You are on Summary. Skip to the next section.

Summary

• The store is located within Swan Shopping Centre.
• The details within this access guide relate to the store and not the shopping centre.
• Swan Shopping Centre link (new tab) - click here.

Collapse all Expand all

• Services Available View
  • The following Tesco services are available at this store; Scan as you Shop, Tesco Mobile shop, an opticians, F&F Clothing, travel money and a pharmacy.
  • In this store these services are available; Vision Express, SuperCuts, National/Health Lottery, Rug Doctor (Carpet Cleaning), Coin Exchange, Max Spielmann and Krispy Kreme.
  • For detailed information on the petrol station please click here (new tab).
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

Collapse all Expand all

• Parking View
  • The store has its own parking facilities.
  • Additional parking is available at the petrol station.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • The Swan Shopping Centre bus stop is on Coventry Road. The buses which serve this stop are the 58, 60, 871, 877, S16, X1 Platinum and the X2 Platinum.
  • For more information on bus timetables please click here (opens new tab).
• By Train View
  • The nearest train station is Acocks Green.
  • Acocks Green Station is approximately 1 mile away (20 minute walk).
  • For more information on timetables and ticket prices please click here (opens new tab).
  • For more information on Acocks Green Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• To get assistance please speak to a colleague at the customer service counter.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a/are wheelchair(s) and mobility/electric scooter(s) with large basket(s) attached available to borrow.
• To obtain mobility aids please contact customer service.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
• There is not a water bowl available for assistance dogs.
• There is a Tesco Grocery Click+Collect service in the store.
• Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Parking. Skip to the next section.

Parking

• The store does have its own parking facilities.
• The car park is located off Church Road.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park surface is tarmac and block paving.

Collapse all Expand all

• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
  • Additional parking is available outside the petrol station.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 32 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 478cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
• Paying View
  • Parking is free (unlimited time).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is block paving.
  • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
  • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
  • The pedestrian crossing has tactile paving on both sides.
• Drop-off Point(s) View
  • There is a/are clearly marked drop-off point(s).
  • The drop-off point(s) is/are located at the front of the store.
  • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located to the right of the Swan Shopping Centre main entrance.
• The ATM(s) is/are 20m from the entrance.
• There are bollards on the approach to the ATM(s).
• The height of the bollard(s) is 90cm.
• The bollards have a visual identification band.
• The minimum width between the bollards is 120cm.
• The controls/screen heights vary between 90cm and 120cm.
• There is not a lowered ATM available.

You are on Approach (Swan Shopping Centre Front Entrance). Skip to the next section.

Approach (Swan Shopping Centre Front Entrance)

Collapse all Expand all

• Approach View
  • The surface of the approach is tarmac and block paving.
  • There are bollards on the approach.
  • The height of the bollard(s) is 93cm.
  • The bollards contrast(s) visually with the paving.
  • The minimum width between the bollards is 230cm.
  • There is step-free access on the approach.

You are on Entrance (Swan Shopping Centre Front Entrance). Skip to the next section.

Entrance (Swan Shopping Centre Front Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the shopping centre, to the left of the car park.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Swan Shopping Centre'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 330cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 334cm.

You are on Approach (Swan Shopping Centre Rear Entrance). Skip to the next section.

Approach (Swan Shopping Centre Rear Entrance)

Collapse all Expand all

• Approach View
  • The surface of the approach is block paving.
  • There are bollards on the approach.
  • The height of the bollard(s) is 90cm.
  • The bollards have a visual identification band.
  • The minimum width between the bollards is 110cm.
  • There is step-free access on the approach.

You are on Entrance (Swan Shopping Centre Rear Entrance). Skip to the next section.

Entrance (Swan Shopping Centre Rear Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the rear of the shopping centre on Coventry Road.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Swan Shopping Centre'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 250cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 230cm.
  • There is a slope with a very easy incline.

You are on Entrance (Store Entrance). Skip to the next section.

Entrance (Store Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located within the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Welcome to TESCO extra'.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • There are security pillars at the entrance doors.
  • The security pillars do contrast visually with the flooring.
  • The minimum width between the security pillars is 192cm.
  • There are also automatic barriers after the security pillars which have a width of 186cm between them.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 120cm.

You are on Getting Around. Skip to the next section.

Getting Around

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • Some aisles are obstructed by product displays and structural pillars.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • Resting/seating areas are available in this store.
  • Resting/seating areas are located in Tesco Mobile and the pharmacy.
  • There is a mixture of seating with and without armrests.
  • Background music is only played at certain times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is not consistent throughout the store.
  • Dementia friendly signage is provided.

You are on Pharmacy (Ground Floor). Skip to the next section.

Pharmacy (Ground Floor)

Collapse all Expand all

• Pharmacy Area View
  • The Pharmacy is located to the rear of the store.
  • The Pharmacy is approximately 45m from the store entrance.
  • The Pharmacy is clearly visible from the entrance.
  • There is step-free access to the Pharmacy.
  • There is a clear unobstructed route to the Pharmacy.
  • The Pharmacy is clearly signed.
  • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Resting/seating areas are available in this area.
  • There are seats with armrests on both sides.
  • Background music is only played at certain times.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 101cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 01/12/2021.
  • The hearing assistance system was working at the time of testing.
• Consultation Room(s) View
  • The pharmacy has 1 consultation room(s) available.
  • The consultation room is 2m from the pharmacy counter.
  • The consultation room is clearly signed.
  • There is a clear unobstructed route to the consultation room.
  • There is a/are door(s) leading into the consultation room.
  • There is no signage on or near the door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The clear door width is 86cm.
  • There is not room for a wheelchair user to manoeuvre within the consultation room.
  • There are seats with armrests on both sides.
  • Lighting levels are good.
  • The consultation room is fully enclosed.

You are on Checkouts. Skip to the next section.

Checkouts

Collapse all Expand all

• Checkout Area View
  • The checkout(s) is/are located to the left as you enter the store.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are staffed checkout(s), basket only checkout(s) and self-service checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 91cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are not accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; 19, 21 and 29.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are not trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); 19, 21 and 29.
  • The hearing assistance system(s) was/were tested on 01/12/2021.
  • The hearing assistance system(s) was/were working at the time of testing.
• Basket Only Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
  • The basket only checkout(s) is not/are not placed in front of a plain background.
  • The height of the basket only checkout(s) is/are 91cm.
  • There is not a lowered section at the basket only checkout(s).
  • The chip & pin card machines are not accessible from the basket only checkout(s).
  • There is not a/are not hearing assistance system(s) at the basket only checkout(s).
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 65cm and 135cm.
  • The chip & pin card machines are not accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
• Scan as you Shop View
  • The controls/screen heights for the self-service checkout(s) vary between 65cm and 135cm.
  • The chip & pin card machines are not accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Counter (Customer Service). Skip to the next section.

Counter (Customer Service)

• The counter is located to the right as you enter the store.
• The counter is approximately 5m from the store entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 100cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• Clipboards can be provided to anyone who is unable to use the counter.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are not trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 01/12/2021.
• The hearing assistance system was working at the time of testing.

You are on Counter (Travel Money). Skip to the next section.

Counter (Travel Money)

• The counter is located to the right as you enter the store.
• The counter is approximately 5m from the store entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 90cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is staffed.
• There is not a hearing assistance system at the counter.

You are on Escalator(s) / Travelator(s). Skip to the next section.

Escalator(s) / Travelator(s)

Collapse all Expand all

• Travelator(s) View
  • Travelators can be used to access other floors.
  • The travelator(s) is/are located ahead as you enter the store.
  • The travelator(s) is/are clearly visible from the entrance.
  • The travelators go both up and down.
  • The floors which are accessible by travelator(s) are G, 1.
  • The foot and head of the travelator(s) are clearly marked.
  • The lighting levels at the travelator(s) are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right after you enter the store.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 17m (18yd 1ft) from the store entrance.
• The lift is a standard lift.
• A colleague does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 140cm x 240cm (4ft 7in x 7ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on F&F Clothing (First Floor). Skip to the next section.

F&F Clothing (First Floor)

Collapse all Expand all

• F&F Clothing View
  • F&F Clothing is located on the first floor.
  • F&F Clothing is approximately 1m from the lift.
  • Clear signage for F&F Clothing is visible from the lift.
  • There is step-free access to F&F Clothing.
  • There is a clear unobstructed route to F&F Clothing.
  • F&F Clothing is clearly signed.
  • The majority of aisle widths are 150cm+.
  • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are good.
  • Resting/seating areas are not available in this area.
  • A seat can be made available if required.
  • Background music is only played at certain times.
• Counter View
  • There are no payment counters in this area of the store. Please pay for any items at one of the main checkouts.
• Comments View
  • The fitting rooms were closed at the time of the survey (01/12/2021).

You are on Tesco Mobile (First Floor). Skip to the next section.

Tesco Mobile (First Floor)

Collapse all Expand all

• Tesco Mobile Area View
  • Tesco Mobile is located on the first floor.
  • Tesco Mobile is approximately 68m from the lift.
  • Tesco Mobile is clearly visible from the lift.
  • There is step-free access to Tesco Mobile.
  • There is not a clear unobstructed route to Tesco Mobile.
  • Tesco Mobile is clearly signed.
  • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Resting/seating areas are available in this area.
  • There is bench seating and single seats without armrests.
  • Background music is only played at certain times.
  • Lighting levels are good.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 101cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
• Consultation Desk(s) View
  • Tesco Mobile has 2 consultation desk(s) available.
  • The consultation desk surveyed is 2m from the counter.
  • There is a clear unobstructed route to the consultation desk(s).
  • There is room for a wheelchair user to manoeuvre.
  • The distance between the floor and the underside of the desk(s) is 72cm.
  • There is not sufficient space to write or sign documents on the desk(s).
  • There is bench seating and single seats without armrests.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • The accessible toilet was out of use at the time of the survey.
  • This accessible toilet is located to the rear left of the store, next to the bakery.
  • This accessible toilet is approximately 140m (153yd 4in) from the entrance.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

You are on Public Facilities (Swan Shopping Centre). Skip to the next section.

Public Facilities (Swan Shopping Centre)

• There is an accessible toilet available within the shopping centre.
• Standard toilets are available within the shopping centre.
• Baby changing facilities are available within the shopping centre.