Access Guide
Opening Times
- Reception is staffed 24 hours per day.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Blackpool North.
- There is a tram stop within 150m (164yds) of the venue.
- The name of the nearest tram stop is Wilton Parade.
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Comments
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- The bus stop at North Promenade Grand Hotel, Service no. 1 is immediately outside the hotel.
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Comments
View
- The bus stop at North Promenade Grand Hotel, Service no. 1 is immediately outside the hotel.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located at the side of the building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 8 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 350cm x 500cm (11ft 6in x 16ft 5in).
- The nearest Blue Badge bay is 10m (10yd 2ft) from the Car Park Entrance.
- The furthest Blue Badge bay is 14m (15yd 11in) from the Car Park Entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located located at the North Promenade entrance or the car park.
Outside Access (North Promenade Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- There is stepped access at this entrance.
- The main door(s) open(s) by revolving.
- The width of the door opening is 2220cm.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
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Comments
View
- At the time of the visit the revolving door was not working and the a single leaf of the double doors was held permanently open.
- There is a separate accessible entrance to the right of the main entrance.
Outside Access (North Promenade Accessible Entrance)
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Entrance
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- This information is for the entrance located to the right of the main entrance.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 117cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 85cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 71cm.
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Ramp/Slope
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- The ramp/slope is located to the right of the main entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the right going up.
- The width of the ramp/slope is 123cm (4ft).
Outside Access (Car Park Entrance)
- This information is for the entrance located at the side of the building.
- There is level access into the venue.
- Level access is via lift.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 205cm (6ft 9in).
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Second set of doors
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- There is a small raised threshold in the doorway.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 226cm (7ft 5in).
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Comments
View
- Inner doors were permanently open at time or survey.
Reception
- The desk/counter is 25m (27yd 1ft) from the North Promenade entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are moderate to good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 13/07/2022.
- The hearing assistance system was not working at the time of testing.
- There is a touch screen.
- The touch screen is not at a suitable height for a wheelchair user.
Inside Access
- There is level access to the service(s).
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are moderate to good.
Other Floors
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Steps
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- The floors which are accessible by stairs are LG-G-1-2-3-4-5-6-7.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Lift
- There is a lift for public use.
- The lift is located to the left of the reception area.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG-G-1-2-3-4-5-6-7.
- There are manual, double doors which may be difficult to open to access the lift lobby on the second floor, on the third floor, on the fourth floor, on the fifth floor, on the sixth floor and on the seventh floor.
- The lift is approximately 30m (32yd 2ft) from the North Promenade Entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 85cm (2ft 9in).
- The dimensions of the lift are 147cm x 136cm (4ft 10in x 4ft 6in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Eating and Drinking (Orchard Bar and Lounge - First Floor)
- The following information is for the bar.
- The bar is located to the left after you exit the lift.
- The bar does not serve food.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 15m (16yd 1ft) from the lift.
- The standard height for tables is 50cm.
- There is ample room for a wheelchair user to manoeuvre.
- Drinking straws are available.
- Children are welcomed in the bar area.
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Comments
View
- There is an easy ramp or 1 shallow clearly marked step leading up to the rear bar. The ramp overcomes the step.
Eating and Drinking (Promenade - First Floor)
- The following information is for the restaurant.
- The restaurant is located to the right after exiting the lift.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 7m (7yd 1ft) from the lift.
- The standard height for tables is 70cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
View
- There are 2 medium height clearly marked steps leading up to the additional seating. The step has handrails on both sides.
- The restaurant offers a buffet style service for breakfast and evening meal from counters which are 86 cm high.
- Drinks will be ordered off staff and brought to the table. Meals can be brought to the table.
Room (Accessible Room - 206)
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General Information
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- The Tourist Board rating is 4.
- There are 278 rooms in total.
- There are 270 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 8 room(s) which has / have accessible ensuite facilities.
- There is / are 8 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 15m (16yd 1ft) from the lift.
- There is level access from an accessible entrance.
- This is by lift.
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Accessible Room
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- The room number or room name viewed was 206.
- The width of the door is 76cm.
- The height of the bed is 55cm.
- The measurement between the bed base and floor is 16cm (6in).
- Light switches are within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- It is tied up and out of reach(higher than 10cm (4") from floor).
- An adjoining room is available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 80cm (2ft 7in).
- The door opens outwards.
- The door is easy to open.
- The door is locked by a lever twist.
- The dimensions of the accessible ensuite are 155cm x 150cm (5ft 1in x 4ft 11in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 110cm (3ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- Wall mounted grab rails are available for the toilet.
- As you face the toilet, the wall mounted grab rails are on the left.
- The toilet seat is 49cm (1ft 7in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 76cm (2ft 6in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is not a functional emergency alarm available in the ensuite.
- It is tied up and out of reach (higher than 10cm (4") from floor).
- Disposal facilities are available.
- There are mirrors.
- Mirrors are not placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is not a bath.
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Wheel In Shower
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- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is lever.
- The shower seat is flip-down.
- The flip-down or fixed seat height is 45cm (1ft 6in).
- There are handrails available for the shower.
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Signage, colour contrast and lighting in accessible rooms
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- There is no additional signage on or near the hotel door.
- The visual contrast between the external hotel room door and wall is high.
- The visual contrast between the walls and floor is high.
- The visual contrast between the internal hotel room door and wall is high.
- The visual contrast between the external ensuite door and wall is high.
- Lighting levels in the room are good.
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Colour contrast and lighting in accessible ensuite
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- The visual contrast between the internal ensuite door and wall is low.
- The visual contrast between the walls and floor in the ensuite is medium.
- The visual contrast between the dropdown rails and wall is low.
- The visual contrast between the grab rails and wall is low.
- Lighting levels in the ensuite are good.
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Auxiliary Aids - General
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- Some rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) flashing alarm(s), vibrating pillow(s) and Teletext/subtitles.
- Flashing fire alarms are available from reception.
- Vibrating fire alarms are available from reception.
- The venue does not provide other auxiliary aids for people with mobility impairments.
- The number of accessible rooms with wheel in showers is 8.
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Ground Floor Standard Rooms
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- There are not standard rooms on the ground floor.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
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Comments
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- The accessible rooms are located on the 2nd and 3rd floors.
Toilet with Adaptations (Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 50m (54yd 2ft) from the North Promenade entrance.
- This accessible toilet is located at the rear of the reception area.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is easy to open.
- The dimensions of the accessible toilet are 207cm x 135cm (6ft 9in x 4ft 5in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 140cm (4ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 113cm (3ft 8in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 80cm (2ft 7in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high visual contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 80cm (2ft 7in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located in the reception area.
- The female toilet(s) is/are approximately 45m (49yd 8in) from the Promenade Entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels in the female toilets are good.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located in the reception area.
- The male toilet(s) is/are approximately 45m (49yd 8in) from the North Promenade Entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels in the male toilets are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the ground floor standard toilets.
- The height of the baby change table once extended is 88cm (2ft 11in).
- Inside the venue, there is level access to the baby change facility.
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Comments
View
- There are also standard toilets next to the bar on the first floor.
Outside Access (Leisure Entrance)
- This information is for the entrance located to the left after you enter from the car park entrance.
- There is level access into the venue.
- The main door(s) open towards you (pull).
- The doors are double width.
- The door(s) is / are heavy.
- The door opening is 150cm (4ft 11in) wide.
Fitness Suite (Hotel Guests)
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Access to Fitness Suite
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- The fitness suite is located to the right after you enter the leisure facilities.
- The fitness suite is 4m (4yd 1ft) from the leisure entrance.
- There is step free access to the fitness suite.
- There are doors into the fitness suite.
- The doors open towards you (pull).
- The doors are single.
- The door(s) may be difficult to open.
- The opening is 88cm wide.
- Equipment suitable for mobility or sensory impaired users includes a Hand Bike and Cable Pulley Machine.
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Fitness Suite (General)
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- A portable hearing assistance system is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
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Comments
View
- This fitness suite is primarily for hotel guests, but if needed non guests can use the hand bike or cable pulley machine.
Level Change (Leisure)
- There is a ramp or slope to access this service.
- The ramp or slope is located along the corridor leading to the leisure facilities.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on the left going up.
Reception (Leisure)
- The desk/counter is 15m (16yd 1ft) from the leisure entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are moderate to good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 13/07/2022.
- The hearing assistance system was not working at the time of testing.
- There is a touch screen.
- The touch screen is not at a suitable height for a wheelchair user.
Fitness Suite
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Access to Fitness Suite
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- The fitness suite is located to the left of the reception.
- The fitness suite is 25m (27yd 1ft) from the leisure entrance.
- There is step free access to the fitness suite.
- There are doors into the fitness suite.
- The doors open towards you (pull).
- The doors are double.
- The doors are heavy.
- The opening is 105cm wide.
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Fitness Suite (General)
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- Staff receive some training in assisting disabled people.
- Training provided is SAT Leisure.
- Equipment suitable for mobility or sensory impaired users includes Free Weights.
- A portable hearing loop is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
Swimming Pool
- There is level access from the changing area to the swimming pool.
- There is a hoist for wheelchair users to access the water.
- The hoist is manual.
- There are not steps into the swimming pool.
- There is a ladder type entrance into the water.
- The ladder does not have handrails.
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Comments
View
- There is a platform lift to access the pool from the changing room.
Lift (Swimming Pool)
- There is a lift for public use.
- The lift is located to the left of the reception.
- The lift is a platform lift.
- The platform lift accesses a small level change.
- The lift is 16m (17yd 1ft) from the leisure entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 90cm x 130cm (2ft 11in x 4ft 3in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- This lift can be used to overcome the steps to access the swimming pool from the changing rooms.
Standard Changing Room
- There are standard changing rooms available.
- The standard changing room is 35m (38yd 10in) from the leisure entrance.
- The standard changing room is 20m (21yd 2ft) from the reception desk.
- The standard changing room is 2m (2yd 7in) from the swimming pool.
- The standard changing rooms are located at the rear of the corridor, either side of the pool.
- There is not level access to the standard changing rooms.
- Shower facilities are available within the changing room(s).
- There is not level access to the shower facilities.
- The shower cubicle(s) / area is / are accessed via a medium step.
Level Change (Standard Changing Rooms)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located at the rear of the corridor, leading to the standard changing rooms.
- There is / are 3 step(s) to the area / service.
- The lighting levels at the steps are medium.
- The step(s) is/are clearly marked.
- The step(s) is / are medium height.
- The steps do have handrails.
- The handrails are on both sides.
Accessible Shower (Leisure)
- Accessible shower facilities are available.
- The accessible shower(s) surveyed is/are located within the accessible toilet.
- The facilities available in the accessible shower(s) include; an adjustable shower head and a flip-down seat.
- The height of the seat is 50cm (1ft 8in).
- There is level access to the services from the accessible shower facilities.
Toilet with Adaptations (Leisure Facilities - Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 32m (34yd 2ft) from the Leisure Suite entrance.
- This accessible toilet is located to the left of the the leisure reception.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens by sliding.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 75cm (2ft 6in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 160cm x 160cm (5ft 3in x 5ft 3in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 120cm (3ft 11in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high visual contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 78cm (2ft 7in).
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
