You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• The venue does not offer a quiet shopping experience.
• Water bowls for assistance dogs are available.
• Worcester Shop mobility is located on Level 6 of the car park, the shop mobility has its own blue badge parking. The shop mobility was undergoing a refurbishment at the time of the survey,.
• DIAL (Disability Information Advice Line) South Worcestershire is located on Level 6 of the Car Park. http://www.dialsworcs.org.uk/.

You are on Getting Here. Skip to the next section.

Getting Here

• The Crowngate Shopping Centre is located in the centre of Worcester, The car park is located off All Saint's Road. The postcode for the car park is WR1 3LZ.
• The multi storey car park has 6 levels. There are Blue Badge parking bays on Level 2 and Level 6, the Blue Badge parking bays on Level 6 are for shop mobility customers. There are 16 accessible parking bays on floor 2, marked with a large white A, which are intended for use by people who require a little extra space when getting in and out of their vehicles. If you do have a Blue Badge, then continue to display it when you use these accessible bays in the same way that you would do with a standard disabled parking bay.
• There is a bus stop within 150 metres of the shopping centre.
• The bus station has 15 stands. The bus companies operating within this station are First UK Bus Services and National Express. There is access to level 2 of the shopping centre via stairs, escalators or lift.
• The nearest railway station is Worcester Foregate.
• Worcester Foregate Station is located 0.2 miles from Crowngate Shopping Centre.

You are on Multi Storey Car Park. Skip to the next section.

Multi Storey Car Park

• For information about the parking please click here (opens in new tab).

You are on Other Floors (Multi Storey Car Park). Skip to the next section.

Other Floors (Multi Storey Car Park)

• Stairs can be used to access other floors.
• The stairs are located in the lift lobbies.
• There are manual, heavy, double doors to enter and exit the stairwell on all floors.
• The floors which are accessible by stairs are Levels 1/2, 3/4 and 5/6.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The height of the step(s) is/are 15cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

You are on Lift (Multi Storey Car Park). Skip to the next section.

Lift (Multi Storey Car Park)

• There is a lift for public use.
• The lift is located in the lift lobby.
• There are 2 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1/2, 3/4 and 5/6.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 200cm x 175cm (6ft 7in x 5ft 9in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Entrance (Multi Storey Car Park - Level 2 to Friary Walk). Skip to the next section.

Entrance (Multi Storey Car Park - Level 2 to Friary Walk)

• This information is for the entrance located off the Level 2 of the Car Park.
• The entrance area/door is clearly signed.
• This entrance sign says 'Crowngate'.
• There is step-free access at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 140cm.

You are on Outside Access (Angel Place Entrance). Skip to the next section.

Outside Access (Angel Place Entrance)

• This information is for the entrance located on Angel Place.
• The entrance area/door is clearly signed.
• This entrance sign says 'Crowngate'.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 150cm.
• Alternative access at this entrance is via double manual doors which open towards you (pull).
• The opening width for the manual doors is 155cm.

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• Ramp/Slope View
  • The ramp/slope is located just beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Outside Access (Broad Street Entrance). Skip to the next section.

Outside Access (Broad Street Entrance)

• This information is for the entrance located on Broad Street.
• The entrance area/door is clearly signed.
• This entrance sign says 'Crowngate'.
• There is step-free access at this entrance, via lift.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 145cm.

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• Step(s) View
  • The step(s) is/are located just beyond the entrance.
  • There is/are 8 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Lift View
  • There is a lift to access this entrance.
  • The lift does bypass the step(s).
• Comments View
  • There is an escalator available, the escalator has clearly marked steps.

You are on Lift (Broad Street Entrance). Skip to the next section.

Lift (Broad Street Entrance)

• There is a lift for public use.
• The lift is located just beyond the entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 1m (3ft 3in) from the Broad Street Entrance.
• A member of staff does not need to be notified for use of the lift.
• The platform lift accesses a small level change.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 84cm (2ft 9in).
• The dimensions of the lift are 105cm x 220cm (3ft 5in x 7ft 3in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Outside Access (Angel Row Entrance). Skip to the next section.

Outside Access (Angel Row Entrance)

• This information is for the entrance located off Angel Row.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 120cm.
• Alternative access at this entrance is via double manual doors which open towards you (pull).
• The opening width for the manual doors is 120cm.

You are on Internal Area(s) (Level 2). Skip to the next section.

Internal Area(s) (Level 2)

• No wayfinding signage is provided in this area.
• The type of flooring in this area is tiles.
• There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There are some centrally located kiosks or shops along walkways in this area.
• The lighting levels are fair to good.
• Background music is played in this area.
• There is step free access in this area.

You are on Other Floors (Shopmobility, DIAL and Centre Management). Skip to the next section.

Other Floors (Shopmobility, DIAL and Centre Management)

• Stairs can be used to access other floors.
• The stairs are located off the main walkway.
• The floors which are accessible by stairs are G, 5/6.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

You are on Lift (Shop Mobility, DIAL and Centre Management). Skip to the next section.

Lift (Shop Mobility, DIAL and Centre Management)

• There is a lift for public use.
• The lift is located off the main walkway.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 5/6.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 140cm x 240cm (4ft 7in x 7ft 10in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Other Floors (Level 2 - Level 1). Skip to the next section.

Other Floors (Level 2 - Level 1)

• Stairs can be used to access other floors.
• The floors which are accessible by stairs are Level 1, Level 2.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are not clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.
• Escalators can be used to access other floors.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Level 1, Level 2.
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are good.

You are on Lift (Level 2 to Level 1). Skip to the next section.

Lift (Level 2 to Level 1)

• There is a lift for public use.
• The lift was out of use at the time of the survey.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1 and 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is medium.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 200cm x 210cm (6ft 7in x 6ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.

You are on Internal Area(s) (Level 1). Skip to the next section.

Internal Area(s) (Level 1)

• Overhead signs are provided to aid wayfinding.
• The type of flooring in this area is tiles.
• There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• The following types of seating can be found in this area; wooden benches.
• There is high colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are fair to good.
• Background music is not played in this area.
• There is step free access in this area.

You are on Outside Access (Bus Station Entrance - Level 1). Skip to the next section.

Outside Access (Bus Station Entrance - Level 1)

• This information is for the entrance located next to the bus stands.
• The entrance area/door is not clearly signed.
• There is ramped/sloped or stepped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are single width.
• The width of the door opening is 82cm.
• Alternative access at this entrance is via double manual doors which open towards you (pull).
• The opening width for the manual doors is 110cm.

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• Ramp/Slope View
  • The ramp/slope is located just beyond the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located just beyond the entrance.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 12cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

You are on Outside Access (The Butts - Level 1). Skip to the next section.

Outside Access (The Butts - Level 1)

• This information is for the entrance located on The Butts.
• The entrance area/door is clearly signed.
• This entrance sign says 'Crowngate'.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 100cm.
• Alternative access at this entrance is via double manual doors which open towards you (pull).
• The opening width for the manual doors is 120cm.

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• Ramp/Slope View
  • The ramp/slope is located just beyond the entrance.
  • There is a slope with a very easy incline.

You are on Accessible Toilet(s) (Level 1). Skip to the next section.

Accessible Toilet(s) (Level 1)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on level 1 to the left of the escalators.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 170cm x 170cm (5ft 7in x 5ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a mirror.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is push.
  • There is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is fair.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Level 1). Skip to the next section.

Standard Toilet(s) (Level 1)

• Standard toilet facilities are available.
• The female and male toilet facilities that were surveyed are located to the left of the escalators.
• There is step-free access to the female and male toilet(s).
• There is pictorial signage on or near the toilet door.
• There is a lowered urinal available in the male toilet(s).
• The height of the lowered urinal is 45cm.
• There is a vertical wall-mounted grab rail on the right hand side of the lowered urinal.
• The lowered urinal does not contrast visually with the wall.
• There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
• An ambulant toilet with wall-mounted grab rails is not available.
• The wash basin(s) tap type is push.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.

You are on Parent and Baby Room (Level 1). Skip to the next section.

Parent and Baby Room (Level 1)

• There is a parent and baby room for public use.
• The parent and baby room is located to the left of the escalators.
• There is step-free access to the parent and baby room.
• Staff do need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 106cm (3ft 6in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 84cm.
• The wash basin tap type is push.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.