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Tesco Streatham High St Express

50 Streatham High Street, Streatham, London, SW16 1DA

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • Please go to the checkouts on the right as you enter for assistance.
  • This store is not part of the Sunflower Lanyard Scheme.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not a seat/chair available within the store.
  • There is a defibrillator in store.
  • There is not a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Public Parking

ATM(s)

  • The ATM(s) is/are located on the right as you face the entrance.
  • The ATM(s) is/are 14m from the main entrance.
  • The controls/screen heights vary between 85cm and 120cm.
  • There is not a lowered ATM available.
  • No adaptions.

Approach

  • Approach View
    • The surface of the approach is tarmac and block paving.
    • The approach surface is uneven in places.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient and has no handrails.
  • Step(s) View
    • The slope runs down hill from left to right as you face the entrance. Photograph 2 shows the approach from the left. Photograph 3 shows the approach from the right.

Entrance

  • Entrance View
    • This information is for the entrance located at the front of the store opposite Floor Design Studio.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO express'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There are security pillars at the entrance doors.
    • The minimum width between the security pillars is 163cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 118cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 110cm.
    • There are some aisles that are narrow due to product bins and floor to ceiling pillars.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • Background music is played at all times.
    • A seat can be got from the office but was not available at time of survey.
  • Signage View
    • Overhead aisle signage is not provided.

Checkouts (Customer Service)

  • Checkout Area View
    • The checkout(s) is/are located on the right as you enter.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
    • There are four staffed checkouts and two self service checkouts.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 92cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 72cm.
    • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are not accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 3.
    • The type of system is a fixed loop.
    • Some of the hearing assistance systems are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 3.
    • The hearing assistance system(s) was/were tested on 25/05/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 110cm and 150cm.
    • The chip & pin card machines are not accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
    • The Self-Service tills accept card payment only.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.