Access Guide
Summary
- The store is located within Sunderland Retail Park.
- The details within this access guide relate to the store and not the shopping centre.
- Tesco Sunderland Extra link (new tab) - click here.
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Services Available
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- The following Tesco services are available at this store; Tesco Grocery Click+Collect services, electric vehicle charging points, a café, Scan as you Shop, Tesco Mobile shop and F&F Clothing.
- In this store these services are available; electric vehicle charging points, photo services, Vision Express, National/Health Lottery, Rug Doctor (Carpet Cleaning), Coin Exchange, Max Spielmann, Children's Rides, Hand Car Wash and Krispy Kreme.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
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Facilities Available
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- The following facilities are available at this store; an accessible toilet, standard toilets and baby changing facilities.
Getting Here
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Parking
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- The store has its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is on Newcastle Road and is145 metres from the store lower (car park) entrance. Bus services numbers 9; 20; E2 AND ED4 buses use the Wheatsheaf stop.
- For more information on Bus Timetables please click here (opens new tab).
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By Train
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- The nearest train station is Sunderland Railway Station.
- Sunderland Railway Station is 0.8 miles from the store.
- For more information on Train Timetables please click here (opens new tab).
- For more information on Sunderland Railway Station please click here (opens new tab).
Getting Help and Assistance
- There is not a colleague available for help and assistance.
- For assistance please contact a colleague at the customer service counter.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a/are wheelchair(s), mobility/electric scooter(s), powered wheelchair(s) and mobility/electric scooter(s) with large basket(s) attached available to borrow.
- To obtain mobility aids please contact Customer Services Counter.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
- There is not a water bowl available for assistance dogs.
- There is a Tesco Grocery Click+Collect service in the store.
- Customers can obtain online Tesco Grocery Click+Collect items from the Customer Services counter.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking (Underground Car Park)
- The store does have its own parking facilities.
- The car park is located beneath the retail shopping floors. The entrance to the car park is off an unnamed road from Newcastle Road.
- The car park type is underground.
- The car park does have a height restriction barrier.
- The maximum height of the restriction barrier is 270cm (8ft 10in).
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
- There are 26 parent and child bays within the car park.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
- To use a Blue Badge bay a valid Blue Badge must be displayed at all times.
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Paying
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- Parking is free for up to 3 hours.
- Parking terms and conditions are prominently displayed in the car park. No parking payment machines are located at the venue.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac.
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Drop-off Point(s)
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- There is a/are clearly marked drop-off point(s).
- The drop-off point(s) is/are located on the left as you enter the car park, just after the entrance to the store.
- The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
- There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.
Parking (Open Air Car Park)
- The store does have its own parking facilities.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is not a/are not Blue Badge parking bay(s) available.
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Paying
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- Parking is free for up to 3 hours.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are not available in the car park.
- The surface on the approach to the entrance(s) is block paving.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Electric Vehicle Charging Points
- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is podPoint.
- The charging speed is unknown.
- The electric vehicle charging point(s) is/are located as you enter the covered car park close to the main store entrance the points are to your left.
- Colleagues are not able to provide assistance with the electric vehicle charging points.
- There is/are 4 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked.
- The dimensions of the electric vehicle charging bay(s) surveyed are 240cm x 480cm.
- The charging point(s) is/are located to the front as you approach the bay(s).
- The height range of the electric vehicle charging point controls/screen is 115cm to 130cm.
- The height range of the electric vehicle charging point nozzle slot is 95cm to 110cm.
- An app is required to use the charging point(s).
- Parking charges apply for all users (including Blue Badge holders).
- Payment signs are not provided.
- Payment for charging is made via an app/online.
- There are different charging points operated by the same company, both require an App to be installed to operate and for payment.
ATM(s)
- The ATM(s) is/are located in the car park to the right as you approach the undercover store entrance.
- The ATM(s) is/are 5m from the Underground Car Park Right Entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 100cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 128cm.
- The controls/screen heights vary between 95cm and 130cm.
- There is not a lowered ATM available.
Approach (Underground Car Park Left Entrance)
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Approach
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- The surface of the approach is tarmac.
- There are bollards on the approach.
- The height of the bollard(s) is 101cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 130cm.
- There is step-free access on the approach.
Entrance (Underground Car Park Left Entrance)
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Entrance
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- This information is for the entrance located at the beginning of the underground car park, to the left.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hello'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 237cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 90cm.
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Lift
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- There is a lift to access this entrance.
- This entrance is located in the underground car park to the left, just before the start of the Blue Badge bays.
Approach (Underground Car Park Right Entrance)
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Approach
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- The surface of the approach is block paving.
- There are bollards on the approach.
- The height of the bollard(s) is 100cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 119cm.
- There is step-free access on the approach.
Entrance (Underground Car Park Right Entrance)
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Entrance
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- This information is for the entrance located at the rear right of the underground car park.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hello'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 223cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 240cm.
Approach (Open Air Car Park Entrance)
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Approach
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- The surface of the approach is block paving.
- There are bollards on the approach.
- The height of the bollard(s) is 100cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 117cm.
- There is step-free access on the approach.
- There is a slope with a very easy incline.
Entrance (Open Air Car Park Entrance)
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Entrance
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- This information is for the entrance located to the right of the open air car park.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hello'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 232cm.
Lift
- There is a lift for public use.
- The lift is located to the left as you enter via the underground car park left entrance.
- The lift is clearly visible from the entrance.
- The lift is approximately 5m (5yd 1ft) from the underground car park left entrance.
- The lift is a standard lift.
- A colleague does not need to be notified for use of the lift.
- The floors which are accessible by this lift are LG, G.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 130cm x 237cm (4ft 3in x 7ft 9in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
- There is a/are similar lift(s) available.
Escalator(s) / Travelator(s)
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Travelator(s)
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- Travelators can be used to access other floors.
- The travelator(s) is/are located ahead as you enter via the underground car park right entrance.
- The travelator(s) is/are clearly visible from the entrance.
- The travelators go both up and down.
- The floors which are accessible by travelator(s) are LG, G.
- The foot and head of the travelator(s) are clearly marked.
- The lighting levels at the travelator(s) are good.
Stairs
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located in the foyer.
- The stairs are approximately 15m from the underground car park right entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are LG, G.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The depth of the steps are 28cm.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 150cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
F&F Clothing
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F&F Clothing
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- F&F Clothing is located behind the fresh produce section as you walk into the store.
- F&F Clothing is approximately 40m from the main entrance.
- F&F Clothing is clearly visible from the entrance.
- There is step-free access to F&F Clothing.
- There is a clear unobstructed route to F&F Clothing.
- F&F Clothing is clearly signed.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 90cm.
- The F&F clothing aisles are more compact than the aisles within the grocery section.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- Resting/seating areas are not available in this area.
- A seat can be made available if required.
- Background music is played at all times.
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Counter
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- Counters within the F&F section have been removed, customers now need to pay for F&F purchases at the normal store tills or self service counters.
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Standard Fitting Room(s)
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- Note the F&F section had six fitting rooms with one larger than the others. These are currently not in service. Therefore they were not surveyed during this visit.
Tesco Mobile
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Tesco Mobile Area
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- Tesco Mobile is located to the far left as you exit the escalator from the main entrance.
- Tesco Mobile is approximately 90m from the main entrance.
- Tesco Mobile is clearly visible from the entrance.
- There is step-free access to Tesco Mobile.
- There is a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are not available in this area.
- A seat can be made available if required.
- Background music is played at all times.
- Lighting levels are good.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 90cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a bell to attract attention.
- There is not a hearing assistance system at the counter.
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Consultation Desk(s)
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- Tesco Mobile has 4 consultation desk(s) available.
- The consultation desk surveyed is 5m from the counter.
- There is a clear unobstructed route to the consultation desk(s).
- There is room for a wheelchair user to manoeuvre.
- The distance between the floor and the underside of the desk(s) is 72cm.
- There is sufficient space to write or sign documents on the desk(s).
- A seat can be made available if required.
Café
- The following information is for the café.
- The café is located behind the Customer Service Counter.
- There is step-free access to the café.
- The self service area is part of the normal café counter.
- Tables cannot be booked in advance.
- There is a bar where food and drink can be ordered.
- Colleagues can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Colleagues can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is a hearing assistance system.
- The system is a fixed loop.
- The hearing assistance system is available only on request.
- The hearing assistance system is located At the payment till at the end of the service counter.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 07/09/2021.
- The hearing loop was working at the time of testing.
- There is a moveable card machine available for payment.
- The height of the counter is 75cm.
- The self service area is an integral part of the main café counter.
- The height of the counter is 75cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is laminate.
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 72cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also bench seats.
- The type of flooring in this area is laminate.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
Checkouts
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Checkout Area
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- The checkout(s) is/are located along the outside wall.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s), basket only checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The height of the staffed checkout(s) is/are 92cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are not accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 15.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 15.
- The hearing assistance system(s) was/were tested on 07/09/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Basket Only Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
- The height of the basket only checkout(s) is/are 90cm.
- There is a lowered section at the basket only checkout(s).
- The height of the lowered section at the basket only checkout(s) is 73cm.
- There is not a clear knee recess beneath the lowered section of the basket only checkout(s).
- The chip & pin card machines are not accessible from the basket only checkout(s).
- There is not a/are not hearing assistance system(s) at the basket only checkout(s).
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 73cm and 135cm.
- The chip & pin card machines are not accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
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Scan as you Shop
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- The controls/screen heights for the self-service checkout(s) vary between 73cm and 135cm.
- The chip & pin card machines are not accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Counter (Customer Services)
- The counter is located to the left as you exit the escalator from the main entrance.
- The counter is approximately 25m from the main entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 101cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 07/09/2021.
- The hearing assistance system was working at the time of testing.
Accessible Toilet(s) (Right Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located on the ground floor. Turn left out of the lift and the accessible toilets are in the corridor on the right, just before the café.
- This accessible toilet is approximately 20m (21yd 2ft) from the lift.
- There is step-free access into the accessible toilet, via lift.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from customer services counter.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 85cm (2ft 9in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is poor.
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Toilet Features
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- The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a push button flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the walls and floor is fair.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 65cm.
- The shelf is located where it is reachable.
- The toilet has a backrest and a cistern.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- The toilet seat colour contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 110cm (3ft 7in).
- The contrast between the toilet roll holder and the wall is fair.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 90cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 120cm (3ft 11in).
- The contrast between the hand dryer and the wall is good.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located as you exit the lift, the toilets are in the corridor to the right, just before the cafe.
- There is step-free access into the toilet(s), via lift.
- The standard toilet(s) is/are approximately 20m from the lift.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 80cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
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Toilet Facilities 2
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- The standard toilet(s) is/are approximately 60m from the escalator near the main entrance.
- There is pictorial signage on or near the toilet door.
- The height of the wash basin(s) is 80cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
Parent and Baby Room
- There is a parent and baby room.
- The parent and baby room is located to right of the Café counter clearly marked as customer toilet.
- The parent and baby room is approximately 20m from the lift.
- There is step-free access into the parent and baby room, via lift.
- A colleague needs to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 80cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 80cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.