Access Guide
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
Opening Hours
Public Transport
- There is not a bus stop within approximately 150m of the venue.
- The nearest bus stop is located on South Colonnade.
- The nearest train station is Canary Wharf.
- For more information on Transport For London please click here (opens new tab).
- The nearest underground/overground station is Canary Wharf.
- The nearest DLR station is Canary Wharf.
- For more information on the Transport For London tube map please click here (opens new tab).
Parking
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Parking
View
- The venue has no parking facilities.
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Drop-off Point(s)
View
- There is not a/are not clearly marked drop-off point(s).
Approach
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Approach
View
- The surface of the approach is stone/concrete tiles.
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Ramp/Slope
View
- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
Outside Access (Ground Floor Entrance)
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Entrance
View
- This information is for the entrance located at the front of the venue, on the ground floor.
- The entrance area/door is clearly signed.
- This entrance is signed with 'The Alchemist'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 146cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
View
- The ramp/slope is located to the right of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
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Comments
View
- There are three other similar entrances on the ground floor which can be seen in photographs 2, 3 and 4.
Outdoor Seating (Ground Floor Entrance)
- The outdoor seating is located at the ground floor entrance.
- There is stepped access to the outdoor seating.
- The standard height for the underside of dining tables is 72cm.
- There are also high tables.
- The surface height of the highest table is 88cm.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- No chairs have armrests on both sides.
- The type of flooring in this area is concrete tiles.
- There are several tables with ramped access however these do not have umbrella protection.
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Comments
View
- Some tables in the outdoor seating area are accessed via 3 medium depth steps.
- There are several tables which have level access on approach.
Outside Access (South Colonnade Entrance)
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Entrance
View
- This information is for the entrance located on the first floor, along South Colonnade.
- The entrance area/door is clearly signed.
- This entrance is signed with 'The Alchemist'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 160cm.
Eating and Drinking (Ground Floor Bar)
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Location and Access
View
- The following information is for the bar.
- The bar is located on the ground floor.
- There is step-free access to the bar.
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Service and Menus
View
- Tables can be booked in advance.
- There is a bar where food and drink can be ordered.
- Staff can bring food and/or drinks to tables.
- Menu types include: Braille menus, handheld menus, online menus and large print menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Modern British.
- Plastic/takeaway cups are not available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Service Counter(s)
View
- The height of the counter is 111cm.
- There is a moveable card machine available for payment.
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Tables and Seating
View
- There is ample room for a wheelchair user to manoeuvre.
- There are some tables which are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 79cm.
- The distance between the floor and the underside of the highest dining table is 95cm.
- The surface height of the highest table is 110cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also high tables, stools and high stools.
- The type of flooring in this area is vinyl.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Lighting levels may be lower in the evening.
Standard Toilet(s) (Ground Floor - Right Side)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The female and male toilets are located on the ground floor, to the right of the venue.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 4m from the ground floor entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 82cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are good.
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Toilet Facilities 2
View
- An ambulant toilet cubicle is not available.
Standard Toilet(s) (Ground Floor - Left Side)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The female and male toilets are located on the ground floor, to the left of the venue.
- There is stepped access into the toilet(s).
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 83cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are good.
- These standard toilets can only be accessed via the steps ahead of the South Colonnade entrance.
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Toilet Facilities 2
View
- An ambulant toilet cubicle is not available.
Accessible Toilet(s) (Ground Floor)
- There is an/are accessible toilet(s) available.
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Location and Access
View
- This accessible toilet is located ahead as you enter via the ground floor entrance.
- This accessible toilet is approximately 4m (4yd 1ft) from the ground floor entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 87cm (2ft 10in).
- The contrast between the internal door and wall is good.
- The door does not have a horizontal grab rail.
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Toilet Features
View
- The dimensions of the accessible toilet are 145cm x 218cm (4ft 9in x 7ft 2in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 84cm (2ft 9in).
- The transfer space is obstructed by a sanitary bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 140cm from the floor.
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Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is fair.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 101cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is good.
Step(s) (Restaurant and First Floor Bar)
- There is a/are step(s) located to the right of the ground floor bar.
- The step(s) is/are used to access the restaurant area and the first floor bar.
- There is/are 15+ step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 19cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the left going up the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
Eating and Drinking (First Floor Bar)
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Location and Access
View
- The following information is for the bar.
- The bar is located on the first floor.
- There is stepped access to the bar.
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Service and Menus
View
- Tables can be booked in advance.
- There is a bar where food and drink can be ordered.
- Staff can bring food and/or drinks to tables.
- Menu types include: Braille menus, large print menus, online menus and handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Modern British.
- Plastic/takeaway cups are not available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Service Counter(s)
View
- The height of the counter is 112cm.
- There is a moveable card machine available for payment.
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Tables and Seating
View
- There is ample room for a wheelchair user to manoeuvre.
- There are some tables which are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 72cm.
- The distance between the floor and the underside of the highest dining table is 89cm.
- The standard height for the underside of dining tables is 89cm.
- The surface height of the lowest table is 43cm.
- The surface height of the highest table is 105cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also coffee tables, high tables, bench seats and high stools.
- The type of flooring in this area is wood.
- The lighting levels are good.
- Lighting levels may be lower in the evening.
Eating and Drinking (First Floor Restaurant)
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Location and Access
View
- The following information is for the restaurant.
- The restaurant is located on the first floor.
- There is stepped access to the restaurant.
- For access there are double manual doors which are easy to open.
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Service and Menus
View
- Tables can be booked in advance.
- There is full table service.
- Menu types include: large print menus, handheld menus, Braille menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Modern British.
- Plastic/takeaway cups are not available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
-
Tables and Seating
View
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 73cm.
- The distance between the floor and the underside of the highest dining table is 89cm.
- The standard height for the underside of dining tables is 89cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also long tables, bench seats and high stools.
- The type of flooring in this area is vinyl and wood.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Lighting levels may be lower in the evening.
- Step-free access to the restaurant is via the South Colonnade entrance.
Step(s) (First Floor to Ground Floor - Left Side Standard Toilets)
- There is a/are step(s) located ahead of the South Colonnade entrance.
- The step(s) is/are used to access the standard female and male toilets on the left side of the venue on the ground floor.
- There is/are 15+ step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 19cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
Accessible Toilet(s) (First Floor)
- There is an/are accessible toilet(s) available.
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Location and Access
View
- This accessible toilet is located on the first floor within the restaurant.
- This accessible toilet is approximately 16m (17yd 1ft) from the South Colonnade entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 87cm (2ft 10in).
- The contrast between the internal door and wall is good.
- The door does not have a horizontal grab rail.
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Toilet Features
View
- The dimensions of the accessible toilet are 128cm x 212cm (4ft 2in x 6ft 11in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 81cm (2ft 8in).
- The transfer space is obstructed by a sanitary bin and a waste disposal bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are nappy/incontinence items bin and sanitary disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 140cm from the floor.
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Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is fair.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 105cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is good.
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Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 90cm.