Access Guide
Summary
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Services Available
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- The following Tesco services are available at this store; a petrol station and Drive Thru Car Wash.
- In this store these services are available; a petrol station, Costa Coffee, Drive Thru Car Wash, National/Health Lottery, Air & Water unit and Car Vac unit.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
- There are also vape and battery recycling points.
Getting Here
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Parking
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- The store has its own parking facilities.
- Additional parking is available at the petrol station.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- For more information on Stagecoach please click here (opens new tab).
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By Train
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- The nearest train station is Long Hanborough.
- For more information on Great Western Rail please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please go to the checkouts or approach any member of staff around the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- The place of safety is located in the staff rest room.
Parking
- The store does have its own parking facilities.
- The car park is located on the forecourt and to the right-hand side of the shop.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is concrete.
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Parking
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- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 3 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 340cm x 440cm.
- The Blue Badge parking bays have a marked zone to one side and the rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- The Blue Badge bay on the covered car park has dimensions of 240cm x 480cm.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are not available in the car park.
- The surface on the approach to the entrance(s) is concrete and block paving.
Petrol Station Forecourt
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Forecourt and Pumps
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- Colleagues are able to provide assistance at the pumps.
- To get help use the Fuel Service App or sound your horn (or turn on your hazard warning lights) and make sure your Blue Badge is clearly visible through the front windscreen.
- An App can be used at this petrol station to inform colleagues of arrival.
- The App(s) used at this petrol station is/are; Fuel Service.
- The pumps are clearly signed.
- It is possible to pay at the pump.
- The height range of the pump controls/screen is 120cm to 160cm.
- The height of the fuel pump nozzle slot is 140cm.
- The paper towel dispenser(s) is/are at a height of 100cm.
- The disposable glove dispenser(s) is/are at a height of 110cm.
- The tyre pressure machine control heights vary between 100cm and 140cm.
- The height of the tyre pressure pump slot is 100cm.
- The height of the water pump slot is 100cm.
ATM(s)
- The ATM(s) is/are located to the right of the shop entrance.
- The ATM(s) is/are 6m from the entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 92cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 110cm.
- The controls/screen heights vary between 90cm and 120cm.
- There is not a lowered ATM available.
Approach
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Approach
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- The surface of the approach is stone/concrete tiles and block paving.
- There is step-free access on the approach.
Entrance
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Entrance
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- This information is for the entrance located at the front of the shop.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 163cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 163cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 120cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 140cm.
- Some aisles are obstructed by product display bins.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat cannot be made available if required.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located on the far left corner as you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
- There are three staffed checkouts and two self-service tills.
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; staffed checkout 2.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance system(s) was/were tested on 08/05/2023.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 93cm and 141cm.
- The chip & pin card machines are not accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.