Access Guide
Summary
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Services Available
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- The following Tesco services are available at this store; Tesco Mobile shop, a pharmacy, photo services and F&F Clothing.
- In this store these services are available; Photobooths, Coin Exchange, Greggs, National/Health Lottery and Rug Doctor (Carpet Cleaning).
- Please click here for the opening times and more specific information on the services available within the store (new tab).
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Facilities Available
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- The following facilities are available at this store; standard toilets, an accessible toilet and baby changing facilities.
Getting Here
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Parking
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- The store has its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is located directly outside the store on Brigstock Road.
- For more information on Transport for London buses please click here (opens new tab).
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By Train
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- The nearest train station is Thornton Heath.
- Thornton Heath Station is approximately 77 yards (1 minute walk) away from the store.
- For more information on Southern Railway please click here (opens new tab).
- For more information on Thornton Heath Station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Customers can get assistance by going to the Customer Service Desk.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a/are wheelchair(s) available to borrow.
- To obtain mobility aids please contact a colleague.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable and adapted with padded seat/headrest.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a portable hearing assistance system.
- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- The pharmacy consultation room can be used as a designated place of safety as shown in photographs 5 and 6.
Parking
- The store does have its own parking facilities.
- The car park is located off Parchmore Road.
- The car park type is underground.
- The car park does have a height restriction barrier.
- The maximum height of the restriction barrier is 250cm (8ft 2in).
- The car park surface is concrete.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 9 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 325cm x 490cm.
- The Blue Badge parking bays have a marked zone to both sides but not at the rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
- Some of the marked zones at the sides of bays have a width of 100cm.
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Paying
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- Parking is free for up to 3 hours.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is clearly signposted.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is concrete.
- The pedestrian crossing has tactile paving on the car park side only.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
ATM(s)
- The ATM(s) is/are located on the left as you face the store.
- The ATM(s) is/are 22m from the main entrance.
- The controls/screen heights vary between 90cm and 120cm.
- There is not a lowered ATM available.
Entrance (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the store on Brigstock Road.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Welcome to Tesco'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 185cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 195cm.
- There are fixed barriers at the entrance doors.
- The barriers do contrast visually with the flooring.
- The minimum width between the security pillars is 170cm.
- There are automatic barriers beyond the entrance with a width of 173cm between them.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 117cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance and between the two sets of doors.
- The gradient of the ramp/slope is steep.
Entrance (Car Park)
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Entrance
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- This information is for the entrance located at the rear of the car park.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Store Entrance Lifts & Stairs'.
- There is step-free access at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- There are no doors at this entrance.
- The width of the door opening is 135cm.
Stairs (Car Park to Street Level)
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located ahead from the car park entrance.
- The stairs are approximately 10m from the car park entrance.
- The stairs are clearly visible from the entrance.
- There are manual, double doors which may be difficult to open to enter and exit the stairwell on the basement floor and on the ground floor.
- The floors which are accessible by stairs are B and G.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
Lift (Car Park to Store)
- There is a lift for public use.
- The lift is located to the right from the car park entrance.
- Signs indicating the location of the lift are clearly visible from the entrance.
- The lift is approximately 2m (2yd 7in) from the car park entrance.
- The lift is a standard lift.
- A colleague does not need to be notified for use of the lift.
- The floors which are accessible by this lift are B and G.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do not contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 182cm x 190cm (5ft 12in x 6ft 3in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are moderate to good.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- There is an aisle which is obstructed by a product bin as shown in photograph 14.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
F&F Clothing
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F&F Clothing
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- F&F Clothing is located to the left from the main entrance.
- F&F Clothing is approximately 20m from the main entrance.
- Clear signage for F&F Clothing is not visible from the entrance.
- There is step-free access to F&F Clothing.
- There is a clear unobstructed route to F&F Clothing.
- F&F Clothing is clearly signed.
- The majority of aisle widths are 150cm+.
- Some aisles are obstructed by clothes.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- Resting/seating areas are not available in this area.
- A seat can be made available if required.
- Background music is played at all times.
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Counter
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- There are no payment counters in this area of the store. Please pay for any items at one of the main checkouts.
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Standard Fitting Room(s)
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- The fitting rooms were out of service at the time of the survey.
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Comments
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- The fitting rooms were closed at the time of survey (24/02/2021).
Tesco Mobile
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Tesco Mobile Area
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- Tesco Mobile is located to the left from the main entrance.
- Tesco Mobile is approximately 7m from the main entrance.
- Clear signage for Tesco Mobile is visible from the entrance.
- There is step-free access to Tesco Mobile.
- There is a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- The seats do not have armrests.
- Background music is played at all times.
- Lighting levels are good.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
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Consultation Desk(s)
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- Tesco Mobile has 1 consultation desk(s) available.
- The consultation desk surveyed is 4m from the counter.
- There is a clear unobstructed route to the consultation desk(s).
- There is room for a wheelchair user to manoeuvre.
- The distance between the floor and the underside of the desk(s) is 97cm.
- There is sufficient space to write or sign documents on the desk(s).
- The seats do not have armrests.
Pharmacy
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Pharmacy Area
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- The Pharmacy is located to the left from the main entrance.
- The Pharmacy is approximately 40m from the main entrance.
- Clear signage for the Pharmacy is not visible from the entrance.
- There is step-free access to the Pharmacy.
- There is a clear unobstructed route to the Pharmacy.
- The Pharmacy is clearly signed.
- There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- The seats do not have armrests.
- Background music is played at all times.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
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Consultation Room(s)
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- The pharmacy has 1 consultation room(s) available.
- The consultation room is 1m from the pharmacy counter.
- The consultation room is not clearly signed.
- There is a clear unobstructed route to the consultation room.
- There is a/are door(s) leading into the consultation room.
- There is no signage on or near the door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The clear door width is 87cm.
- There is not room for a wheelchair user to manoeuvre within the consultation room.
- The seats do not have armrests.
- Lighting levels are good.
- The consultation room is fully enclosed.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left from the main entrance.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 91cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following standard checkout(s) have a hearing assistance system; 12.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were not tested at the time of the survey.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 80cm and 126cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Counter (Customer Service)
- The counter is located to the right from the main entrance.
- The counter is approximately 7m from the main entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 24/02/2021.
- The hearing assistance system was working at the time of testing.
Accessible Toilet(s) (Left Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the right from the main entrance.
- This accessible toilet is approximately 7m (7yd 1ft) from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 81cm (2ft 8in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is fair.
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Toilet Features
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- The dimensions of the accessible toilet are 152cm x 200cm (4ft 12in x 6ft 7in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 91cm (2ft 12in).
- The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
- The contrast between the walls and floor is poor.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 52cm.
- The shelf is not located where it is reachable.
- The toilet does not have a backrest or a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 86cm (2ft 10in).
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 73cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- The wash basin tap type is push.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 93cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 96cm (3ft 2in).
- The contrast between the hand dryer and the wall is good.
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Comments
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- The width between the security barriers to access the toilet area is 134cm as shown in photograph 1.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The male toilet is located to the right from the main entrance.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 7m from the main entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- It was not possible to access the female toilet.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 91cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
- The female toilet was being refurbished at the time of the survey as shown in photograph 6.
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Comments
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- The width between the security barriers to access the toilet area is 134cm as shown in photograph 1.
Parent and Baby Room
- There is a parent and baby room.
- The parent and baby room is located to the right from the main entrance.
- The parent and baby room is approximately 7m from the main entrance.
- There is step-free access into the parent and baby room.
- A colleague does not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 83cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 74cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.
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Comments
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- The width between the security barriers to access the toilet area is 134cm as shown in photograph 1.