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Tesco Stockport Mersey Express

16-22 Mersey Square, Stockport, SK1 1RA

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a steep slope at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
    • Access throughout may include pillars, permanent physical obstructions and moveable physical obstructions.
    • There are no toilet facilities.
  • Checkouts View
    • Staffed checkouts available include: payment counters.
    • Self-service checkouts available include touchscreens for: trolley or basket (combined) shops.
    • Assistance is available at the self-serve checkouts.
    • A customer service counter is not available.
  • Getting Help and Assistance View
    • Seating is not available.
    • There is a fixed hearing assistance system.
    • There is not a water bowl available for assistance dogs.

Parking

  • Public Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Chestergate.
    • The Blue Badge bays are clearly marked and signposted.
    • There is a public car park located on Heaton Lane.
    • The name of the car park is Heaton Lane Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are available in the car park.

Entrance

  • This entrance is located at the front of the store.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a steep gradient.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 192cm.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 156cm.

Supermarket

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 120cm - 150cm.
  • Aisles did have obstructions at the time of the survey, these included: product bins, product displays and additional stock.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, sliding door display cabinets and sliding top cabinets.
  • Some flooring is shiny.
  • There is background noise.
  • There is product signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is not consistent throughout.
  • Lighting levels were even at the time of the survey.

Staffed Checkouts

  • The staffed checkout area is located to the right from the entrance.
  • The store has a payment counter.
  • There is step-free level access to the staffed checkout area.
  • Payment Counter View
    • The payment counter is located to the right from the entrance.
    • Signage is not provided for the counter.
    • The height of the counter is 71cm.
    • There is not a lowered section at the counter.
    • The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 103cm.
    • The payment machine is portable.
    • There is a fixed hearing assistance system which is not clearly signed.
    • The hearing assistance system was tested, however it was not working at the time of the survey.
    • Lighting levels were even at the time of the survey.

Self-Service Checkouts

  • The self-service checkout area is located to the right from the entrance, at the right hand side of the store.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket and trolley combined shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket and trolley shop touchscreen.
    • The height of the touchscreen display ranges from 112cm to 133cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
    • The height of the scanner is 103cm.
    • The height of the loading area is 49cm.
    • The height of the packing area is 72cm.
    • The card payment machine is at a height of 105cm.
    • The payment machine is at a fixed height.
    • Assistance is available at the self-serve checkouts.