
- St Enoch SPT Subway Station is approximately 50m away (1 minute walk).
- For more information on Strathclyde Partnership for Transport please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- To get assistance please speak to a colleague at the customer service counter, located to the left as you enter the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow) and wheelchair attachable.
- There is a water bowl available for assistance dogs.
- There is a Tesco Grocery Click+Collect service in the store.
- Customers can obtain online Tesco Grocery Click+Collect items from any checkout.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- Colleagues can make the staff canteen available if a quiet area is requested.
Public Parking (St Enoch Centre)
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Dunlop Street.
- The name of the car park is St Enoch Centre.
- There is a/are Blue Badge parking bay(s) available within the car park.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
- Additional Public Parking Information View
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Comments
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- Q-Park Jamaica Street Car Park accessed via Adams Court Lane is also nearby (shown in photograph 4).
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Welcome to TESCO metro St Enoch'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 218cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 138cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 174cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 120cm.
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Comments
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- The second set of doors are on the lower ground floor, with level access via lift.
- There are similar doors to the first set leading into this area from the shopping centre to the left (shown in photographs 5 and 6).
- The second set of doors are on the lower ground floor, with level access via lift.
Access To (Store)
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Stairs
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- The stairs are used to access the store on the lower ground floor.
- The stairs are for public use.
- The stairs are located ahead as you enter.
- The stairs are approximately 5m from the entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are G and LG.
- There are 11 steps between floors.
- The steps are clearly marked.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The depth of the steps are 29cm.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is not a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
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Escalator(s)
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- The escalator is used to access the ground floor exit from the lower ground floor store.
- The escalator(s) is/are located to the left as you exit the store.
- The escalator(s) is/are clearly visible from the entrance.
- The escalators only go up.
- The floors which are accessible by escalator(s) are LG and G.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- The lighting levels at the escalator(s) are good.
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Lift(s)
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- The lift is used to access the lower ground floor store from the entrance or shopping centre.
- The lift is located to the left as you enter.
- The lift is clearly visible from the entrance.
- The lift is approximately 5m (5yd 1ft) from the entrance.
- The lift is a standard lift.
- A colleague does not need to be notified for use of the lift.
- The floors which are accessible by this lift are 1, G, LG.
- There are automatic, double doors to access the lift lobby on the ground floor and on the lower ground floor.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is fair.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 125cm x 240cm (4ft 1in x 7ft 10in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low to moderate.
- This lift provides access to the ground floor entrance (1), the lower floor store (0) and the first floor of the shopping centre (2).
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 108cm.
- Some aisles are obstructed by pillars.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times, the volume can be adjusted if requested.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left as you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 92cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 1 to 7.
- The type of system is a fixed loop.
- Some of the hearing assistance systems are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were not tested at the time of the survey.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 63cm and 130cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Counter (Customer Service)
- The counter is located to the left as you enter the store.
- The counter is approximately 10m from the entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 101cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
Public Facilities
- A Changing Places facility is available within the shopping centre.
- There is an accessible toilet available within the shopping centre.
- Standard toilets are available within the shopping centre.
- Baby changing facilities are available within the shopping centre.
Exit
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Exit
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- This information is for the exit located to the left from the checkouts.
- The exit area/door is clearly signed internally.
- This exit is signed with 'Goodbye... Thank you for shopping with us, see you soon'.
- There is step-free access at this exit.
- There is a canopy or recess which provides weather protection at this exit.
- There is a dark mat or floor marking at this exit area which may look like a hole to some people.
- The exit door(s) does/do contrast visually with its immediate surroundings.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 143cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 118cm.
- There are security pillars at the exit doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 144cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 120cm.
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Comments
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- The second set of doors are on the ground floor, with level access via lift.
- There are similar doors on the ground floor which provide access to the shopping centre (shown in photograph 4).