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Tesco Stourbridge Audnam Express

6 Platts Road, Stourbridge, DY8 4YR

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • For help and assistance please go to the checkouts or approach a colleague around the store.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (shallow).
  • There is a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The defibrillator is located by the entrance.

Parking

  • The store has shared parking facilities.
  • The store shares the shopping area's parking facilities.
  • The car park is located off Platts Road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 3 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 207cm x 410cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • The Blue Badge Bay on the left as you look from the carpark is 198 cm wide and there are bollards at the front of each Blue Badge Bay and the bollards are 121cm high on the left hand bay and 96 cm on the right hand bay. There is a drop kerb next to the Blue Badge Bays and there is a further bollard which is 96cm high. There is a further Blue Badge Bay as you enter the car park from Pratts Road, which is 229cm wide and 410cm deep with a 120cm marked zone at the sides and rear.
  • Paying View
    • Parking is free (unlimited time).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The entrance is clearly visible from the car park.
    • The route from the car park to the entrance is not clearly signposted.
    • Pedestrian walkways are not available in the car park.
    • The surface on the approach to the entrance(s) is tarmac and flagstone/paving slabs.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Approach

  • Approach View
    • The surface of the approach is tarmac and concrete tiles.
    • The approach surface is uneven in places.
    • There are obstructions on the approach.
    • The minimum width between the obstructions is 241cm.
    • There is step-free access on the approach.
    • There is a slope with a very easy incline.
    • There is a hand rail and small wall which runs the length of the building. The handrail is 104cm high and the wall is 35cm high. There is a bin on the approach to the entrance from the steps and car park.
  • Step(s) View
    • There is a/are step(s) on the approach.
    • There is/are 4 clearly marked step(s), with handrails on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 29cm.
    • The step(s) has/have tactile paving at the top and bottom.
    • There are also 4 steps located to the far left of the row of shops. The steps have a handrail on the left going up and the steps are 18cm high with a depth of 30cm. There are further steps located on High Street next to a large sign indicating the direction of the entrance, however the steps lead to an overgrown and uneven area which appears to be no longer used as a path and would not be suitable for a mobility impaired walker to gain access to the store entrance.

ATM(s)

  • The ATM(s) is/are located to left of the entrance.
  • The ATM(s) is/are 2m from the entrance.
  • There are obstructions on the approach to the ATM(s).
  • The minimum width between the obstructions is 142cm.
  • The controls/screen heights vary between 89cm and 121cm.
  • There is not a lowered ATM available.
  • There is a National Lottery advertising sign and bin by the ATM. There is 241cm width between the ATM and the wall/hand rail that runs along the length of the building.

Entrance

  • Entrance View
    • This information is for the entrance located off Platts Road.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO Express'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 130cm.
    • There are security pillars at the entrance doors.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 168cm.
    • There are trolleys directly in front of the entrance and baskets to the right as you enter. There is a bin located to the left of the entrance.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 120cm.
    • There is a slope with a very easy incline.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 96cm.
    • There are some aisles obstructed by product bins and pillars.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • No background music is played.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the left of the entrance.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are moderate to good.
    • There is a/are self-service checkout(s) and staffed checkout(s).
    • There are 3 staffed checkouts and 2 card only self-service tills.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 91cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 71cm.
    • There is a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; Till 1 and 3.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); Till 1 and 3.
    • The hearing assistance system(s) was/were tested on 25/08/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
    • The hearing assistance system at till 3 was working (till closest to the entrance) and till 1 was not working and had a red light on.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 110cm and 134cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.