Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Stroud.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is no main entrance for the building.
- There is 1 other entrance.
- There is step-free access via ramp at the other entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include moveable physical obstructions.
- There are no toilet facilities.
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Checkouts
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- Staffed checkouts available include: payment counters.
- Self-service checkouts available include touchscreens for: trolley or basket (combined) shops.
- Assistance is available at the self-serve checkouts.
- A customer service counter is not available.
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Getting Help and Assistance
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- Seating is not available.
- Hearing assistance systems are available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
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Car Park
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- The car park is located to the rear of the store.
- The car park is underground.
- The car park surface consists of concrete.
- There is 1 designated Blue Badge parking bay available.
- The Blue Badge bay is clearly marked and signposted.
- The Blue Badge parking bay dimensions are 248cm (width) x 432cm (depth).
- There is a marked zone to one side and the rear.
- The width of the marked zone is 110cm.
- The nearest designated bay is 9m from the rear entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- This route has bollards.
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Charges and Restrictions
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- Parking is free for all users.
- Free parking is restricted to 30 minutes.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance (Rear - Car Park)
- This entrance is located within the car park at the rear of the store.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 172cm.
- There is a small lip on the threshold of the opening.
- The doors have a medium colour contrast.
- There are security barriers at the entrance.
Entrance (Front)
- This entrance is located at the front of the store, on Merrywalks.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is ramped and stepped access at the entrance.
- The ramp bypasses the steps.
- The ramp has a slight gradient.
- The ramp is over 150cm wide.
- There is a handrail on the right going up.
- There are 9 steps as you enter.
- There are handrails on both sides, that are within reach.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The steps have tactile markings at the top and bottom.
- The height of the steps is between 15cm and 18cm.
- The depth of the steps is not between 30cm-45cm.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 168cm.
- There is a small lip on the threshold of the opening.
- The doors have a medium colour contrast.
- There are security barriers at the entrance.
Supermarket
- There is step-free level access throughout all areas.
- The majority of main aisle widths are over 180cm.
- Some aisles did have obstructions at the time of the survey, these included: product bins, product displays and additional stock.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
- The flooring is shiny.
- There is background noise.
- There is product and overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Lighting levels were even at the time of the survey.
Staffed Checkouts
- The staffed checkout area is located straight ahead after you enter the store via the rear entrance.
- The store has a payment counter.
- There is step-free level access to the staffed checkout area.
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Payment Counter
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- The payment counter surveyed is located straight ahead after you enter the store via the rear entrance.
- Signage is not provided for the counter.
- The height of the counter is 71cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 103cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were even at the time of the survey.
Self-Service Checkouts
- The self-service checkout area is located straight ahead after you enter the store via the rear entrance.
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket and trolley combined shops.
- Lowered self-service touchscreens are not available.
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Standard Touchscreens
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- The self-service checkout surveyed was a basket and trolley shop touchscreen.
- The height of the touchscreen display ranges from 112cm to 135cm from the floor.
- The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
- The height of the scanner is 101cm.
- The height of the loading area is 45cm.
- The height of the packing area is 72cm.
- The card payment machine is at a height of 98cm.
- The payment machine is portable.
- Assistance is available at the self-serve checkouts.
