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Tesco Verwood Express

2-4 Ringwood Road, Verwood, BH31 7AQ

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is not a colleague available for help and assistance.
  • Staff at the checkouts to the left as you enter or on the shop floor can provide assistance.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large).
  • There is a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is a Tesco Collect+ service in the store.
  • Tesco Collect+ services for customers are located at any checkout.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Comments View
    • Photograph 1 shows the seat available if needed/ requested.
    • Photographs 2 shows the defibrillator in store.
    • Photographs 3-5 show the baskets and trolleys available.

Parking

  • The store has shared parking facilities.
  • The store shares the building's parking facilities.
  • The car park is located Ringwood Road (B3081).
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
    • There are 6 standard bays (Photograph 2) and 1 Blue Badge Bay (Photograph 1) within the car park. The car park also has 5 clearly signed spaces round the car park which are for residential use only (Photograph 4).
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm.
    • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
    • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
  • Paying View
    • Payment signs are not provided.
    • The car park has no charges but has a limit of 20 minutes for all users (Photograph 3).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is clearly signposted.
    • Pedestrian walkways are available in the car park.
    • The surface on the approach to the entrance(s) is tarmac and block paving.
    • There is a slight slope from the car park onto the pavement in front of the shop.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • There are spaces on the street outside the shop if the car park is full. The spaces are not defined and there is no signage to indicate restrictions (Photograph 8).

Approach

  • Approach View
    • The surface of the approach is tarmac.
    • The approach surface is uneven in places.
    • There is step-free access on the approach.
    • There is a slight slope from the car park onto the pavement in front of the store which has a very slight slope itself (Photograph 1). From the left of the store as faced the pavement is level (Photograph 2).

ATM(s)

  • The ATM(s) is/are located on the left-hand side of the store when faced from outside.
  • The ATM(s) is/are 14m from the main entrance to the store.
  • The controls/screen heights vary between 101cm and 129cm.
  • There is not a lowered ATM available.

Entrance

  • Entrance View
    • This information is for the entrance located at the front of the store on Ringwood Road.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Tesco Express'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 158cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There are security pillars at the entrance doors.
    • The security pillar does contrast visually with the flooring.
    • The minimum width between the security pillars is 154cm.
    • In front of the entrance there are four clearly marked bollards which are 99cm high and spaced 124cm apart.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 117cm.
    • The hand sanitiser is on the right of the entrance and is shown in Photograph 5.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are not 150cm+.
    • The minimum aisle width is 94cm.
    • There are products bins which narrow some aisles with the narrowest aisle (94cm) due to a central pillar (Photographs 1 & 2).
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • Background music is only played at certain times.
    • Music is played at Christmas.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.
    • Signage is only over refrigerated and fresh produce sections.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the left as you enter the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are self-service checkout(s) and staffed checkout(s).
    • There are 3 staffed checkouts and 1 self-service checkout.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 91cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 71cm.
    • There is a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are not accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 2 and 3 (furthest to the right of the staffed checkouts).
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 2 and 3.
    • The hearing assistance system(s) was/were tested on 20/09/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
    • Photograph 3 shows the signage for the hearing loop at the staffed checkouts.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 140cm and 162cm.
    • The chip & pin card machines are not accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
    • Staff can assist if needs as they are next to the staffed checkouts. The self-service machine is card only.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.