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Tesco Yiewsley Superstore

High Street, West Drayton, UB7 7FP

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Access Guide

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Summary

Getting Here

COVID-19 Information

  • The information in this section was taken in March 2021.
  • There are external queuing points.
  • The external queuing points are clearly marked/signed.
  • There is a clearly marked external queuing point to the left of the main entrance.
  • There are separate doors for entering and exiting.
  • Access via the main entrance to the store is via a travelator and access via the accessible entrance to the store is via a lift.
    The same routes apply for exiting the store.
  • There is a traffic light system in place at the entrance/exit.
  • There is a colleague available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are hand held.
  • The height of the hand sanitisers range between 106cm and 117cm.
  • Hand sanitisers are available inside the venue.
  • The height of the free standing sanitisers inside the store are 143cm.
  • There is a limited number of customers allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There is signage throughout the store to remind people of social distancing.
  • There are protective clear screens located at checkouts/counters.
  • Toilets are available.
  • There is a table in front of the Pharmacy counter which is part of the COVID restrictions as shown in photograph 15. The height of the table is 70cm.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • Customers can get assistance by going to the Customer Service Desk.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a/are wheelchair(s) and mobility/electric scooter(s) with large basket(s) attached available to borrow.
  • To obtain mobility aids please contact a colleague.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
  • There is not a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a portable hearing assistance system.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The pharmacy consultation room can be used as a designated place of safety as shown in photographs 5 and 6.

Parking

  • The store does have its own parking facilities.
  • The car park is located under the store, off High Street.
  • The car park type is sheltered.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 260cm (8ft 6in).
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 20 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 247cm x 480cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
    • The marked zones at the side and rear of the bays have a width of 130cm.
  • Paying View
    • Parking is free (unlimited time).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are available in the car park.
    • The pedestrian walkways are located in the centre of the car park and in front of the store.
    • The surface on the approach to the entrance(s) is tarmac.
    • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
    • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
    • The pedestrian crossing has tactile paving on both sides.
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off point(s) is/are located to the right of the main store entrance.
    • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
    • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

Electric Vehicle Charging Points (Pod Point)

  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Pod Point.
  • The charging speed is unknown.
  • The electric vehicle charging point(s) is/are located on the left hand side of the car park.
  • Colleagues are able to provide assistance with the electric vehicle charging points.
  • Customers can get assistance by going into the store and speaking to a colleague.
  • There is/are 4 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 246cm x 480cm.
  • The charging point(s) is/are located to the rear as you approach the bay(s).
  • The height range of the electric vehicle charging point nozzle slot is 98cm to 106cm.
  • An app is required to use the charging point(s).
  • Payment for charging is made via an app/online.
  • For more information and a guide to electric vehicle charging please click here.
  • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

ATM(s)

  • The ATM(s) is/are located to the right of the main entrance.
  • The ATM(s) is/are 7m from the main entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 100cm.
  • The bollards have a visual identification band.
  • The minimum width between the bollards is 117cm.
  • The controls/screen heights vary between 92cm and 117cm.
  • There is not a lowered ATM available.

Approach (Accessible Entrance)

  • Approach View
    • There are bollards on the approach.
    • The height of the bollard(s) is 96cm.
    • The bollards have a visual identification band.
    • The minimum width between the bollards is 167cm.
    • There is step-free access on the approach.
    • There are second set of bollards as shown in photographs 3 and 4. The height of the bollards are 98cm. The bollards do not contrast visually with the paving but have an identification band. The width of the bollards are 118cm.
  • Comments View
    • The type of flooring on the approach is tarmac and resin.

Entrance (Accessible)

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Welcome to Tesco Yiewsley'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • Entrance View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 240cm.
    • There are fixed barriers at the entrance doors.
    • The minimum width between the fixed barriers is 182cm.
    • The fixed barriers to access the store on level 0 are shown in photographs 2 and 3.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 88cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Entrance (Main)

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Welcome to Tesco Yiewsley'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • Entrance View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 176cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 237cm.
    • There are bollards at the entrance doors.
    • The height of the bollard(s) is 99cm.
    • The bollards do not contrast visually with the paving but have an identification band.
    • The minimum width between the bollards is 116cm.
    • There are fixed barriers to access the store at the top of the travelator on level 0 as shown in photographs 4 and 5.
      The width of the fixed barriers are 182cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 106cm.
    • The height of the hand sanitiser at the top of the travelator is 117cm as shown in photograph 7.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Access To (Car Park to Shop Floor)

  • Stairs View
    • The stairs are used to access the shop floor from the car park.
    • The stairs are for public use.
    • The stairs are located to the left from the main entrance.
    • The stairs are approximately 10m from the main entrance.
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are -1 and 0.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 26cm.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.
  • Travelator(s) View
    • The travelator is used to access the shop floor from the car park.
    • The travelator(s) is/are located to the left from the main entrance.
    • The travelators go both up and down.
    • The floors which are accessible by travelator(s) are -1 and 0.
    • The foot and head of the travelator(s) are clearly marked.
    • The lighting levels at the travelator(s) are good.
    • The width between the security barriers at the top of the travellator is 165cm as shown in photograph 9.
  • Lift(s) View
    • The lift is used to access the shop floor from the car park.
    • The lift is located to the left from the accessible entrance.
    • The lift is clearly visible from the entrance.
    • The lift is approximately 5m (5yd 1ft) from the accessible entrance.
    • The lift is a standard lift.
    • A colleague does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are -1 and 0.
    • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is poor.
    • The colour contrast between the external lift control plate and the wall is good.
    • The clear door width is 130cm (4ft 3in).
    • The dimensions of the lift are 137cm x 238cm (4ft 6in x 7ft 10in).
    • There are not separate entry and exit doors in the lift.
    • There is a mirror to aid reversing out of the lift.
    • There is not a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does not have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is not a hearing loop system.
    • The lift does have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are moderate to good.
    • The width between the security barriers in front of the lifts on level 0 is 166cm as shown in photograph 14.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • There is an aisle on level 0 with a white pillar that restricts the access width to 153cm as shown in photograph 14.
      There is an aisle on level 1 with a product bin that restricts the access width to 106cm as shown in photograph 15.
    • There is some flooring in which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.
    • The height of the free standing sanitisers inside the store are 143cm.

Pharmacy (Level 0)

  • Pharmacy Area View
    • The Pharmacy is located at the rear of the store on level 0.
    • The Pharmacy is approximately 66m from the front lift.
    • Clear signage for the Pharmacy is not visible from the lift.
    • There is step-free access to the Pharmacy.
    • There is a clear unobstructed route to the Pharmacy.
    • The Pharmacy is clearly signed.
    • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Resting/seating areas are available in this area.
    • There are seats with armrests on both sides.
    • Background music is played at all times.
  • Counter View
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 100cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Colleagues are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 18/03/2021.
    • The hearing assistance system was working at the time of testing.
  • Consultation Room(s) View
    • The pharmacy has 1 consultation room(s) available.
    • The consultation room is 1m from the pharmacy counter.
    • The consultation room is clearly signed.
    • There is a clear unobstructed route to the consultation room.
    • There is a/are door(s) leading into the consultation room.
    • There is written signage on or near the door.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The clear door width is 86cm.
    • There is not room for a wheelchair user to manoeuvre within the consultation room.
    • There are seats with armrests on both sides.
    • Lighting levels are good.
    • The consultation room is fully enclosed.
    • There is a table in front of the counter which is part of the COVID restrictions as shown in photograph 5. The height of the table is 70cm.

Café (Costa - Level 0)

  • The following information is for the café.
  • The café is located to the right from the front lift on level 0.
  • There is step-free access to the café.
  • The height of the free standing sanitiser is 106cm.
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Colleagues can bring food and/or drinks to tables.
  • Menu types include; written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Colleagues can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • The hearing assistance system is located at the payment counter.
  • The hearing assistance system is not signed.
  • Colleagues are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 18/03/2021.
  • The hearing loop was not working at the time of testing.
  • The height of the counter is 104cm.
  • There is a moveable card machine available for payment.
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 72cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also bench seats.
  • The type of flooring in this area is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.

Checkouts (Level 0)

  • Checkout Area View
    • The checkout(s) is/are located to the right from the front lift on level 0.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s), self-service checkout(s) and basket only checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 91cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following standard checkout(s) have a hearing assistance system; 15 and 22.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 15.
    • The hearing assistance system(s) was/were tested on 18/03/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Basket Only Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
    • The basket only checkout(s) is not/are not placed in front of a plain background.
    • The height of the basket only checkout(s) is/are 91cm.
    • There is not a lowered section at the basket only checkout(s).
    • The chip & pin card machines are accessible from the basket only checkout(s).
    • There is not a/are not hearing assistance system(s) at the basket only checkout(s).
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 80cm and 127cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
  • Scan as you Shop View
    • The controls/screen heights for the self-service checkout(s) vary between 80cm and 127cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Counter (Customer Service - Level 0)

  • The counter is located to the right from the front lift on level 0.
  • The counter is approximately 3m from the front lift.
  • The counter is clearly visible from the lift.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 100cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 18/03/2021.
  • The hearing assistance system was working at the time of testing.

Accessible Toilet(s) (Right Transfer - Level 0)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the right from the front lift, behind the checkouts.
    • This accessible toilet is approximately 22m (24yd 2in) from the front lift.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 81cm (2ft 8in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is poor.
  • Toilet Features View
    • The dimensions of the accessible toilet are 192cm x 220cm (6ft 4in x 7ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 120cm (3ft 11in).
    • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is fair.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
    • The contrast between the walls and floor is poor.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 64cm.
    • The shelf is not located where it is reachable.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 88cm (2ft 11in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 112cm (3ft 8in).
    • The contrast between the hand dryer and the wall is good.
  • Comments View
    • The width between the security barriers to access to the toilet area is 145cm as shown in photograph 1.

Standard Toilet(s) (Level 0)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the right from the front lift, behind the checkouts.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 22m from the front lift.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 83cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
  • Comments View
    • The width between the security barriers to access to the toilet area is 145cm as shown in photograph 1.

Parent and Baby Room (Level 0)

  • There is a parent and baby room.
  • The parent and baby room is located to the right from the front lift, behind the checkouts.
  • The parent and baby room is approximately 22m from the front lift.
  • There is step-free access to the parent and baby room.
  • A colleague does not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table is 84cm (2ft 9in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 73cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • The width between the security barriers to access to the toilet area is 145cm as shown in photograph 1.

Escalator(s) / Travelator(s) (Level 0 to Level 1)

  • Travelator(s) View
    • Travelators can be used to access other floors.
    • The travelator(s) is/are located to the right from the front lift.
    • The travelators go both up and down.
    • The floors which are accessible by travelator(s) are 0 and 1.
    • The foot and head of the travelator(s) are clearly marked.
    • The lighting levels at the travelator(s) are good.
  • Comments View
    • The travelator accesses F&F Clothing, Entertainment and Tesco Mobile.

Lift (Rear - Level 0 to Level 1)

  • There is a lift for public use.
  • The lift was out of use at the time of the survey.
  • The lift is a standard lift.
  • Comments View
    • The travelator accesses F&F Clothing, Entertainment and Tesco Mobile.
    • The lifts were not in use at the time of survey (18/03/2021).

F&F Clothing (Level 1)

  • F&F Clothing View
    • F&F Clothing is located on level 1.
    • F&F Clothing is approximately 22m from the rear lift.
    • Clear signage for F&F Clothing is visible from the lift.
    • There is step-free access to F&F Clothing.
    • There is a clear unobstructed route to F&F Clothing.
    • F&F Clothing is clearly signed.
    • The majority of aisle widths are 150cm+.
    • There is a white pillar in one of the aisles that restricts the access width to 100cm as shown in photograph 8.
    • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Lighting levels are good.
    • Resting/seating areas are not available in this area.
    • A seat can be made available if required.
    • Background music is played at all times.
  • Counter View
    • There are no payment counters in this area of the store. Please pay for any items at one of the main checkouts.
  • Accessible Fitting Room(s) View
    • There is/are 3 fitting room(s) in total within the store, 1 of which is an accessible fitting room.
    • The accessible fitting room(s) is/are not clearly signed.
  • Standard Fitting Room(s) View
    • There is/are 2 standard fitting room(s) within the store.
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).
  • Comments View
    • The width of the door to access the fitting rooms is 98cm.
    • The fitting rooms were closed and being used for storage at the time of survey (18/03/2021).

Tesco Mobile (Level 1)

  • Tesco Mobile Area View
    • Tesco Mobile is located to the left from the rear lift on level 1.
    • Tesco Mobile is approximately 12m from the rear lift.
    • Clear signage for Tesco Mobile is visible from the lift.
    • There is step-free access to Tesco Mobile.
    • There is a clear unobstructed route to Tesco Mobile.
    • Tesco Mobile is clearly signed.
    • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Resting/seating areas are available in this area.
    • There is bench seating and single seats without armrests.
    • Background music is played at all times.
    • Lighting levels are good.
  • Counter View
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 100cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
  • Consultation Desk(s) View
    • Tesco Mobile has 2 consultation desk(s) available.
    • The consultation desk surveyed is 1m from the counter.
    • There is a clear unobstructed route to the consultation desk(s).
    • There is room for a wheelchair user to manoeuvre.
    • The distance between the floor and the underside of the desk(s) is 72cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • There is bench seating and single seats without armrests.

Ramp(s) or Slope(s) (Travelator to Exit)

  • There is a ramp/slope located in the lobby at the front of the store on level -1.
  • The ramp/slope is used to access the exit from the travelator.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up the ramp.
  • The lighting levels at the ramp/slope are good.