Access Guide
Summary
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Services Available
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- In this store these services are available; National/Health Lottery and Costa Coffee Express.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The bus stop is located on Sydenham Road(Newlands Park stop H), services include- 450 West Croydon - Crystal Palace - Lower Sydenham, 202 Crystal Palace - Sydenham - Catford - Lee Green - Blackheath Village - Blackheath, Royal Standard.
- For more information on Newlands Park (Travelling West) Stop H Bus Stop in --- Sydenham London please click here (opens new tab).
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By Train
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- The nearest train station is Sydenham train station.
- Walking distance is approximately 3 min (0.2 mile) via Sydenham Station Approach and Sydenham Rd/A212. Mostly flat.
- For more information on Sydenham train station information. please click here (opens new tab).
- For more information on Southeastern railway travel information. please click here (opens new tab).
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By Underground
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- The nearest underground station is Sydenham underground train station.
- Walking distance is approximately 3 min (0.2 mile) via Sydenham Station Approach and Sydenham Rd/A212. Mostly flat.
- For more information on Sydenham underground train station information. please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Any available colleague can help assist.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Sydenham Road.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 240cm x 470cm (7ft 10in x 15ft 5in).
- There are not parking charges for the on street Blue Badge parking bay(s).
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
- Free parking for Blue Badge holders is for 1 hour free, no return within the hour only.
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Sydenham Road.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Approach
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Approach
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- The surface of the approach is concrete.
- The approach surface is uneven in places.
- There is a bollard on the approach.
- The height of the bollard(s) is 100cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 120cm.
- There is step-free access on the approach.
- There is a slope with a very easy incline.
Entrance (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 160cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There are security pillars at the entrance doors.
- The height of the bollard(s) is 175cm.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 160cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 120cm.
- There is a slope with a very easy incline.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 90cm.
- There are some supporting pillars within the aisles, reducing access width.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is only played at certain times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
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Comments
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- at the checkouts the gap is 100cm, however this area could be enlarged, if the produce shelf was moved. this shelf unit is fixed to the floor, the manager brought this up as there is plenty of room on the other side of the shelf unit.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the right as you enter the main entrance.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 70cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; till 2.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); till 2.
- The hearing assistance system(s) was/were tested on 27/05/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 60cm and 130cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
ATM(s)
- The ATM(s) is/are located to the front right of the main entrance.
- The ATM(s) is/are 15m from the main entrance.
- The controls/screen heights vary between 90cm and 140cm.
- There is not a lowered ATM available.