You are on Getting Here. Skip to the next section.

Getting Here

• The Gate is located on Newgate Street, Newcastle upon Tyne.
  To reach the car park using Sat Nav, please use the following postcode: NE1 4XQ.
  The car park is located on Stowell Street.
• The car park is underground and is split over 2 levels, with Blue Badge parking on both.
• For more information on more detailed directions please click here (opens new tab).
• There is a bus stop within 150 metres of the shopping centre.
• The Gate is easily accessible by bus with all major bus routes running into Newcastle city centre.
• For more information on the buses please click here (opens new tab).
• The nearest railway station is Newcastle Central Station.
• For more information on the station please click here (opens new tab).
• The nearest Metro station is St James Park, Haymarket and Monument.
• For more information please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.
• First aid trained customer service officers are available to help customers and will assist upon request.
• Customer service officers at The Gate are all trained in supporting visitors with additional needs.
• There is a defibrillator located on the first floor next to the CTRL Pad Gaming Lounge.

You are on Related Access Guides (Parking). Skip to the next section.

Related Access Guides (Parking)

• Accessible parking bays are available, these are charged at the normal parking rates.
• The Gate - Parking link (new tab) - click here

You are on Lift (Front). Skip to the next section.

Lift (Front)

• There is a lift for public use.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are B2, B1, G, 1 and 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 175cm x 195cm (5ft 9in x 6ft 5in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Other Floors (Rear Stairs). Skip to the next section.

Other Floors (Rear Stairs)

• Stairs can be used to access other floors.
• The stairs are located at the rear of the shopping centre.
• The floors which are accessible by stairs are B2, B1 and G.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

You are on Lift (Rear). Skip to the next section.

Lift (Rear)

• There is a lift for public use.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are B2, B1, G and 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 170cm x 185cm (5ft 7in x 6ft 1in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located on Newgate Street.
• This entrance gives access to the ground floor.
• The entrance area/door is clearly signed.
• This entrance sign says 'The Gate'.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (away from you).
• The push pad or push button is 105cm from floor level.
• The door(s) is/are double width.
• The width of the door opening is 155cm.
• There is a second set of doors.
• The door(s) open(s) automatically (away from you).
• The door(s) is/are double width.
• The width of the door opening is 160cm.

You are on Internal Area(s) (Ground Floor). Skip to the next section.

Internal Area(s) (Ground Floor)

• Wall mounted signs are provided to aid wayfinding.
• The type of flooring in this area is tiles.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is seating available within and outside some of the individual units, which are available for their customers.
• There is good colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are good.
• Background music is played in this area.
• There is step free access in this area.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• The stairs are located to the right as you face the front lift.
• There are manual, heavy, double doors to enter and exit the stairwell on all floors.
• The floors which are accessible by stairs are G, 1 and 2.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.
• Escalators can be used to access other floors.
• The escalator(s) is/are located at the centre of the walkways.
• The escalator(s) is/are clearly visible from the entrance.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are G, 1 and 2.
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are good.

You are on Internal Area(s) (First Floor). Skip to the next section.

Internal Area(s) (First Floor)

• No wayfinding signage is provided in this area.
• The type of flooring in this area is tiles.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is seating available within and outside some of the individual units, which are available for their customers.
• There is good colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are good.
• Background music is played in this area.
• There is step free access in this area.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the rear of the first floor.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 184cm x 200cm (6ft x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 110cm (3ft 7in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is fair.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located at the rear of the first floor.
  • There is step-free access into the toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are additional ambulant cubicles with differing rail configurations.
  • The height of the wash basin(s) is 85cm.
  • The height of the lowered wash basin is 65cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located at the rear of the first floor.
  There is an intercom to access the parent and baby room at a height of 130cm.
  There is an exit button to leave the room at a height of 105cm.
• There is step-free access into the parent and baby room.
• Staff need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 100cm (3ft 3in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 85cm.
• The wash basin tap type is lever.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• The Gate - Parking link (new tab) - click here