Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue has its own car park.
- The nearest train station is Stonehaven.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a steep slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- There are no toilet facilities.
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Checkouts
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- Staffed checkouts available include: payment counters.
- Self-service checkouts available include touchscreens for: basket shops.
- Assistance is available at the self-serve checkouts.
- A customer service counter is not available.
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Getting Help and Assistance
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- Seating is not available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
Petrol Station
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Parking
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- The petrol station has designated Blue Badge and standard parking bays.
- There is 1 designated Blue Badge parking bay available.
- The Blue Badge bay is clearly marked.
- The Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
- There is a marked zone to one side and the rear.
- The width of the marked zone is 130cm.
- The nearest designated bay is 12m from the petrol station entrance.
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Forecourt
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- Fuel pump nozzle holsters are at a height of 140cm.
- It is possible to pay at the pump.
- Pay at the pump controls vary in height.
- Pay at the pump controls range between 120cm and 140cm in height.
- Other facilities available on the forecourt include: paper towel dispensers, disposable glove dispensers, a tyre pressure machine and a jet wash.
- Electric Vehicle charging points are not available.
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Entrance
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- There is step-free access via slope into the shop.
- The slope has a steep gradient.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 139cm.
- The doors have a low colour contrast.
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Shop
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- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 120cm - 150cm.
- Some aisles did have obstructions at the time of the survey, these included: product bins and product displays.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, sliding door display cabinets and open top cabinets.
- Some flooring is shiny.
- There is background noise.
- There is product signage.
- Signage is clearly visible with high contrasting colours.
- Lighting levels vary due to the use of large glazed walls.
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Payment Counters and Checkouts
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- The payment counter is located at the far right of the store.
- Signage is not provided for the counter.
- The height of the counter is 71cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 113cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels vary due to the use of large glazed walls.
- Self-service checkouts are available.
- The self-service checkout surveyed was a basket shop touchscreen.
- The height of the touchscreen display ranges from 102cm to 134cm from the floor.
- The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
- The height of the scanner is 98cm.
- The height of the loading area is 44cm.
- The height of the packing area is 72cm.
- The card payment machine is at a height of 106cm.
- The payment machine is at a fixed height.
- Assistance is available at the self-serve checkouts.
Post Office
- The counter is located at the rear of the store.
- The distance from the store entrance is 16m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 99cm.
- There is not a lowered section at the counter.
- The counter has screens which may affect the ability of someone to lip read.
- The card payment machine is at a height of 132cm.
- The payment machine is at a fixed height.
- There is not a hearing assistance system.
- There is background noise in this area.
- The flooring is shiny.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
