Access Guide
Summary
-
Services Available
View
- In this store these services are available; Costa Coffee Express and National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
-
Parking
View
- The store has its own parking facilities.
-
By Bus
View
- There is a bus stop within 150 metres of the store entrance.
- There are 2 bus stops within 47 metres on Robson Road and Norwood Road.
The bus stops have direct links to Crystal Palace, West Norwood, South Norwood, Anerley and South Croydon. - For more information on TFL Buses please click here (opens new tab).
-
By Train
View
- The nearest train station is West Norwood.
- West Norwood station is 0.1 miles away from the store.
The station has direct links to London Victoria, Beckenham Junction, London Bridge, West Croydon and Streatham Hill. - For more information on Southern Railway please click here (opens new tab).
- For more information on TFL Rail please click here (opens new tab).
-
By Underground
View
- The nearest underground station is Brixton .
- Brixton underground station is 2.1 miles away from the store.
The station has direct links to Seven Sisters and Walthamstow Central using the Victoria Line. - For more information on TFL Underground please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please go to the checkouts or approach a colleague around the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not a seat/chair available within the store.
- There is a defibrillator in store.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car park is located off Robson Road.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
-
Parking
View
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
-
Blue Badge Parking
View
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) markings are faded.
- There is/are 1 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 227cm x 457cm.
- The Blue Badge parking bays have a marked zone to both sides but not at the rear.
- The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
- The marked zone on the right of the bay has a width of 106cm.
The marked zone of the left of the bay has a width of over 120cm.
-
Paying
View
- Parking is free for up to 30 minutes.
-
Access from the Car Park
View
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is clearly signposted.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac and block paving.
-
Drop-off Point(s)
View
- There is not a/are not clearly marked drop-off point(s).
Approach
-
Approach
View
- The surface of the approach is block paving.
- The approach surface is uneven in places.
-
Ramp/Slope
View
- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
- There is not a level landing at the top of the ramp/slope.
Entrance
-
Entrance
View
- This information is for the entrance located off Norwood street on the right-hand side of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 101cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 141cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 119cm.
- The hand sanitiser is on the left as you enter the store.
Getting Around
-
Access and Circulation
View
- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 109cm.
- Some aisles are obstructed by product bins.
Most of the aisles have a width of over 120cm. - There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat cannot be made available if required.
- Background music is only played at certain times.
- Music is played during the Christmas period.
-
Signage
View
- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
- Signage is over the refrigerated sections.
Checkouts
-
Checkout Area
View
- The checkout(s) is/are located on the left as you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s) and staffed checkout(s).
-
Staffed Checkout(s)
View
- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 91cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 71cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; the 2nd and 3rd checkout from the left.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); the 2nd and 3rd checkout from the left.
- The hearing assistance system(s) was/were tested on 29/06/2021.
- The hearing assistance system(s) was/were not working at the time of testing.
-
Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkout(s) vary between 77cm and 130cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- The checkouts are card only and the coin dispenser is covered.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
Exit
-
Exit
View
- This information is for the exit located on the left-hand side of store.
- The exit area/door is not clearly signed internally.
- There is step-free access at this exit.
- There is not a canopy or recess which provides weather protection at this exit.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 95cm.
- There are security pillars at the exit doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 134cm.