Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Victoria Place Car Park.
- View information on Victoria Place Car Park (opens new tab).
- There is on-street Blue Badge Bay parking.
- The nearest train station is Woking.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include moveable physical obstructions.
- There are no toilet facilities.
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Checkouts
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- Staffed checkouts available include: payment counters.
- Self-service checkouts available include touchscreens for: trolley or basket (combined) shops.
- Assistance is available at the self-serve checkouts.
- A customer service counter is not available.
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Getting Help and Assistance
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- Seating is not available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
Parking
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Public Parking
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- On-street designated Blue Badge parking is available.
- The on-street designated Blue Badge parking bays are located on High Street.
- The Blue Badge bays are clearly marked and signposted.
- The on-street Blue Badge parking is limited to 3 hours with no return within 1 hour.
- There is a public car park located off Victoria Way.
- The name of the car park is Victoria Place Car Park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are available in the car park.
ATMs (External)
- There is one ATM.
- The ATM is located to the right of the store entrance.
- The ATM is clearly signed.
- This ATM is a Talking ATM.
- Headphones for the ATM cannot be provided.
- This is a cash withdrawal ATM.
- The height of the ATM features vary between 90cm and 125cm.
Entrance
- This entrance is located at the front of the store.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 146cm.
- The doors have a low colour contrast.
- There are security barriers at the entrance.
- The maximum width between them is 140cm.
Supermarket
- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 120cm - 150cm.
- Some aisles did have obstructions at the time of the survey, these included: product displays.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
- The flooring is shiny.
- There is background noise.
- There is product signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Lighting levels vary due to the size of the space.
Staffed Checkouts
- The staffed checkout area is located to the right from the store entrance.
- The store has a payment counter.
- There is step-free level access to the staffed checkout area.
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Payment Counter
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- The payment counter surveyed is located to the left from the store entrance.
- Signage is not provided for the counter.
- The height of the counter is 70cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 100cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Self-Service Checkouts
- The self-service checkout area is located to the right from the store entrance.
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket and trolley combined shops.
- Lowered self-service touchscreens are available.
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Lowered Touchscreens
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- Lowered self-service touchscreens are available for basket and trolley combined shops.
- The height of the lowered touchscreen display ranges from 107cm to 126cm from the floor.
- The lowered touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
- The height of the scanner is 90cm.
- The height of the loading area is 44cm.
- The height of the packing area is 44cm.
- The card payment machine is at a height of 90cm.
- The payment machine is portable.
- Assistance is available at the lowered self-service touchscreen.
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Standard Touchscreens
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- The self-service checkout surveyed was a basket and trolley shop touchscreen.
- The height of the touchscreen display ranges from 135cm to 154cm from the floor.
- The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
- The height of the scanner is 120cm.
- The height of the loading area is 69cm.
- The height of the packing area is 69cm.
- The card payment machine is at a height of 120cm.
- The payment machine is portable.
- Assistance is available at the self-serve checkouts.
