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National Waterways Museum Gloucester

Llanthony Warehouse, The Docks, Gloucester, GL1 2EH

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Access Guide

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Overview

  • About View
    • Housed in the old Llanthony Warehouse in the heart of what once was the bustling Gloucester Docks, the museum will take you on a journey, charting the 200-year history of the docks and the Gloucester & Sharpness Canal.
    • Facilities available in the venue include: a cafe, gift shop, museum, exhibition and event spaces .
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is the main entrance.
    • There is step-free level access throughout all areas, this may include the use of a lift.
    • Doors are held open along circulation routes.
    • Access throughout may include pillars.
    • The ground, first and second floor can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • Seating is available.
    • There is a fixed hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • The alternative formats documents can be provided in include: audio.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: Inclusion and Diversity Training.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located on the ground floor, to the left of the tea room and reception counter and on the second floor.
    • All toilets with adaptations have a left hand transfer space.
    • Gender neutral step-free standard toilet facilities are located on the ground floor, to the left of the tea room and reception counter and on the second floor.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations on the ground floor.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the left of the reception/counter.
    • The distance from the entrance is 20m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 102cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a low colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 160cm (width) x 210cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 95cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 86cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wash basin mounted soap dispenser.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 115cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 112cm from the floor.
    • The height of the baby change facility when in use is 97cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.
    • There is an additional toilet with adaptations on the second floor.

Entrance

  • This entrance is located at the front of the venue.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 157cm.
  • The doors have a medium colour contrast.
  • There is a second set of double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 192cm.
  • The doors have a medium colour contrast.

Reception and Ticket Counter

  • Location View
    • The reception is located to the right, after entering.
    • The distance from the entrance is 8m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 93cm.
    • There is not a lowered section at the desk.
    • The reception has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels were even at the time of the survey.
    • This counter is also used for ticketing and the Gift Shop.

Gift Shop

  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 120cm - 150cm.
    • The majority of product aisle widths are between 120cm - 150cm.
    • Some aisles did have obstructions at the time of the survey, these included: product bins and product displays.
    • The flooring is shiny.
    • There is background noise which varies depending on the time of day.
    • Lighting levels vary due to there being different types of lights in the space.
    • Payments are made at the reception and ticket counter .

Cafe

  • Location and Access View
    • The cafe is located to the right, after entering. It has two seating areas, one to the left of the reception and ticket counter, with the another in the atrium to the right side.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • The counter is located to the right side and ahead, after entering.
    • There is step-free level access to the counter.
    • This counter is also used for ticketing and the Gift Shop.
    • The height of the counter is 93cm.
    • There is not a lowered section at the counter.
    • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 93cm.
    • The payment machine is portable.
  • Service View
    • This area also has colleagues who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menu types include: menu boards.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a low colour contrast.
    • The flooring is shiny.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels were even at the time of the survey.
    • There is open access to the atrium seating area from the reception and ticket counter .

Ground Floor Exhibition Space

  • The area is indoors.
  • There is step-free level access throughout all areas.
  • There is room for a wheelchair user to manoeuvre.
  • The flooring is shiny.
  • The walls and floor colour contrast varies between low and high.
  • The following may be experienced here: sudden loud noises and interactive video effects.
  • There is background noise in this area.
  • Lighting levels vary due to there being different types of lights in the space.
  • Display formats include: tactile, pictorial, audio description, information boards, televisions/screens, interactive exhibits at a suitable height for a wheelchair user and subtitles.
  • There is not a hearing assistance system.
  • Seating available in this area includes: chairs without armrests, sofas and benches.
  • Furniture available in this area includes: tables.

Lift

  • The lift surveyed is located next to the toilets.
  • The distance from the entrance is 20m.
  • The most accessible route to the lift has step-free level access.
  • Doors are held open along the most accessible route.
  • Standard Lift View
    • The ground, first and second floor can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1000kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 80cm.
    • The internal dimensions of the lift are 108cm (width) x 220cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • The majority of the internal controls are at a suitable height for a wheelchair user.
    • Internally the lift has: an audible announcer and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.

Stairs

  • The stairs are located midway through the ground floor exhibition space, to the left.
  • The ground, first and second floors can be accessed by these stairs.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • The steps have open risers.
  • Lighting levels were even at the time of the survey.

First Floor Exhibition Space

  • The area is indoors.
  • There is step-free level access throughout all areas.
  • There is room for a wheelchair user to manoeuvre.
  • The flooring is shiny.
  • The walls and floor colour contrast varies between low and high.
  • The following may be experienced here: strong smells and lighting effects.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels vary due to there being different types of lights in the space.
  • Display formats include: tactile, pictorial, audio description, information boards, televisions/screens, interactive exhibits at a suitable height for a wheelchair user and subtitles.
  • There is not a hearing assistance system.
  • Seating available in this area includes: benches.

Second Floor Event and Exhibition Space

  • The area is indoors.
  • There is step-free level access throughout all areas.
  • There is room for a wheelchair user to manoeuvre.
  • The flooring is shiny.
  • The walls and floor colour contrast varies between low and high.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels vary due to there being different types of lights in the space.
  • Display formats include: pictorial, information boards and televisions/screens.
  • There is not a hearing assistance system.
  • Seating available in this area includes: chairs without armrests.
  • This area is used for different events and the layout may change.

Outdoor Seating Area

  • Location and Access View
    • This seating is located outside of the venue.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access to this area.
  • Seating Area View
    • The seating area is uncovered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: benches.
    • Seating is fixed.
    • Furniture available in this area includes: picnic tables.
    • The tables are fixed.
    • The surface height of the tables/desks is suitable for wheelchair users.
    • The clear height under the tables/desks is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • There are sometimes events and activities in this area.

Access to Sabrina 5

  • Sabrina 5 is a historical barge, education and event space.
  • View information on Sabrina 5 (opens new tab).
  • The distance from the main venue is 30m.
  • The most accessible route has step-free access via a portable ramp.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • This route has uneven surfaces.
  • There is a a platform lift to access the lower boat areas.