You are on Summary. Skip to the next section.

Summary

• The details within this access guide relate to the store and not the overall venue.

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• Services Available View
  • In this store these services are available; National/Health Lottery and Costa Coffee Express.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store does not have its own parking facilities.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • 245 - Golders Green/Alperton 483 - Dormers Wells/Harrow.
• By Train View
  • The nearest train station is Wembley Central.
  • Wembley Central is 0.1 miles away from the store.
• By Underground View
  • The nearest underground station is Wembley Central.
  • Wembley Central is on the Bakerloo Line and the London Overground.

You are on Public Parking. Skip to the next section.

Public Parking

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on London Road.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 220cm x 460cm (7ft 3in x 15ft 1in).
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for unlimited only.
  • Parking on London Road is 0.2 miles from the store.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on London Road.
  • Parking on London Road is 0.2 miles from the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• Ask the security guard at the entrance or go to the customers service desk on the far right of the store for assistance.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (shallow).
• There is a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is block paving.
  • There is step-free access on the approach.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 190cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 190cm.
  • There is a colleague available for assistance at this entrance.
  • There is a security guard at the entrance.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 120cm.
  • There are some product stalls located at the end of some aisles.
  • There is some flooring in which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • Resting/seating areas are not available in this store.
  • Background music is played at all times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on Counter. Skip to the next section.

Counter

• The counter is located on the far right of the store.
• The counter is approximately 28m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are no windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are moderate to good.
• The height of the counter is 110cm.
• There is not sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 22/06/2021.

You are on Checkouts. Skip to the next section.

Checkouts

• There is step-free access to the checkout(s).
• There is a clear unobstructed route to the checkout(s).
• The checkout(s) is/are clearly signed.
• The lighting levels at the checkout(s) are good.
• There is a/are checkout(s) and self service checkout(s).
• The chip & pin card machines are accessible from the checkout(s) and self service checkout(s).

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• Checkout(s) View
  • The height of the checkout(s) is/are 110cm.
  • There is a hearing assistance system at the checkout(s).
  • The following checkouts have a hearing assistance system; The customer service desk and checkout 13.
  • The type of system is a fixed loop.
  • The hearing assistance system is available only on request.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The hearing assistance system was tested on 22nd June 2021.
  • The hearing assistance systems that were tested were The hearing loop at the customer services checkout.
• Self Service Checkout(s) and Scan as you Shop View
  • The controls/screen heights vary between 85cm and 130cm.
  • Colleagues can provide assistance with using the self service checkout(s).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located On the far right of the store facade.
• The ATM(s) is/are 25m from the Main entrance.
• The controls/screen heights vary between 86cm and 116cm.
• There is not a lowered ATM available.