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Tesco Thornton Heath Road Express

1076 London Road, Thornton Heath, CR7 7ND

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Access Guide

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Express with Petrol Station Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • There is normally a security guard at entrance or you can get assistance from the checkouts on the left as you enter.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • There is a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Parking

  • The store does have its own parking facilities.
  • The car park is located off London Road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Blue Badge Parking View
    • There is not a/are not Blue Badge parking bay(s) available.
  • Paying View
    • Parking is free for up to 30 minutes.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are not available in the car park.
    • The surface on the approach to the entrance(s) is tarmac.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Petrol Station Forecourt

  • Forecourt and Pumps View
    • Colleagues are able to provide assistance at the pumps.
    • There is an assistance button at each pump that is 160cm in height or you can place your hazard lights on and signal to the store for assistance.
    • The pumps are clearly signed.
    • It is possible to pay at the pump.
    • The height range of the pump controls/screen is 130cm to 150cm.
    • The height of the fuel pump nozzle slot is 125cm.
    • There are not lowered pay at pump screens available.
    • The paper towel dispenser(s) is/are at a height of 84cm.
    • The disposable glove dispenser(s) is/are at a height of 100cm.
    • The tyre pressure machine control heights vary between 125cm and 130cm.
    • The height of the tyre pressure pump slot is 98cm.
    • The height of the water pump slot is 98cm.
  • Comments View
    • There is no out of hours counter at this site.

ATM(s)

  • The ATM(s) is/are located on the right as you face the shop entrance.
  • The ATM(s) is/are 8m from the shop entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 100cm.
  • The bollards do not contrast visually with the paving.
  • The minimum width between the bollards is 122cm.
  • The controls/screen heights vary between 90cm and 130cm.
  • There is not a lowered ATM available.
  • No Adaptions.

Approach (Forecourt/Parking to Store)

  • Approach View
    • The surface of the approach is tarmac.
    • The approach surface is uneven in places.
    • There are bollards on the approach.
    • The height of the bollard(s) is 120cm.
    • The bollards have a visual identification band.
    • The minimum width between the bollards is 120cm.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient and has no handrails.
    • There is not a level landing at the top of the ramp/slope.

Entrance

  • Entrance View
    • This information is for the entrance located at the front of the store opposite the forecourt.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO express'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 143cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There are security pillars at the entrance doors.
    • The minimum width between the security pillars is 130cm.
    • There is some signage that may obstruct the walkway in front of the entrance.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 118cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are not 150cm+.
    • The minimum aisle width is 90cm.
    • There are some aisles that are narrow due to product bins being situated on the ends of aisles throughout the store.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • No background music is played.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located on the left as you enter.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s).
    • There are four checkouts available.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 90cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 70cm.
    • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 3 and 4.
    • The type of system is a fixed loop.
    • Some of the hearing assistance systems are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 3 and 4.
    • The hearing assistance system(s) was/were tested on 17/06/2021.
    • The hearing assistance system(s) was/were working at the time of testing.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.