You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• The venue does not offer a quiet shopping experience.
• Water bowls for assistance dogs are available.
• Worcester Shop mobility is located on Level 6 of the car park, the shop mobility has its own blue badge parking. The shop mobility was undergoing a refurbishment at the time of the survey,.
• DIAL (Disability Information Advice Line) South Worcestershire is located on Level 6 of the Car Park. http://www.dialsworcs.org.uk/.

You are on Getting Here. Skip to the next section.

Getting Here

• The Crowngate Shopping Centre is located in the centre of Worcester, The car park is located off All Saint's Road. The postcode for the car park is WR1 3LZ.
• The multi storey car park has 6 levels. There are Blue Badge parking bays on Level 2 and Level 6, the Blue Badge parking bays on Level 6 are for shop mobility customers. There are 16 accessible parking bays on floor 2, marked with a large white A, which are intended for use by people who require a little extra space when getting in and out of their vehicles. If you do have a Blue Badge, then continue to display it when you use these accessible bays in the same way that you would do with a standard disabled parking bay.
• There is a bus stop within 150 metres of the shopping centre.
• The bus station has 15 stands. The bus companies operating within this station are First UK Bus Services and National Express. There is access to level 2 of the shopping centre via stairs, escalators or lift.
• The nearest railway station is Worcester Foregate.
• Worcester Foregate Station is located 0.2 miles from Crowngate Shopping Centre.

You are on Multi-Storey Car Park. Skip to the next section.

Multi-Storey Car Park

• The shopping centre does have its own parking facilities.
• The car park is located off All Saints Road.
• The car park type is multi-storey.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 200cm (6ft 7in).
• The car park does have a barrier control system.
• The car park surface is tarmac.
• There is a/are Blue Badge parking bay(s) available.
• On Levels 2 and 6.
• There are parking charges for the car park.
• Parking is not free for Blue Badge holders.
• Payment machines are located opposite the lift on Level 2 of the shopping centre.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• There is not a/are not clearly marked drop-off point(s).

You are on Multi-Storey Designated Parking Level (1/2 - Blue Badge and Accessible Parking). Skip to the next section.

Multi-Storey Designated Parking Level (1/2 - Blue Badge and Accessible Parking)

• There is/are 10+ designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 460cm x 590cm (15ft 1in x 19ft 4in).
• There is a 120cm marked zone around the Blue Badge parking bay(s).

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• Blue Badge Parking View
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 16 designated Parent and Child bays parking bay(s) on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment machines are located in the lift lobby.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The pedestrian exit on this level gives access to Level 2 Shopping Centre.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is clearly visible from the car park.
  • The surface on the approach to the pedestrian exit is tarmac.

You are on Multi-Storey Designated Parking Level (3/4 - Parent and Child Parking). Skip to the next section.

Multi-Storey Designated Parking Level (3/4 - Parent and Child Parking)

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• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 10+ designated Parent and Child bays parking bay(s) on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment machines are located in the lift lobby.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The pedestrian exit on this level gives access to lift lobby.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is clearly visible from the car park.
  • There are not marked walkways on this level to make routes safer for pedestrians.
  • There is wayfinding signage to show the route to the pedestrian exit.
  • The surface on the approach to the pedestrian exit is tarmac.

You are on Multi-Storey Designated Parking Level (5/6 - Blue Badge Parking and Parent & Child Parking). Skip to the next section.

Multi-Storey Designated Parking Level (5/6 - Blue Badge Parking and Parent & Child Parking)

• There is/are 2 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 490cm (8ft 2in x 16ft 1in).
• There is not a 120cm marked zone around the Blue Badge parking bay(s).

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• Blue Badge Parking View
  • There are additional blue badge parking bays available on Level 6 for the use of shop mobility customers only.
• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 10+ designated Parent and Child bays parking bay(s) on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment machines are located in the lift lobby on Level 2.
• Access from the Car Park View
  • The pedestrian exit on this level gives access to lift lobby.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is clearly visible from the car park.
  • There are not marked walkways on this level to make routes safer for pedestrians.
  • There is not wayfinding signage to show the route to the pedestrian exit.
  • The surface on the approach to the pedestrian exit is tarmac.

You are on Level Change (Parking Levels - 1/2, 3/4 and 5/6). Skip to the next section.

Level Change (Parking Levels - 1/2, 3/4 and 5/6)

• There is a ramp/slope located between the parking levels.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.
• The lighting levels at the ramp/slope are good.
• The ramp/slope does bypass the step(s).
• There is a/are step(s) located between the parking levels.
• There is/are 6 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 14cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

You are on Other Floors (Multi Storey Car Park). Skip to the next section.

Other Floors (Multi Storey Car Park)

• Stairs can be used to access other floors.
• The stairs are located in the lift lobbies.
• There are manual, heavy, double doors to enter and exit the stairwell on all floors.
• The floors which are accessible by stairs are Levels 1/2, 3/4 and 5/6.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The height of the step(s) is/are 15cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

You are on Lift (Multi Storey Car Park). Skip to the next section.

Lift (Multi Storey Car Park)

• There is a lift for public use.
• The lift is located in the lift lobby.
• There are 2 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1/2, 3/4 and 5/6.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 200cm x 175cm (6ft 7in x 5ft 9in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Entrance (Multi Storey Car Park - Level 2 to Friary Walk). Skip to the next section.

Entrance (Multi Storey Car Park - Level 2 to Friary Walk)

• This information is for the entrance located off the Level 2 of the Car Park.
• The entrance area/door is clearly signed.
• This entrance sign says 'Crowngate'.
• There is step-free access at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 140cm.