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Tesco Stepney Green Express

193 Mile End Road, E1 4AA

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a slight slope at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps: the aisles on the left side of the store.
    • There are no doors along circulation routes.
    • Access throughout may include narrow walkways, pillars and moveable physical obstructions.
    • There are no toilet facilities.
  • Checkouts View
    • Staffed checkouts available include: payment counters.
    • Self-service checkouts available include touchscreens for: basket shops.
    • Assistance is available at the self-serve checkouts.
    • A customer service counter is not available.
  • Getting Help and Assistance View
    • Seating is not available.
    • Hearing assistance systems are available.
    • There is a fixed hearing assistance system.
    • There is not a water bowl available for assistance dogs.

Parking

ATMs (External)

  • There is one ATM.
  • The ATM is located to the left of the entrance.
  • The ATM is clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 97cm and 138cm.

Entrance

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door.
  • The door opens by sliding.
  • The width of the opening is 140cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is step-free access via a slope as you enter.
  • The slope has a slight gradient.

Supermarket

  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via slopes: the aisles on the left side of the store.
  • The majority of main aisle widths are over 180cm.
  • Some aisles did have obstructions at the time of the survey, these included: product displays and pillars.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding door display cabinets and open top cabinets.
  • Some flooring is shiny.
  • There is background noise which varies depending on the time of day.
  • There is product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels vary due to the size of the space.

Staffed Checkouts

  • The staffed checkout area is located to the left as you enter the store.
  • The store has a payment counter.
  • There is step-free level access to the staffed checkout area.
  • The checkout on the right is partly situated on a slight slope.
  • Payment Counter View
    • The payment counter is located to the left as you enter the store.
    • Signage is not provided for the counter.
    • The height of the counter is 85cm.
    • There is not a lowered section at the counter.
    • The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 110cm.
    • The payment machine is at a fixed height.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Self-Service Checkouts

  • The self-service checkout area is located to the left as you enter the store.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket shop touchscreen.
    • The height of the touchscreen display ranges from 116cm to 140cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
    • The height of the scanner is 103cm.
    • The height of the loading area is 50cm.
    • The height of the packing area is 80cm.
    • The card payment machine is at a height of 103cm.
    • The payment machine is at a fixed height.
    • Assistance is available at the self-serve checkouts.