You are on Accommodation Overview. Skip to the next section.

Accommodation Overview

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• About View
  • The is a hotel with a restaurant, bars and a health spa.
  • There are 105 bedrooms in total.
  • There is step-free level access to some of the bedrooms.
  • There are 7 bedrooms with adaptations.
  • There is step-free level access to some of the bedrooms with adaptations.
  • None of the bedrooms with adaptations have adjoining rooms.
  • All bedrooms with adaptations have an ensuite with a wheel-in shower.
  • 3 bedrooms with adaptations have an ensuite with a bath.
  • Dogs are welcomed at this venue.
  • Shared facilities include: toilets and a dining room.
• Parking and Public Transport View
  • The venue has its own car park.
  • The nearest step-free train station is St Annes-on-the-Sea.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • The main entrance at the front of the hotel is only accessable via steps.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: the second floor corridors (short steep slopes).
  • The following areas have stepped access: the lower floor area in the main bar, ground floor rooms 30-48, 54-56 and 66-68, first floor room 155A, second floor Chimneys and Rooftop Suites, rooms 264-269, 273-287 and the Nivens Health Spa and Swimming Pool.
  • Access throughout may include manual doors, doors permanently held open, narrow walkways and narrow openings.
  • The basement, ground, first and second floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: mobility scooter charging facilities.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the ground floor, ahead from the platform lift and to the right before reception.
  • The toilet with adaptations has a left hand transfer space.
  • The male and female step-free toilet facilities are located on the ground floor, ahead from the platform lift and to the right before reception.
  • The male and female step-free toilet facilities are located in the basement, near the ballroom.
• Changing Places and Changing Facilities View
  • Standard changing facilities are located on the basement floor.
  • Parent and baby changing facilities are located in the toilet with adaptations.
• Washroom and Shower Facilities View
  • Standard shower facilities are located on the basement floor, in the changing rooms.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located to the left side of the hotel.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 2 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 225cm (width) x 485cm (depth).
  • There is a marked zone to one side but not at the rear.
  • The width of the marked zone is 265cm.
  • The nearest designated bay is 48m from the accessible entrance.
  • The most accessible route from the Blue Badge parking has a steep ramp or slope and manual doors.
• Charges and Restrictions View
  • Parking is free for all users.
• Drop-off Point View
  • There is not a designated drop-off point available.
• On-street Parking View
  • On-street standard parking is available.

You are on Entrance (Accessible). Skip to the next section.

Entrance (Accessible)

• This entrance is located to the right side of the hotel.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is between 75cm and 150cm wide with a handrail on the left going up.
• The ramp bypasses the steps.
• There are 3 steps with a handrail on the right going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps have some clear markings.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• There is an intercom at a height of 115cm.
• There is a buzzer at a height of 133cm.
• There is a single manual door at this entrance.
• The door opens towards you.
• The width of the opening is 93cm.
• The door has a low visual contrast.
• There is a second set of double manual doors.
• The second set of doors open towards you.
• The width of the opening is 176cm.
• The second set of doors have a high visual contrast.
• There is step-free level access via lift as you enter.
• The lift bypasses the steps.
• There are 6 steps with a handrail on the left going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Lift (Accessible Entrance). Skip to the next section.

Lift (Accessible Entrance)

• The lift surveyed is located on the left after the accessible entrance.
• This lift is a platform lift.
• The distance from the accessible entrance is 2m.
• The most accessible route to the lift has step-free level access.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 88cm.
• The internal dimensions of the lift are 83cm (width) x 140cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• The button needs to be pressed constantly when in use.
• Internally the lift has: a separate door to exit.
• Lighting levels were low at the time of the survey.
• There is a bell to call for staff assistance to activate the lift. The bell is 125cm high.

You are on Reception. Skip to the next section.

Reception

• The reception is located on the ground floor, ahead from the platform lift.
• The distance from the platform lift is 15m.
• The most accessible route to reception has doors permanently held open.
• There is step-free level access to reception.
• The height of the reception desk is 112cm.
• There is not a lowered section at the desk.
• The reception has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Lighting levels were even at the time of the survey.
• There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs.
• Furniture available in this area includes: coffee tables.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• The following areas have step-free access via ramps or slopes: the second floor corridors (short steep slopes).
• The following areas have stepped access: the lower floor area in the main bar, ground floor rooms 30-48, 54-56 and 66-68, first floor room 155A, second floor Chimneys and Rooftop Suites, rooms 264-269, 273-287 and the Nivens Health Spa and Swimming Pool.
• Access throughout may include manual doors, doors permanently held open, narrow walkways and narrow openings.
• Some flooring is patterned.
• The visual contrast between the walls and floor varies between low and high.
• There is no (or very little) background noise.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels vary due to the size of the space.

You are on Eating and Drinking (Outside Bar). Skip to the next section.

Eating and Drinking (Outside Bar)

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• Location and Access View
  • The outside bar is located at the front of the hotel.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located in the centre of the seating area.
  • There is step-free level access to the counter.
  • The height of the counter is 116cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
• Seating Area View
  • The seating area is uncovered.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: The seating at the rear of the area is accessed via a single step.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: tables and picnic tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the function/event.

You are on Eating and Drinking (The Resident's Bar). Skip to the next section.

Eating and Drinking (The Resident's Bar)

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• Location and Access View
  • The Resident's Bar is located on the ground floor, at the front of the hotel.
  • The most accessible route has step-free level access and doors permanently held open.
  • There is step-free level access into this area.
• Service View
  • This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are handheld and displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located to the rear right of the area.
  • There is step-free level access to the counter.
  • The height of the counter is 106cm.
  • There is not a lowered section at the counter.
  • The counter has mirrors.
• Seating Area View
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the lower ground floor seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests, armchairs and sofas.
  • Furniture available in this area includes: tables and coffee tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the size of the space.

You are on Toilet with Adaptations (Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the ground floor, ahead from the platform lift and to the right before reception.
  • The distance from the platform lift is 20m.
  • The most accessible route to the toilet has step-free level access and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 137cm (width) x 162cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 83cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the non-transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 84cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the right as you face the wash basin.
  • The wash basin grab rail has a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 82cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 109cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin.
  • There is one coat hook.
  • The coat hook is 185cm from the floor.
  • The height of the baby change facility when in use is 69cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were low at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the right from the platform lift.
• The distance from the platform lift is 3m.
• The most accessible route to the lift has step-free level access.
• The basement, ground, first and second floors are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 80cm.
• The internal dimensions of the lift are 110cm (width) x 140cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• Lighting levels were low at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located to the right from reception.
• There is a single manual door to access the stairwell.
• The basement, ground, first and second floors can be accessed by these stairs.
• There are 20 steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• The door on the ground floor is permanently held open.

You are on Standard Bedroom and Ensuite (Standard Family Room - 166). Skip to the next section.

Standard Bedroom and Ensuite (Standard Family Room - 166)

• The bedroom surveyed is located on the first floor.
• The distance from the lift is 40m.
• The most accessible route to the bedroom has step-free level access.
• There is step-free level access into the bedroom.
• There is numbered signage on or near the door.
• The key lock is at a height of 115cm.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 71cm.
• The bedroom has a single bed and a double bed.
• The top of the mattress is 61cm from the floor.
• The space under the bed is 5cm from the floor.
• Furniture can be moved to enable a manoeuvring space next to the bed (150cm x 150cm).
• The following is available in this bedroom: a chair without armrests, a desk and a TV with subtitles.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.
• There is step-free level access into the ensuite.
• The ensuite door opens inwards and has a high visual contrast.
• The width of the door opening is 73cm.
• Internally the door has a high visual contrast.
• The dimensions of the ensuite are 165cm (width) x 162cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is not a lateral transfer space next to the toilet.
• The toilet seat has a low visual contrast.
• There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser and a hand towel available.
• The wash basin has a twist/turn tap.
• The toilet roll holder has a high visual contrast.
• The soap dispenser has a high visual contrast.
• Additional features include: a mirror and a shelf.
• The ensuite has a pedal bin.
• The walls and floor have a high visual contrast.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• The ensuite has a standard bath.
• The bath controls are twist/turn.
• There is a fixed height shower head.
• The shower controls are lever mixer.
• There is a grab rail for the shower.

You are on Eating and Drinking (Vettrianos Restaurant). Skip to the next section.

Eating and Drinking (Vettrianos Restaurant)

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• Location and Access View
  • The restaurant is located in the basement, ahead from the lift.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There is a single manual door with a high visual contrast.
  • The door opens towards you.
  • The width of the opening is 101cm.
• Service View
  • This area has buffet counters.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Order and Payment View
  • The buffet counter was surveyed.
  • The counter is located at the rear of the restaurant.
  • There is step-free level access to the counter.
  • The height of the counter is 89cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
  • The height of the tray rail is 80cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is patterned.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests and benches.
  • Furniture available in this area includes: tables.
  • Some chairs are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the size of the space.

You are on Eating and Drinking (Ballroom Bar). Skip to the next section.

Eating and Drinking (Ballroom Bar)

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• Location and Access View
  • The bar is located in the basement, to the right from the lift.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There are double manual doors with a high visual contrast.
  • The doors open towards you.
  • The width of the opening is 154cm.
• Service View
  • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located to the left of the ballroom.
  • There is step-free level access to the counter.
  • The height of the counter is 113cm.
  • There is not a lowered section at the counter.
  • The counter has mirrors.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny and patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests and benches.
  • Furniture available in this area includes: tables.
  • Some chairs are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable.

You are on Room (Niven's Health Spa - Lounge). Skip to the next section.

Room (Niven's Health Spa - Lounge)

• The room is located on the ground floor, at the rear of the hotel.
• The distance from the lift is 60m.
• The most accessible route to the room has slight ramps or slopes, steps and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request.
• The door opens away from you.
• The width of the opening is 54cm.
• There is step-free level access throughout the majority of areas.
• The following areas have stepped access: the seating area to the right and left.
• There is space for an assistance dog to rest.
• Some flooring is shiny and patterned.
• The walls and floor visual contrast varies between low and high.
• Seating available in the room includes: chairs without armrests, armchairs and sofas.
• Furniture available in the room includes: coffee tables.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels vary due to the use of large glazed walls.

You are on Stairs (Niven's Health Club). Skip to the next section.

Stairs (Niven's Health Club)

• The stairs surveyed are located at the rear of the hotel, by the pool and spa area.
• There is a single manual door to access the stairwell.
• The basement, pool level, ground, first and second floors can be accessed by these stairs.
• There are 20 steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrail is not easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 14cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Gym (Niven's Health Club). Skip to the next section.

Gym (Niven's Health Club)

• The gym is located on the ground floor, at the rear of the hotel.
• There is step-free level access into the gym.
• There is a single manual door with a low visual contrast.
• The door opens by sliding.
• The width of the opening is 97cm.
• There is step-free level access throughout.
• The gym is not staffed.
• The walls and floor visual contrast varies between low and high.
• There is not clear manoeuvring space between equipment (150cm x 150cm).
• There is not a hearing assistance system.
• There may be background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Pool (Niven's Health Club). Skip to the next section.

Pool (Niven's Health Club)

• This is an indoor swimming pool.
• There is step-free level access throughout this area.
• Access throughout this area may include slippery surfaces.
• There is not an emergency alarm at poolside.
• Lighting levels vary due to the use of large glazed walls.
• Access into the water is via a ladder or steps.
• There are 5 steps with a handrail on the right going down.
• The handrail is easy to grip.
• The handrail covers the flight of the steps throughout its length.
• The steps are clearly marked.
• The pool is not staffed and does not have a lifeguard.

You are on Standard Changing Room (Pool Changing Rooms). Skip to the next section.

Standard Changing Room (Pool Changing Rooms)

• The changing room surveyed is located in the basement at the rear of the hotel.
• The distance from the stairs is 7m.
• The most accessible route to the changing room has steps.
• There is step-free level access into the changing room.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 72cm.
• Internally the door has a high visual contrast.
• Facilities in the changing room include: a changing table/bench, a toilet, a wash basin, a locker and a dry seat for changing.
• The wash basin has a lever mixer tap.
• The toilet seat has a low visual contrast.
• Additional features include: a mirror and coat hooks.
• The hand dryer has a high visual contrast.
• The changing room has a waste bin.
• There is a fixed height shower head.
• The shower controls are push.
• The walls and floor have a high visual contrast.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There is a 20cm step over into the shower.