Access Guide
Summary
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Services Available
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- In this store these services are available; National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store has its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is 29 metres away on Crown Lane (A214).
This stop has direct links to Anerley Station and Crystal Palace. - For more information on TFL Buses please click here (opens new tab).
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By Train
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- The nearest train station is Streatham.
- Streatham station is 1.2 miles away from the store.
This station has direct links to London Bridge, Caterham, Sutton and St Albans City. - For more information on Southern Railway please click here (opens new tab).
- For more information on Thameslink Railway please click here (opens new tab).
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By Underground
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- The nearest underground station is Tooting Bec.
- Tooting Bec is 2.8 miles away from the store.
This station has direct links to Edgeware, Golders Green, High Barnet and Morden using the Northern Line. - For more information on TFL Underground please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please go to the checkouts or approach a colleague around the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car park is located off Crown Lane (A214).
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 2 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 455cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
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Paying
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- Parking is free for up to 30 minutes.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac and concrete.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Approach (Car Park Entrance)
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Approach
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- The surface of the approach is tarmac and concrete tiles.
- The approach surface is uneven in places.
- The initial slope up onto the pavement from the parking bays has a steep gradient.
The ramp leading up to the store has resting areas every 4 metres.
The road accessing the car park has a slight slope and can be used to access the main entrance at the front of the store.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a steep gradient and has a handrail on the left going up.
- There is a level landing at the top of the ramp/slope.
- The ramp has resting areas.
Entrance (Car Park Entrance)
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Entrance
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- This information is for the entrance located up the ramp from the car park behind the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 113cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 160cm.
Approach (Main Entrance off Croxted Hill)
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Approach
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- The surface of the approach is tarmac.
- The approach surface is uneven in places.
- There are bollards on the approach.
- The height of the bollard(s) is 96cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 120cm.
- There is step-free access on the approach.
ATM(s)
- The ATM(s) is/are located to the left-hand side of the main entrance.
- The ATM(s) is/are 7m from the main entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 97cm.
- The bollards do not contrast visually with the tarmac.
- The minimum width between the bollards is 125cm.
- The controls/screen heights vary between 88cm and 114cm.
- There is not a lowered ATM available.
- The visual identification band has partially rubbed off on one bollard.
Entrance (Main Entrance off Croxted Hill)
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 113cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 163cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 119cm.
- The hand sanitiser is on the right-hand side as you enter the store.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 86cm.
- Some aisles are obstructed or narrowed by pillars or product bins.
Some aisles are over 150cm in width. - There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is only played at certain times.
- Music is played during the Christmas period.
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Signage
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- Overhead aisle signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left as you enter the store from the main entrance.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 93cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 72cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; the checkout on the left.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); the checkout on the left.
- The hearing assistance system(s) was/were tested on 30/06/2021.
- The hearing assistance system(s) was/were not working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 109cm and 148cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- There are four self-service checkouts.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.