You are on Summary. Skip to the next section.

Summary

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• Services Available View
  • The following Tesco services are available at this store; a petrol station, Tesco Grocery Click+Collect services, a pharmacy, electric vehicle charging points, Tesco Mobile shop, F&F Clothing, travel money, Scan as you Shop and a café.
  • In this store these services are available; Timpson's, Vision Express, National/Health Lottery, Rug Doctor (Carpet Cleaning), Coin Exchange, Max Spielmann, Photobooths and Krispy Kreme.
  • For detailed information on the petrol station please click here (new tab).
  • Please click here for the opening times and more specific information on the services available within the store (new tab).
• Facilities Available View
  • The following facilities are available at this store; an accessible toilet, standard toilets and baby changing facilities.

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has its own parking facilities.
  • Additional parking is not available at the petrol station.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • The bus stop is located by the petrol station. Buses 49, 67 and 67A stop here.
  • For more information on bus timetables please click here (opens new tab).
• By Train View
  • The nearest train station is Trowbridge.
  • Trowbridge station is located off Stallard Street. The station is 0.9 miles from the store. Trowbridge station is served by GWR and South Western Railway.
  • For more information on GWR please click here (opens new tab).
  • For more information on Trowbridge Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• Customers can seek assistance from the customer service desk or a member of staff in store.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a/are mobility/electric scooter(s) with large basket(s) attached available to borrow.
• To obtain mobility aids please contact a member of staff.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable, adapted with padded seat and adapted with padded seat/headrest.
• There is a water bowl available for assistance dogs.
• There is a Tesco Grocery Click+Collect service in the store.
• Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Parking. Skip to the next section.

Parking

• The store does have its own parking facilities.
• The car park is located County Way.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park surface is tarmac.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 14 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 480cm.
  • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
  • Both sides are 110cm.
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
• Paying View
  • Parking is free for up to 3 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is not clearly signposted.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is tarmac and block paving.
  • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
  • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
  • There is no tactile paving on the crossing. There is only a pedestrian crossing for some of the blue badge bays. A pedestrian crossing is not required from the alternative blue badge bays which are situated to the left of the store.
• Drop-off Point(s) View
  • There is a/are clearly marked drop-off point(s).
  • The drop-off point(s) is/are located to the right of the main entrance at the front of the store.
  • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
  • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

You are on Electric Vehicle Charging Points. Skip to the next section.

Electric Vehicle Charging Points

• There is a/are electric vehicle charging point(s) available.
• The provider of the charging point(s) is Pod Point.
• The charging speed is unknown.
• The electric vehicle charging point(s) is/are located at the front of the store to the right of the main entrance.
• Colleagues are not able to provide assistance with the electric vehicle charging points.
• There is/are 4 electric vehicle charging point(s).
• The electric vehicle charging bay(s) is/are clearly marked and signposted.
• The dimensions of the electric vehicle charging bay(s) surveyed are 248cm x 483cm.
• The charging point(s) is/are located to the front as you approach the bay(s).
• The height range of the electric vehicle charging point nozzle slot is 96cm to 107cm.
• An app is required to use the charging point(s).
• Parking charges apply for all users (including Blue Badge holders).
• Charging for all users is limited to 3 hours.
• Payment signs are provided.
• Payment signs are clearly presented.
• Payment for charging is made via an app/online.
• For more information and a guide to electric vehicle charging please click here.
• There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located to the right of the main entrance .
• The ATM(s) is/are 5m from the main entrance.
• The controls/screen heights vary between 88cm and 118cm.
• There is not a lowered ATM available.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is tarmac and block paving.
  • There are obstructions on the approach.
  • The minimum width between the obstructions is 117cm.
  • There is step-free access on the approach.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hello'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 197cm.
  • There are identical sets of doors at either side of the entrance foyer.
  • There are security pillars at the entrance doors.
  • The minimum width between the security pillars is 183cm.
  • There are additional security barriers beyond the entrance. The security barriers open away from you automatically. The width of the entrance is 180cm. The width of the exit is 95cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 120cm.
  • There is a slope with a very easy incline.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 145cm.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
  • Resting/seating areas are available in this store.
  • Resting/seating areas are located opposite the checkouts.
  • There is bench seating only.
  • Background music is only played at certain times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on Pharmacy. Skip to the next section.

Pharmacy

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• Pharmacy Area View
  • The Pharmacy is located at the rear of the store.
  • The Pharmacy is approximately 45m from the main entrance.
  • Clear signage for the Pharmacy is visible from the entrance.
  • There is step-free access to the Pharmacy.
  • There is a clear unobstructed route to the Pharmacy.
  • The Pharmacy is clearly signed.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Resting/seating areas are available in this area.
  • There are seats with armrests on both sides.
  • Background music is only played at certain times.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 101cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
• Consultation Room(s) View
  • The pharmacy has 1 consultation room(s) available.
  • The consultation room is 1m from the pharmacy counter.
  • The consultation room is clearly signed.
  • There is a clear unobstructed route to the consultation room.
  • There is a/are door(s) leading into the consultation room.
  • There is written signage on or near the door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The clear door width is 88cm.
  • There is not room for a wheelchair user to manoeuvre within the consultation room.
  • There are seats with armrests on both sides.
  • Lighting levels are moderate to good.
  • The consultation room is fully enclosed.

You are on Escalator(s) / Travelator(s). Skip to the next section.

Escalator(s) / Travelator(s)

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• Travelator(s) View
  • Travelators can be used to access other floors.
  • The travelator(s) is/are located ahead as you enter the store.
  • The travelator(s) is/are clearly visible from the entrance.
  • The travelators go both up and down.
  • The floors which are accessible by travelator(s) are G, 1.
  • The foot and head of the travelator(s) are clearly marked.
  • The lighting levels at the travelator(s) are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear of the store.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 50m (54yd 2ft) from the main entrance.
• The lift is a standard lift.
• A colleague does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 137cm x 240cm (4ft 6in x 7ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on F&F Clothing. Skip to the next section.

F&F Clothing

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• F&F Clothing View
  • F&F Clothing is located on the first floor.
  • F&F Clothing is approximately 3m from the lift.
  • F&F Clothing is clearly visible from the entrance.
  • There is step-free access to F&F Clothing, via lift.
  • There is a clear unobstructed route to F&F Clothing.
  • F&F Clothing is clearly signed.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 80cm.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are moderate to good.
  • Resting/seating areas are not available in this area.
  • A seat cannot be made available if required.
  • Background music is played at all times.
• Comments View
  • The fitting rooms were closed at the time of survey.

You are on Tesco Mobile. Skip to the next section.

Tesco Mobile

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• Tesco Mobile Area View
  • Tesco Mobile is located on the first floor.
  • Tesco Mobile is approximately 24m from the lift.
  • Tesco Mobile is clearly visible from the entrance.
  • There is step-free access to Tesco Mobile, via lift.
  • There is a clear unobstructed route to Tesco Mobile.
  • Tesco Mobile is clearly signed.
  • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Resting/seating areas are available in this area.
  • The seats do not have armrests.
  • Background music is played at all times.
  • Lighting levels are moderate to good.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 101cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
• Consultation Desk(s) View
  • Tesco Mobile has 2 consultation desk(s) available.
  • The consultation desk surveyed is 2m from the counter.
  • There is a clear unobstructed route to the consultation desk(s).
  • There is room for a wheelchair user to manoeuvre.
  • The distance between the floor and the underside of the desk(s) is 72cm.
  • There is sufficient space to write or sign documents on some of the desks.
  • There is bench seating only.

You are on Café. Skip to the next section.

Café

• The following information is for the café.
• The café is located on the first floor.
• There is step-free access, via lift, to the café.
• Tables cannot be booked in advance.
• There is a counter where food and drink can be ordered.
• Colleagues can bring food and/or drinks to tables.
• Menu types include; written wall menus.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• Colleagues can read menus to customers if requested.
• The type of food served here is hot and cold meals and snacks.
• Plastic/takeaway cups are not available.
• Adapted cups are not available.
• Adapted cutlery is not available.
• Drinking straws are not available.
• This area does play background music.
• Background music is played at all times.
• There is a hearing assistance system.
• The system is a fixed loop.
• The hearing assistance system is located at the checkout.
• The hearing assistance system is signed.
• Colleagues are not trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 08/11/2021.
• The hearing loop was not fully functional at the time of testing.
• The height of the counter is 86cm.
• There is a moveable card machine available for payment.
• There is ample room for a wheelchair user to manoeuvre.
• The majority of tables are accessible to wheelchair users.
• The standard height for the underside of dining tables is 70cm.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests on both sides.
• The type of flooring in this area is carpet, vinyl and tiles.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are moderate to good.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located to the right as you enter at the front of the store .
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are moderate to good.
  • There is a/are basket only checkout(s), staffed checkout(s) and self-service checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 92cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; 16, 17 and 18.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are not trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were not tested at the time of the survey.
• Basket Only Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
  • The basket only checkout(s) is not/are not placed in front of a plain background.
  • The height of the basket only checkout(s) is/are 91cm.
  • There is not a lowered section at the basket only checkout(s) .
  • The chip & pin card machines are accessible from the basket only checkout(s).
  • There is not a/are not hearing assistance system(s) at the basket only checkout(s).
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 64cm and 130cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
• Scan as you Shop View
  • The controls/screen heights for the self-service checkout(s) vary between 64cm and 130cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Counter (Customer Service Desk). Skip to the next section.

Counter (Customer Service Desk)

• The counter is located to the left as you enter.
• The counter is approximately 8m from the main entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are moderate to good.
• The height of the counter is 102cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are not trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 08/11/2021.
• The hearing assistance system was working at the time of testing.

You are on Counter (Travel Money). Skip to the next section.

Counter (Travel Money)

• The counter is located to the left as you enter the store.
• The counter is approximately 15m from the main entrance.
• Clear signage for the counter is not visible from the lift.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are moderate to good.
• The height of the counter is 91cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are not trained to use the hearing assistance system.
• The hearing assistance system was not tested at the time of the survey.

You are on Parent and Baby Room (Cafe). Skip to the next section.

Parent and Baby Room (Cafe)

• There is a parent and baby room.
• The parent and baby room is located on the first floor within the café .
• The parent and baby room is approximately 37m from the lift.
• There is step-free access into the parent and baby room, via lift.
• A colleague does not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table is 87cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 87cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Parent and Baby Room (Ground Floor). Skip to the next section.

Parent and Baby Room (Ground Floor)

• There is a parent and baby room.
• The parent and baby room is located to the right as you enter opposite the checkouts .
• The parent and baby room is approximately 15m from the main entrance.
• There is step-free access into the parent and baby room.
• A colleague does not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table is 89cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 89cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Accessible Toilet(s) (Café - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Café - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located within the café on the first floor.
  • This accessible toilet is approximately 35m (38yd 10in) from the lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 82cm (2ft 8in).
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 155cm x 252cm (5ft 1in x 8ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm (2ft 9in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 73cm.
  • The shelf is not located where it is reachable.
  • The toilet has a fixed horizontal rail without a padded backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 103cm (3ft 5in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 88cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 108cm (3ft 7in).
  • The contrast between the hand dryer and the wall is good.

You are on Accessible Toilet(s) (Café - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Café - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located within the café on the first floor.
  • This accessible toilet is approximately 37m (40yd 1ft) from the lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 82cm (2ft 8in).
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 163cm x 251cm (5ft 4in x 8ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 94cm (3ft 1in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 70cm.
  • The shelf is not located where it is reachable.
  • The toilet has a fixed horizontal rail without a padded backrest.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 103cm (3ft 5in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 81cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • The contrast between the hand dryer and the wall is good.

You are on Accessible Toilet(s) (Ground Floor). Skip to the next section.

Accessible Toilet(s) (Ground Floor)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the right as you enter opposite the checkouts.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 153cm x 165cm (5ft x 5ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 88cm (2ft 11in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 65cm.
  • The shelf is not located where it is reachable.
  • The toilet has a fixed horizontal rail without a padded backrest.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 89cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 81cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 103cm (3ft 5in).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Toilet Facilities View
  • The female and male toilets are located to the right as you enter opposite the checkouts.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.