You are on Summary. Skip to the next section.

Summary

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• Services Available View
  • The following Tesco services are available at this store; a pharmacy, Tesco Mobile shop, Scan as you Shop and F&F Clothing.
  • In this store these services are available; electric vehicle charging points, Vision Express, Hand Car Wash, Photobooths, photo services, Krispy Kreme, Costa Coffee, Timpson's, Rug Doctor (Carpet Cleaning), Children's Rides, Coin Exchange and National/Health Lottery.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).
• Facilities Available View
  • The following facilities are available at this store; an accessible toilet, standard toilets and baby changing facilities.

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has its own parking facilities.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • The nearest bus stop is located close to the store on the High Street (A408).
  • For more information on Transport for London buses please click here (opens new tab).
• By Train View
  • The nearest train station is West Drayton.
  • West Drayton Station is approximately 0.6 miles (11 minute walk) away from the store.
  • For more information on Great Western Railway please click here (opens new tab).
  • For more information on West Drayton Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• Customers can get assistance by going to the Customer Service Desk.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a/are mobility/electric scooter(s) with large basket(s) attached and wheelchair(s) available to borrow.
• To obtain mobility aids please contact a colleague.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
• There is not a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is not a portable hearing assistance system.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The pharmacy consultation room can be used as a designated place of safety as shown in photographs 5 and 6.

You are on Parking. Skip to the next section.

Parking

• The store does have its own parking facilities.
• The car park is located under the store, off High Street.
• The car park type is sheltered.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 260cm (8ft 6in).
• The car park surface is tarmac.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 20 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 247cm x 480cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
  • The marked zones at the side and rear of the bays have a width of 130cm.
• Paying View
  • Parking is free (unlimited time).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is tarmac.
  • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
  • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
  • The pedestrian crossing has tactile paving on both sides.
• Drop-off Point(s) View
  • There is a/are clearly marked drop-off point(s).
  • The drop-off point(s) is/are located to the right of the main store entrance.
  • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
  • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

You are on Electric Vehicle Charging Points (Pod Point). Skip to the next section.

Electric Vehicle Charging Points (Pod Point)

• There is a/are electric vehicle charging point(s) available.
• The provider of the charging point(s) is Pod Point.
• The charging speed is unknown.
• The electric vehicle charging point(s) is/are located on the left hand side of the car park.
• Colleagues are able to provide assistance with the electric vehicle charging points.
• Customers can get assistance by going into the store and speaking to a colleague.
• There is/are 4 electric vehicle charging point(s).
• The electric vehicle charging bay(s) is/are clearly marked.
• The dimensions of the electric vehicle charging bay(s) surveyed are 246cm x 480cm.
• The charging point(s) is/are located to the rear as you approach the bay(s).
• The height range of the electric vehicle charging point nozzle slot is 98cm to 106cm.
• An app is required to use the charging point(s).
• Payment for charging is made via an app/online.
• For more information and a guide to electric vehicle charging please click here.
• There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located to the right of the main entrance.
• The ATM(s) is/are 7m from the main entrance.
• There are bollards on the approach to the ATM(s).
• The height of the bollard(s) is 100cm.
• The bollards have a visual identification band.
• The minimum width between the bollards is 117cm.
• The controls/screen heights vary between 92cm and 117cm.
• There is not a lowered ATM available.

You are on Approach (Accessible Entrance). Skip to the next section.

Approach (Accessible Entrance)

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• Approach View
  • There are bollards on the approach.
  • The height of the bollard(s) is 96cm.
  • The bollards have a visual identification band.
  • The minimum width between the bollards is 167cm.
  • There is step-free access on the approach.
  • There are second set of bollards as shown in photographs 3 and 4. The height of the bollards are 98cm. The bollards do not contrast visually with the paving but have an identification band. The width of the bollards are 118cm.
• Comments View
  • The type of flooring on the approach is tarmac and resin.

You are on Entrance (Accessible). Skip to the next section.

Entrance (Accessible)

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• Entrance View
  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Welcome to Tesco Yiewsley'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 240cm.
  • There are fixed barriers at the entrance doors.
  • The minimum width between the fixed barriers is 182cm.
  • The fixed barriers to access the store on level 0 are shown in photographs 2 and 3.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 88cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

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• Entrance View
  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Welcome to Tesco Yiewsley'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 176cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 237cm.
  • There are bollards at the entrance doors.
  • The height of the bollard(s) is 99cm.
  • The bollards do not contrast visually with the paving but have an identification band.
  • The minimum width between the bollards is 116cm.
  • There are fixed barriers to access the store at the top of the travelator on level 0 as shown in photographs 4 and 5.
    The width of the fixed barriers are 182cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 106cm.
  • The height of the hand sanitiser at the top of the travelator is 117cm as shown in photograph 7.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Access To (Car Park to Shop Floor). Skip to the next section.

Access To (Car Park to Shop Floor)

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• Stairs View
  • The stairs are used to access the shop floor from the car park.
  • The stairs are for public use.
  • The stairs are located to the left from the main entrance.
  • The stairs are approximately 10m from the main entrance.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are -1 and 0.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 26cm.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
• Travelator(s) View
  • The travelator is used to access the shop floor from the car park.
  • The travelator(s) is/are located to the left from the main entrance.
  • The travelators go both up and down.
  • The floors which are accessible by travelator(s) are -1 and 0.
  • The foot and head of the travelator(s) are clearly marked.
  • The lighting levels at the travelator(s) are good.
  • The width between the security barriers at the top of the travellator is 165cm as shown in photograph 9.
• Lift(s) View
  • The lift is used to access the shop floor from the car park.
  • The lift is located to the left from the accessible entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 5m (5yd 1ft) from the accessible entrance.
  • The lift is a standard lift.
  • A colleague does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are -1 and 0.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 137cm x 238cm (4ft 6in x 7ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • The width between the security barriers in front of the lifts on level 0 is 166cm as shown in photograph 14.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • There is an aisle on level 0 with a white pillar that restricts the access width to 153cm as shown in photograph 14.
    There is an aisle on level 1 with a product bin that restricts the access width to 106cm as shown in photograph 15.
  • There is some flooring in which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats in aisles that might be perceived as holes.
  • The lighting levels are good.
  • Resting/seating areas are not available in this store.
  • A seat can be made available if required.
  • Background music is played at all times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.
  • The height of the free standing sanitisers inside the store are 143cm.

You are on Pharmacy (Level 0). Skip to the next section.

Pharmacy (Level 0)

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• Pharmacy Area View
  • The Pharmacy is located at the rear of the store on level 0.
  • The Pharmacy is approximately 66m from the front lift.
  • Clear signage for the Pharmacy is not visible from the lift.
  • There is step-free access to the Pharmacy.
  • There is a clear unobstructed route to the Pharmacy.
  • The Pharmacy is clearly signed.
  • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Resting/seating areas are available in this area.
  • There are seats with armrests on both sides.
  • Background music is played at all times.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 100cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 18/03/2021.
  • The hearing assistance system was working at the time of testing.
• Consultation Room(s) View
  • The pharmacy has 1 consultation room(s) available.
  • The consultation room is 1m from the pharmacy counter.
  • The consultation room is clearly signed.
  • There is a clear unobstructed route to the consultation room.
  • There is a/are door(s) leading into the consultation room.
  • There is written signage on or near the door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The clear door width is 86cm.
  • There is not room for a wheelchair user to manoeuvre within the consultation room.
  • There are seats with armrests on both sides.
  • Lighting levels are good.
  • The consultation room is fully enclosed.
  • There is a table in front of the counter which is part of the COVID restrictions as shown in photograph 5. The height of the table is 70cm.

You are on Café (Costa - Level 0). Skip to the next section.

Café (Costa - Level 0)

• The following information is for the café.
• The café is located to the right from the front lift on level 0.
• There is step-free access to the café.
• The height of the free standing sanitiser is 106cm.
• Tables cannot be booked in advance.
• There is a counter where food and drink can be ordered.
• Colleagues can bring food and/or drinks to tables.
• Menu types include; written wall menus.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• Colleagues can read menus to customers if requested.
• The type of food served here is hot and cold meals and snacks.
• Plastic/takeaway cups are available.
• Adapted cups are available.
• Adapted cutlery is not available.
• Drinking straws are available.
• This area does play background music.
• Background music is played at all times.
• There is a hearing assistance system .
• The system is a fixed loop.
• The hearing assistance system is located at the payment counter.
• The hearing assistance system is not signed.
• Colleagues are not trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 18/03/2021.
• The hearing loop was not working at the time of testing.
• The height of the counter is 104cm.
• There is a moveable card machine available for payment.
• There is ample room for a wheelchair user to manoeuvre.
• The majority of tables are accessible to wheelchair users.
• The standard height for the underside of dining tables is 72cm.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests on both sides.
• There are also bench seats.
• The type of flooring in this area is vinyl.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are good.

You are on Checkouts (Level 0). Skip to the next section.

Checkouts (Level 0)

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• Checkout Area View
  • The checkout(s) is/are located to the right from the front lift on level 0.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are basket only checkout(s), self-service checkout(s) and staffed checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 91cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following standard checkout(s) have a hearing assistance system; 15 and 22.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are not trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); 15.
  • The hearing assistance system(s) was/were tested on 18/03/2021.
  • The hearing assistance system(s) was/were working at the time of testing.
• Basket Only Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
  • The basket only checkout(s) is not/are not placed in front of a plain background.
  • The height of the basket only checkout(s) is/are 91cm.
  • There is not a lowered section at the basket only checkout(s) .
  • The chip & pin card machines are accessible from the basket only checkout(s).
  • There is not a/are not hearing assistance system(s) at the basket only checkout(s).
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 80cm and 127cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
• Scan as you Shop View
  • The controls/screen heights for the self-service checkout(s) vary between 80cm and 127cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Counter (Customer Service - Level 0). Skip to the next section.

Counter (Customer Service - Level 0)

• The counter is located to the right from the front lift on level 0.
• The counter is approximately 3m from the front lift.
• The counter is clearly visible from the lift.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 100cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are not trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 18/03/2021.
• The hearing assistance system was working at the time of testing.

You are on Accessible Toilet(s) (Right Transfer - Level 0). Skip to the next section.

Accessible Toilet(s) (Right Transfer - Level 0)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the right from the front lift, behind the checkouts.
  • This accessible toilet is approximately 22m (24yd 2in) from the front lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 81cm (2ft 8in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
• Toilet Features View
  • The dimensions of the accessible toilet are 192cm x 220cm (6ft 4in x 7ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 120cm (3ft 11in).
  • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is fair.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 64cm.
  • The shelf is not located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 88cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 112cm (3ft 8in).
  • The contrast between the hand dryer and the wall is good.
• Comments View
  • The width between the security barriers to access to the toilet area is 145cm as shown in photograph 1.

You are on Standard Toilet(s) (Level 0). Skip to the next section.

Standard Toilet(s) (Level 0)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the right from the front lift, behind the checkouts.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 22m from the front lift.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
• Comments View
  • The width between the security barriers to access to the toilet area is 145cm as shown in photograph 1.

You are on Parent and Baby Room (Level 0). Skip to the next section.

Parent and Baby Room (Level 0)

• There is a parent and baby room.
• The parent and baby room is located to the right from the front lift, behind the checkouts.
• The parent and baby room is approximately 22m from the front lift.
• There is step-free access into the parent and baby room.
• A colleague does not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table is 84cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 73cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

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• Comments View
  • The width between the security barriers to access to the toilet area is 145cm as shown in photograph 1.

You are on Escalator(s) / Travelator(s) (Level 0 to Level 1). Skip to the next section.

Escalator(s) / Travelator(s) (Level 0 to Level 1)

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• Travelator(s) View
  • Travelators can be used to access other floors.
  • The travelator(s) is/are located to the right from the front lift.
  • The travelators go both up and down.
  • The floors which are accessible by travelator(s) are 0 and 1.
  • The foot and head of the travelator(s) are clearly marked.
  • The lighting levels at the travelator(s) are good.
• Comments View
  • The travelator accesses F&F Clothing, Entertainment and Tesco Mobile.

You are on Lift (Rear - Level 0 to Level 1). Skip to the next section.

Lift (Rear - Level 0 to Level 1)

• There is a lift for public use.
• The lift was out of use at the time of the survey.
• The lift is a standard lift.

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• Comments View
  • The travelator accesses F&F Clothing, Entertainment and Tesco Mobile.
  • The lifts were not in use at the time of survey (18/03/2021).

You are on F&F Clothing (Level 1). Skip to the next section.

F&F Clothing (Level 1)

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• F&F Clothing View
  • F&F Clothing is located on level 1.
  • F&F Clothing is approximately 22m from the rear lift.
  • Clear signage for F&F Clothing is visible from the lift.
  • There is step-free access to F&F Clothing.
  • There is a clear unobstructed route to F&F Clothing.
  • F&F Clothing is clearly signed.
  • The majority of aisle widths are 150cm+.
  • There is a white pillar in one of the aisles that restricts the access width to 100cm as shown in photograph 8.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are good.
  • Resting/seating areas are not available in this area.
  • A seat can be made available if required.
  • Background music is played at all times.
• Counter View
  • There are no payment counters in this area of the store. Please pay for any items at one of the main checkouts.
• Accessible Fitting Room(s) View
  • There is/are 3 fitting room(s) in total within the store, 1 of which is an accessible fitting room .
  • The accessible fitting room(s) is/are not clearly signed.
• Standard Fitting Room(s) View
  • There is/are 2 standard fitting room(s) within the store.
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).
• Comments View
  • The width of the door to access the fitting rooms is 98cm.
  • The fitting rooms were closed and being used for storage at the time of survey (18/03/2021).

You are on Tesco Mobile (Level 1). Skip to the next section.

Tesco Mobile (Level 1)

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• Tesco Mobile Area View
  • Tesco Mobile is located to the left from the rear lift on level 1.
  • Tesco Mobile is approximately 12m from the rear lift.
  • Clear signage for Tesco Mobile is visible from the lift.
  • There is step-free access to Tesco Mobile.
  • There is a clear unobstructed route to Tesco Mobile.
  • Tesco Mobile is clearly signed.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Resting/seating areas are available in this area.
  • There is bench seating and single seats without armrests.
  • Background music is played at all times.
  • Lighting levels are good.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 100cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
• Consultation Desk(s) View
  • Tesco Mobile has 2 consultation desk(s) available.
  • The consultation desk surveyed is 1m from the counter.
  • There is a clear unobstructed route to the consultation desk(s).
  • There is room for a wheelchair user to manoeuvre.
  • The distance between the floor and the underside of the desk(s) is 72cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is bench seating and single seats without armrests.

You are on Ramp(s) or Slope(s) (Travelator to Exit). Skip to the next section.

Ramp(s) or Slope(s) (Travelator to Exit)

• There is a ramp/slope located in the lobby at the front of the store on level -1.
• The ramp/slope is used to access the exit from the travelator.
• The gradient of the ramp/slope is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on the left going up the ramp.
• The lighting levels at the ramp/slope are good.