Access Guide
Petrol Station Summary
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Services Available
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- The following services are available at this petrol station; Air & Water unit, Pay at Pump and Costa Coffee Express.
Getting Here
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Parking
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- The store has its own parking facilities.
- Additional parking is not available at the petrol station.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- There is a bus stop at the entrance to the car park and opposite the petrol station.
- For more information on Transport for London buses please click here (opens new tab).
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By Train
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- The nearest train station is Twickenham.
- Twickenham Station is approximately 1 mile (20 minute walk) away from the store.
- For more information on South Western Railway please click here (opens new tab).
- For more information on Twickenham Station please click here (opens new tab).
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By Underground
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- The nearest underground station is Richmond.
- Richmond Underground Station is approximately 2 miles (40 minute walk) away from the store.
- For more information on Richmond Underground Station please click here (opens new tab).
Petrol Station Forecourt
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Forecourt and Pumps
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- Colleagues are able to provide assistance at the pumps.
- To get help, sound your horn (or turn on your hazard warning lights) and make sure your Blue Badge is clearly visible through the front windscreen.
- The pumps are clearly signed.
- It is possible to pay at the pump.
- The height range of the pump controls/screen is 124cm to 132cm.
- The height of the fuel pump nozzle slot is 135cm.
- There are not lowered pay at pump screens available.
- The tyre pressure machine control heights vary between 100cm and 140cm.
- The screen wash machine control heights vary between 100cm and 140cm.
Payment at the tyre pressure pump and the screen wash is card only.
Entrance (Left)
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Entrance
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- This information is for the entrance located on the left hand side of the petrol station building.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 84cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a slope with a very easy incline.
Entrance (Right)
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Entrance
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- This information is for the entrance located on the right hand side of the petrol station building.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 81cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a slope with a very easy incline.
Shop
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Access and Circulation
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- There is step-free access throughout.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 78cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- A seat can be made available if required.
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Checkout Area
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- The checkout(s) is/are located in the centre of the shop.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the standard checkout(s).
- The standard checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 104cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the standard checkout(s).
- There is a hearing assistance system at the staffed checkout(s).
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 03/03/2021.
- The hearing assistance system was working at the time of testing.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.