Access Guide
Summary
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Services Available
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- In this store these services are available; Costa Coffee Express and National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store has its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- 245 - Golders Green/Alperton 483 - Dormers Wells/Harrow.
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By Train
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- The nearest train station is North Wembley.
- North Wembley railway station is less than 0.1 miles from the store.
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By Underground
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- The nearest underground station is North Wembley.
- North Wembley tube station is less than 0.1 miles from the store. North Wembley is on the Bakerloo line and also the London Overground.
Parking
- The store does have its own parking facilities.
- The car park is located off East Lane.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
- Parking is free for 30 minutes.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 1 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 220cm x 460cm.
- The Blue Badge parking bays have a marked zone to one side and the rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
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Paying
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- Parking is free for up to 30 minutes.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the entrance to the store.
- Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are not available in the car park.
- The surface on the approach to the entrance(s) is tarmac.
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Go to the staffed checkouts on the far right of the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large) with baby seat.
- There is a water bowl available for assistance dogs.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- A chair can be requested from staff at the checkouts or around the store.
Approach
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Approach
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- The surface of the approach is concrete.
- There is a/are fixed bollard(s) on the approach.
- The minimum width between the bollards/wall is 113cm.
- The height of the bollard(s) is 100cm.
- The bollards contrast visually with the tarmac.
- There are two bollards on the approach to the store entrance.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The door(s) is/are easy to open.
- The width of the opening is 140cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The minimum aisle width is 120cm.
- Some aisles have obstacles such as product bins. These are more common at the checkout area.
- A seat can be made available if required.
- Background music is played at all times.
- A seat can be requested from a member of staff.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
Checkouts
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are checkout(s) and self service checkout(s).
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Checkout(s)
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- The height of the checkout(s) is/are 90cm.
- There is a hearing assistance system at the checkout(s).
- The following checkouts have a hearing assistance system; The two left staffed checkouts.
- The type of system is a fixed loop.
- The hearing assistance system is available only on request.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested but not working at the time of the survey.
- The hearing assistance system was tested on 22nd June 2021.
- The hearing assistance systems that were tested were both of the checkouts with the hearing loop.
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Self Service Checkout(s) and Scan as you Shop
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- The controls/screen heights vary between 90cm and 130cm.
- Colleagues can provide assistance with using the self service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
ATM(s)
- The ATM(s) is/are located The ATM is located to the left of the store entrance.
- The ATM(s) is/are 1.5m from the main entrance.
- The controls/screen heights vary between 110cm and 140cm.
- There is not a lowered ATM available.