Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue shares a car park which has Blue Badge parking available.
- The nearest train station is Elsenham.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- There are no toilet facilities.
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Checkouts
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- Staffed checkouts available include: standard basket only checkouts and payment counters.
- Self-service checkouts available include touchscreens for: basket shops.
- Assistance is available at the self-serve checkouts.
- A customer service counter is not available.
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Getting Help and Assistance
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- Seating is not available.
- There is a fixed hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
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Car Park
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- The car park is located at the front of the store.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 7 designated Blue Badge parking bays available.
- The Blue Badge bays have faded markings.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 460cm (depth).
- There is a marked zone to one side and the rear.
- The most accessible route from the Blue Badge parking has step-free level access.
- This route has bollards.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is not free for all users, including Blue Badge holders.
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Electric Vehicle Charging Points
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- There is 1 electric vehicle charging point designated for Blue Badge holders.
- The dimensions of the electric vehicle charging bay designated for Blue Badge holders are 230cm (width) x 460cm (depth).
- The controls for the Blue Badge charging point are not at a suitable height for a wheelchair user.
- The nozzle holster for the Blue Badge charging point is not at a suitable height for a wheelchair user.
- You do not need an online account to use the charging point.
- Payment can be made with a credit/debit card (contactless) and via an app.
- The Blue Badge charging point is 75m from the store entrance.
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Drop-off Point
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- There is not a designated drop-off point available.
ATMs (External)
- There is one ATM.
- The ATM is located to the right hand side of the store entrance.
- The ATM is clearly signed.
- The approach to the ATM has bollards.
- There is not a Talking ATM.
- This is a cash withdrawal ATM.
- The height of the ATM features vary between 89cm and 115cm.
Entrance
- This entrance is located at the front of the store.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a slope at the entrance.
- The slope has a slight gradient.
- There is a single automatic door.
- The door opens by sliding.
- The width of the opening is 143cm.
- There is a small lip on the threshold of the opening.
- The door has a medium colour contrast.
- There are security barriers at the entrance.
- The maximum width between them is 153cm.
Supermarket
- There is step-free level access throughout all areas.
- The majority of main aisle widths are under 120cm.
- Some aisles did have obstructions at the time of the survey, these included: product bins.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding top cabinets.
- There is background noise.
- Lighting levels were even at the time of the survey.
Staffed Checkouts
- The staffed checkout area is located to the right, as you enter the store.
- The store has a payment counter.
- There is step-free level access to the staffed checkout area.
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Payment Counter
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- The payment counter surveyed is located to the right, as you enter the store.
- Signage is not provided for the counter.
- The height of the counter is 70cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 101cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were even at the time of the survey.
Self-Service Checkouts
- The self-service checkout area is located to the right, as you enter the store.
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket shops.
- Lowered self-service touchscreens are available.
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Lowered Touchscreens
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- Lowered self-service touchscreens are available for basket shops.
- The lowered self-service touch screen surveyed was to the right of the staffed checkouts.
- The height of the lowered touchscreen display ranges from 115cm to 133cm from the floor.
- The lowered touchscreen has the following accessibility aids: adjustable font size.
- The height of the scanner is 100cm.
- The height of the loading area is 44cm.
- The height of the packing area is 72cm.
- The card payment machine is at a height of 90cm.
- The payment machine is portable.
- Assistance is available at the lowered self-service touchscreen.
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Standard Touchscreens
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- The self-service checkout surveyed was a basket shop touchscreen.
- The height of the touchscreen display ranges from 132cm to 148cm from the floor.
- The touchscreen has the following accessibility aids: adjustable font size.
- The height of the scanner is 129cm.
- The height of the loading area is 68cm.
- The height of the packing area is 68cm.
- The card payment machine is at a height of 120cm.
- The payment machine is at a fixed height.
- Assistance is available at the self-serve checkouts.
