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Tesco St Helens Express

44 Bowness Avenue, St Helens, WA11 7EQ

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Access Guide

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Overview

Parking

  • Public Parking View
    • There is a public car park located in front of the store.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • There is one ATM.
  • The ATM is located at the front of the store to the left hand end.
  • The ATM is clearly signed.
  • The approach to the ATM has bollards and a lip.
  • There is not a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 88cm and 128cm.

Entrance

  • This entrance is located at the front of the store.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door.
  • The door opens by sliding.
  • The width of the opening is 118cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • There are security barriers at the entrance.

Supermarket

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • Aisles did have obstructions at the time of the survey, these included: product bins, product displays and additional stock.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
  • Some flooring is shiny.
  • There is background noise.
  • Lighting levels were even at the time of the survey.

Staffed Checkouts

  • The staffed checkout area is located to the left from the store entrance.
  • The store has a payment counter.
  • There is step-free level access to the staffed checkout area.
  • Payment Counter View
    • The payment counter is located to the left from the store entrance.
    • Signage is not provided for the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 128cm.
    • The payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were even at the time of the survey.

Self-Service Checkouts

  • The self-service checkout area is located to the left from the store entrance.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket and trolley combined shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket and trolley shop touchscreen.
    • The height of the touchscreen display ranges from 125cm to 146cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size.
    • The height of the scanner is 118cm.
    • The height of the loading area is 68cm.
    • The height of the packing area is 68cm.
    • The card payment machine is at a height of 120cm.
    • The payment machine is at a fixed height.
    • Assistance is available at the self-serve checkouts.