You are on Getting Here. Skip to the next section.

Getting Here

• Princesshay is located in the centre of Exeter there are various routes to the shopping centre.
  Exeter has a park and ride service which can be used to get to Princesshay Shopping Centre.
  Honiton Road and Sowton P&R services bring you to Paris Street, from where you can walk straight into the top end of Princesshay.
  Nearest postcodes for directions to the P&R:
  Honiton Road P&R – EX2 7NL
  Sowton P&R – EX2 5GL.
• The Princesshay shopping centre has a multi storey car park with Blue Badge parking and parent & child parking.
• There is a bus stop within 150 metres of the shopping centre.
• The bus and coach station is a 5 minute walk from the centre. When exiting via Princesshay Lane, simply turn right onto Paris Street and you will see the station.
• For more information on Bus times please click here (opens new tab).
• The nearest railway station is Exeter Central.
• Exeter Central train station is a 10 minute walk from the centre. When leaving the centre, head to Queen Street via the High Street and the station will be on your right.
• For more information on Exeter Central station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Water bowls for assistance dogs are available.
• There is a paper store guide to take around with you available from the Customer Service Point.
• The security and cleaning teams wear black uniforms and can be identified by their Blue ‘Happy to Help’ vests.
  Some of the team can use sign language.
  All team members are first aid trained.
• The Customer Service Kiosk is located on Bampfylde Lane between Superdry and Chandos Deli.
  Customers Services was closed at the time of surveying.

You are on Multi-Storey Car Park. Skip to the next section.

Multi-Storey Car Park

• The shopping centre does have its own parking facilities.
• The car park is located off Southernhay East.
• The car park type is multi-storey.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 198cm (6ft 6in).
• The car park does have a barrier control system.
• The car park surface is tarmac.
• There is a/are Blue Badge parking bay(s) available.
• There are Blue Badge parking bays located on Level 3 and Level 7.
• There is a total of 273 parking bays in the car park of which 16 are designated for the use of Blue Badge holders.
• There are parking charges for the car park.
• Parking is not free for Blue Badge holders.
• To see the parking charges please click here (opens new tab).
• Payment machines are located in the lift lobby of the car park.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• There is not a/are not clearly marked drop-off point(s).

You are on Multi-Storey Designated Parking Level (Level 7 - Blue Badge Parking). Skip to the next section.

Multi-Storey Designated Parking Level (Level 7 - Blue Badge Parking)

• There is/are 2 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 480cm x 460cm (15ft 9in x 15ft 1in).
• There is not a 120cm marked zone around the Blue Badge parking bay(s).

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• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are not available on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located on the ground floor in the entrance lobbies.
• Access from the Car Park View
  • The pedestrian exit on this level gives access to the lift lobbies.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is tarmac.

You are on Multi-Storey Designated Parking Level (Level 6 - Parent and Child Parking). Skip to the next section.

Multi-Storey Designated Parking Level (Level 6 - Parent and Child Parking)

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• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located on the ground floor in the entrance lobbies.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The pedestrian exit on this level gives access to lift lobbies.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is not clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • There is wayfinding signage to show the route to the pedestrian exit.
  • The surface on the approach to the pedestrian exit is tarmac.

You are on Multi-Storey Designated Parking Level (Level 4 - Parent and Child Parking). Skip to the next section.

Multi-Storey Designated Parking Level (Level 4 - Parent and Child Parking)

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• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located on the ground floor in the entrance lobbies.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The pedestrian exit on this level gives access to lift lobbies.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is not clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • There is wayfinding signage to show the route to the pedestrian exit.
  • The surface on the approach to the pedestrian exit is tarmac.

You are on Multi-Storey Designated Parking Level (Level 3 - Blue Badge Parking). Skip to the next section.

Multi-Storey Designated Parking Level (Level 3 - Blue Badge Parking)

• There is/are 14 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 480cm x 460cm (15ft 9in x 15ft 1in).
• There is not a 120cm marked zone around the Blue Badge parking bay(s).

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• Blue Badge Parking View
  • 6 of the Blue Badge parking bays are used for Shop mobility Customers.
• Access from the Car Park View
  • The pedestrian exit on this level gives access to lift lobbies.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • There is wayfinding signage to show the route to the pedestrian exit.
  • The surface on the approach to the pedestrian exit is tarmac.

You are on Multi-Storey Designated Parking Level (Level 2 - Parent and Child Parking). Skip to the next section.

Multi-Storey Designated Parking Level (Level 2 - Parent and Child Parking)

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• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located on the ground floor in the entrance lobbies.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The pedestrian exit on this level gives access to lift lobbies.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • The pedestrian exit is not clearly visible from the car park.
  • There is wayfinding signage to show the route to the pedestrian exit.
  • The surface on the approach to the pedestrian exit is tarmac.

You are on Counter (Customers Services Help Point - Level 1). Skip to the next section.

Counter (Customers Services Help Point - Level 1)

• The counter is located on level 1 of the car park at the rear.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are good.
• The height of the counter is 108cm .
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The type of flooring in this area is concrete.

You are on Other Floors (Princesshay Pedestrian Exit). Skip to the next section.

Other Floors (Princesshay Pedestrian Exit)

• Stairs can be used to access other floors.
• On levels 1,2,3,4,5,6 and 7.
• The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6 and 7.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The height of the step(s) is/are 17cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

You are on Car Park Pedestrian Exit (Princesshay Lane). Skip to the next section.

Car Park Pedestrian Exit (Princesshay Lane)

• This information is for the pedestrian exit located next to the lift lobby.
• The pedestrian exit is not clearly signed.
• There is step-free access at this exit.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 160cm.

You are on Lift (Princesshay Lane - Pedestrian Exit). Skip to the next section.

Lift (Princesshay Lane - Pedestrian Exit)

• There is a lift for public use.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff needs to be notified for use of the lift.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 135cm x 140cm (4ft 5in x 4ft 7in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • There are 2 lifts available.
  • One lift goes to Levels 2, 4 and 6
  • One lift goes to Levels 1, 3, 5 and 7.

You are on Lift (Southernhay East Pedestrian Exit and Shopmobility). Skip to the next section.

Lift (Southernhay East Pedestrian Exit and Shopmobility)

• There is a lift for public use.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 3 and 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 200cm x 185cm (6ft 7in x 6ft 1in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Car Park Pedestrian Exit (Southernhay East). Skip to the next section.

Car Park Pedestrian Exit (Southernhay East)

• The pedestrian exit is not clearly signed.
• There is step-free access at this exit, via lift.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 170cm.